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We booked two rooms through Expedia and were offered upgrades for both rooms and late check out through their VIP scheme. The staff were absolutely lovely, the hotel was immaculate and the facilities were fabulous. Our only disappointment was that the pool had drained overnight so was out of use. ...
From the moment I arrived I was greeted with very smiley staff. My room was on the 7th floor and as I’m afraid of lifts I asked a member of staff to accompany in the lift which he did. Five mins later had a phone call to say they had a room on the 1st floor I was delighted and the room beautiful ...
For some reason we were booked into a twin room - when I realised I rang from the car and changed it - I specifically said I don’t want 2 singles pushed together - I was assured it was a proper double. When we arrived the room was not ready ( 4 pm ) we didn’t realised until we got into bed it was ...
Asked for a quiet room but given a a room at the back of the hotel with a noisy generator outside. Asked for another room at the front. Reallocated room had not been properly cleaned. The toilet had not been flushed there were tea cup stains and I found hairpins in the bathroom. The heating had not ...
Excellent customer service Staff were very helpful and could not do enough to make our stay as comfortable as possible Check in procedures shown and explained with minimum fuss Great job! Karl.
Disappointing breakfast - 'special offer' of £10 - yet I was told that the coffee was 'instant' when I asked. Cappuccino, Latte, espresso are on the menu, but weren't offered by the waiter. When I re-ordered a cappuccino, it looked and tasted as if it was made with instant coffee. Buffet selection ...
I booked a family room the room given was disappointing To extra mattress at floor level Bar prices and food prices quite expensive But overall stay was really good
The hotel is in a pleasant location on the canal, right next to Leeds train station. There are several bars and restaurants on the doorstep and the city centre shopping area is a 5 minute walk.
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