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"The hotel is huge and it takes a while to find your way around it. It’s very clean & staff are helpful and attentive. We had a family room and our 12 year old was given a single sofa bed but it didn’t have a mattress so was solid and not fit for purpose but a quick call to reception and they sent a z-bed up which had a mattress so was a lot more comfortable for our son. The bar & restaurants are lovely and quality food and service. Nothing too much trouble. The grounds of the hotel are lovely with areas to sit outdoors for a drink or relax. Overall I would recommend the hotel as a lovely place to stay. We will definitely return. "

"Loved the location, can walk right into International terminal."

"Fantastic place to stay :)"

"Wonderful setting, fab food, great cocktails and very attentive staff. Spa was fantastic despite being a little small. "

"Lovely "

"Convenient, generally quite, good shuttle service to LHR "

"Hotel 1min walking distance from a close relative we visit regularly! No negative /constructive feedback. Enjoyed our stay."

"Incredible for the little ones, amenities within the room were fantastic. They absolutely loved the treasure hunt. The room was decorated amazingly and was extremely clean. Just a good score with regard to the adults though, I would have liked to have some biscuits as part of the coffee-tea area as there was nothing with our brew after sitting down a long day. Milk is only just enough for one coffee or tea. Coffee machine made luke warm coffees. Headboard is rock hard would be more comfortable with a softer one. "

"Little noisy because of adjacent amusement park "