Ratings based on 109 Verified Reviews

3.1 out of 5
44% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Obviously in need of some renovation

Posted 11-Mar-2017
Pros: see above
Cons: See above
Location: Attractive town but very expensive shops.
Lots of steps and long corridors to get to our room. The view would have been wonderful except for the trees. When their leaves arrive it will not be possible to see anything. The beds were very comfortable, but there were odd bits missing in the room such as a washer on the shower, and a mysterious part in the bathroom, for which there seemed nothing it would fit. The door handle to the bathroom looked as though the surround had, at one time, been broken or replaced. The smart TV was not easy to operate, with instructions for its use on a badly photocopied piece of paper. The carpet was lifting slightly in one location and, even though we had a balcony, it was not particularly welcoming or clean. The adjacent room to our left would also be able to use the balcony, so there was no privacy. We had dinner on both nights during our stay, which was actually very good, as were the breakfasts. Driving out of the hotel to turn right was somewhat hazardous as the view to the offside was quite limited. All staff with whom we came in contact were polite and efficient. We especially warmed to our server on day two of our breakfast, who entertained us with small magic tricks. We believe he may have been Spanish.
2out of 5
by A verified traveller

Desperate for a revamp.

Posted 04-Mar-2017
This was a very cheap option and was good value for the £45 per night. You'd be very disappointed if the price was higher. There are signs that the building is giving up the ghost and the owners are struggling to keep up. My room was ok, bed firm (not a bad thing) TV didn't work and wasn't fixed even though it was reported. Shower room was in a very poor state, with large amounts of paint peeling from the ceiling. That is a strong sign that the hotel isn't being looked after, this problem looks to be months old (in my expert opinion) as an owner of a Decorating company.
2out of 5
by A verified traveller

Tired but convenient location and cheap.

Posted 30-Dec-2016 on Hotels
The shower pressure was poor (a dribble) and the TV channels did not work - only got the hotel welcome screen And could not dial the reception.
4out of 5
by A verified traveller

Posted 14-Dec-2016 on Hotels
Room ok for price.A bit tired needs refurb.Shower little better than useless, no temperature control and just a trickle.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Dec-2016 on Hotels
1out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Dec-2016 on Hotels
2out of 5
by A verified traveller from Colchester UK

Not Impressed

Posted 28-Nov-2016
Pros: Location suited our needs
Cons: See above
1. At 1420 on arrival day hotel phones me to say that they had no accommodation. The booking had been made five weeks in advance! 2. After an hour wait in reception the hotel finds a lower grade room. 3. The bathroom cleanliness was not up to standard. 4. At breakfast the waiter removed my plate which I had started to eat from and replaced it with another as I had asked for no mushrooms. My original plate was the immediately served to a guest at the next table! I will not stay here again.
4out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel close to the motorway

Posted 25-Nov-2016
Friendly hotel with great food and good customer service. Ample parking and away from the main road. Would definitely recommend.
2out of 5
Recommended
for Everyone
by A verified traveller from C

Room

Posted 15-Nov-2016
Location: Hotel was situated in a convenient location off tge A217 road in Reigate.
It was a lovely room, but ashame there was a big hole in the ceiling, and one of the lights on the headboard wasn't working. It needs central heating put in the room, there was a blow heater in the room which dried our throats out and gave us sore throats.
4out of 5
by A verified traveller

Convenient - just off M25

Posted 27-Sep-2016 on Hotels
A one-night stopover. Really convenient as just off M25. Plenty of parking. Really helpful and friendly staff - I arrived at around 1.00 in the morning and despite this I was cheerfully welcomed.