Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
43% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Colchester UK

Not Impressed

Posted 28-Nov-2016
Pros: Location suited our needs
Cons: See above
1. At 1420 on arrival day hotel phones me to say that they had no accommodation. The booking had been made five weeks in advance! 2. After an hour wait in reception the hotel finds a lower grade room. 3. The bathroom cleanliness was not up to standard. 4. At breakfast the waiter removed my plate which I had started to eat from and replaced it with another as I had asked for no mushrooms. My original plate was the immediately served to a guest at the next table! I will not stay here again.
4out of 5
by A verified traveller

Decent hotel close to the motorway

Posted 25-Nov-2016
Friendly hotel with great food and good customer service. Ample parking and away from the main road. Would definitely recommend.
2out of 5
by A verified traveller from C

Room

Posted 15-Nov-2016
Location: Hotel was situated in a convenient location off tge A217 road in Reigate.
It was a lovely room, but ashame there was a big hole in the ceiling, and one of the lights on the headboard wasn't working. It needs central heating put in the room, there was a blow heater in the room which dried our throats out and gave us sore throats.
4out of 5
by A verified traveller

Posted 22-Sep-2016
All good really was inexpensive but nice room friendly helpful staff and pleasant all round
3out of 5
by Rita from Hereford

Ok for a stop over

Posted 01-Sep-2016 on Hotels
Booked a single room and it was great to see that the bed was bigger than a standard single. The air con was great. Bathroom was clean, but the décor was a bit iffy. Peeling paint above the shower. Food ok.
4out of 5
by A verified traveller

Does the basics well for a reasonable price

Posted 23-Aug-2016 on Hotels
Clean, comfortable, average sized single room at a reasonable price with a decent breakfast. Quiet location with easy access to the M25 for onward travel. A good alternative to the lower cost national chain hotels. Stayed on a Sunday night when no events were on at the hotel.
2out of 5
by Ross from Gloucester

adequate, though poor service

Posted 05-Aug-2016 on Hotels
title says it all. Nothing particularly wrong (with one exception) but nothing stood out. Old fashioned exterior of hotel but interior ok. Only took continental breakfast which was on the basic side but adequate. Mancho the waiter made this a good experience - chatty (in an interesting way) but not overbearing. Evening meal was acceptable. Room had a large space in corner - a chair or small settee looked like it should have been there, so it just looked odd. Room equipped with a cheap form of smart tv box which didnt work the whole 2 days I was there. Initially raised this shortly after arriving, and was told by receiptionist to switch it off then on again, but other than that maintenance had gone home so nothing they could do. I felt they made no effort at all and were disinterested. On checkout, was cheerfully told that the remote control just needed new batteries. Similar to other reviews, this kind of slap-dash service just lets the place down. For the price, there are better hotels nearby as unfortunately there is little to recommend this one.
4out of 5
by A verified traveller

Posted 24-Jul-2016
Aircon in room great on hot days. Enjoyed the Food.
2out of 5
by A verified traveller

Tired and basic

Posted 14-Jul-2016 on Hotels
A rather tired place, run by a few staff members doing their utmost to pretend they'd prefer to be somewhere else. Food is basic, well cooked but unimaginative.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Jul-2016 on Hotels