Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
38% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 24-Jul-2016
Aircon in room great on hot days. Enjoyed the Food.
1out of 5
by A verified traveller from australia

Tired hotel with a hole in the floor in our room

Posted 12-Jun-2016
Pros: The size of the room
Cons: Refurbishing,a hanging rail for clothes and repairing the whole in the floor and proper cleaning of the room we had rubbish left for three days!!
Location: Handy to Epsom and the freeway ,awesome English village near bye
Arrived to find after paying and reserving their top room eight months previously to be told we had been down graded As they had booked in a wedding party ! So they gave us breakfast as compensation room was fairly spacious but no fridge and no wardrobe with hanging space for 3 hangers!!!prably the most dissapointing hotel I have stayed in a big tick of approval for a waiter called Mancino who was a god send.
2out of 5
by A verified traveller from UK

Get what you pay for

Posted 06-Jun-2016
Pros: Room size
Cons: Reception staff, plus only one person doing breakfast service. He was doing his best but he struggled with taking orders, laying tables, clearing tabl
Room was a good size and clean. Reception staff come across as rude and aggressive, with the openeing line claiming they hadn't got a booking and that I must have booked into a hotel down the road, I wish I had. When they did look they found the booking and confirmed I had pre-paid. When I checked out they asked for payment again, which when challenged they agreed it had alreday been paid. The Night Porter was just as rude to a newly married couple checking in just before us, he couldn't even be bothered to get out of his seat and say hello to them.I would never stay here again mainly because of reception staff, they need some much need customer service training.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 21-May-2016 on Hotels
3out of 5
by A verified traveller

Ok hotel

Posted 13-May-2016
Room was very warm and the air-conditioning wasnt working very well shower wasnt great
1out of 5
by A verified traveller

Worst hotel I have ever stayed in.

Posted 20-Apr-2016 on Hotels
Small, dirty room that I am not even convinced had been made up. Location is very poor, with Reigate proper 2.2miles (with hills) away.
2out of 5
by A verified traveller

Ok for a night

Posted 20-Mar-2016
Room clean, hotel dated, odd smell in corridors breakfast was good,
3out of 5
by Mark from London

Don't bother

Posted 08-Mar-2016 on Hotels
Reception couldn't find our booking from Hotels.com, tried to make us pay again until I dug out bank statement. Insist breakfast was not included when it was. Won't be coming back.
2out of 5
by Julian from Norwich

I survived.

Posted 07-Feb-2016 on Hotels
No hot water for the two night visit. TV in room didn't work.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Jan-2016 on Hotels