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"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"The hotel was very nice and the rokm clean. The breakfast was disappointing though. "

"Handily-located with its own co-located car park, the hotel was a perfect place to stay for a midweek visit to the city. The hotel has evidently had a modern interior makeover at some point and features interesting contemporary décor throughout. Our comfortable twin room had everything we needed for a short stay and at a decent price. Whilst English staples are available, the in-house restaurant majors on Indian cuisine and our butter chicken was delicious. Car parking for guests is £19 for 24 hours at time of writing and this was a very handy amenity as it allowed us to leave the car safely stashed away after checking out whilst we visited the University during the day. Friendly staff and a welcoming atmosphere helped make this a great stay. "

"Great hotel, loved our stay and would definitely return!"

"NA"

"The staff really made this stay special… particularly the restaurant staff. We arrived and had no trouble parking - I think if busier it could be an issue. The check in was smooth and the receptionist were really helpful. The room was lovely - the hotel and the grounds are stunning. Food was exceptional as was the service. Will definitely look to stay again! "