Ratings based on 46 Verified Reviews

4.8 out of 5
72% of guests recommend
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 12-Dec-2018
Comment from Hotel Management
13-Dec-2018 by THE VIEW Lugano, Hotel Management
Thank you very much for choosing us. We work hard to make our guests happy, guest satisfaction is the most important result for us. We extremely appreciate your review. With our kindest regards.
5 out of 5
by a verified traveller

Posted 08-Dec-2018
Comment from Hotel Management
13-Dec-2018 by THE VIEW Lugano, Hotel Management
Thank you very much for staying with us. We work hard to make our guests satisfied and happy. We extremely appreciate your feedback. With our best regards.
4 out of 5
by a verified traveller

Beautiful hotel with beautiful view

Posted 01-Sep-2018 on Hotels
Amazing hotel. Very moden in every bit of it. They operate a new concept of having no lobby. A person in charge will wait for you and escort you to the suite with an ipad and attend to your every need. The view from the suite is astonishing - really beautiful. The hotel is all about attention to details to achieve total luxury. The only downside is that the hotel was too hot. The suite was too hot, we called the hotel a few times to check the AC and they told us that this is it. This is the maximum that the AC can perform and that it is programmed to be only 3 degrees lower than outside temperature. So, if it is 29 degrees outside, the temperature inside the suite will be 26! It didn’t make sense! Other than that, the hotel is great.
Comment from Hotel Management
06-Sep-2018 by FO, Hotel Management
Dear Anonymous, thank you first of all for staying with us and moreover for taking time giving us your detailed feedback. We are really glad that you have enjoyed the details and procedure of the check-in in room, as well as the service of our personnel. We are sorry about the inconvenience the air conditioner has created during your stay. We hope to welcome you back for an improved service. Best regards, THE VIEW Lugano
5 out of 5
by a verified traveller

Nice hotel

Posted 21-Aug-2018 on Hotels
Friendly staff and good transportation options provided from the hotel
Comment from Hotel Management
23-Aug-2018 by F.O. , Hotel Management
Dear Mohammad, thank you for staying at THE VIEW Lugano and for taking time giving us your feedback. We are really glad that you were able to enjoy your stay to the fullest, and our facilities and service of the staff members contributed to it. We hope to welcome you back for another unforgettable stay. Best regards, THE VIEW Lugano
5 out of 5
by a verified traveller from Abu Dhabi

Posted 12-Aug-2018
Pleasant view overlooking lake lugano. Convenient smart car short ride to the lake side.
Comment from Hotel Management
16-Aug-2018 by F.O, Hotel Management
Dear anh, thank you for staying at THE VIEW Lugano and for taking time sharing your wonderful feedback. We are really glad that you have enjoyed the magnificent view over the Lugano lake, as well as our complimentary electrical Smart car service. We hope to welcome you back for another unforgettable stay. Best regards, THE VIEW Lugano
4 out of 5
by a verified traveller

Posted 10-Aug-2018 on Hotels
Comment from Hotel Management
11-Aug-2018 by F.O., Hotel Management
Dear Anonymous, thank you for staying with us at THE VIEW Lugano, we hope to welcome you back in the near future. Best regards
5 out of 5
Recommended
for Everyone
by a verified traveller from Singapore

Luxurious Hotel with a breathtaking view.

Posted 05-Aug-2018
Pros: Quiet and remote location, phantastic view, excellent Spa, generous and spacious room and balcony, excellent restaurant and kitchen, superb staff.
Cons: Some floor boards of the restaurant terrace are crumbling, twisted and deteriorating, where exposed to sunlight and rain. Danger of tripping.
Location: At a mountain slope in Paradiso/Lugano (some restaurants). City walk and lake walk close by staircase downhill or eCar. Ferry for lake-tours close by.
We - elderly couple - were fortunate to spend 5 days/nights in this beautiful hotel. Access first seemed to be difficult - only by car/taxi - but then proved to be easy. The hotel is providing small eCars for city trips free of charge or conveniently would arrange for any transport. Also, for the physically fit there is a staircase shortcut downhill that directly leads to the lakeside. The hotel is sited halfways on the slope of a mountain with a terrific view of City of Lugano, the lake and the mountain range behind. The suite is extremely modern, generous, spacious, clean and luxurious. Toilet, shower, sink and single standing bathtub are in separated areas conveniently to be used by two persons at the same time. The room is quiet with soundproof sliding doors floor to ceiling and remote-controlled jalousies. We preferred to keep them open even at night to enjoy the starry sky and the lighted-up city panorama from our bed. Breakfast at the huge terrace is phantastic thanks to the very polite and helpful waiters, managers and chefs who prepare everything you want fresh and to the order. So, without fail is the evening dinner restaurant at the same place. We enjoyed very much the arts of a guest-chef from Sansibar. The Spa and pool area are luxurious and flawless. Despite some Lambhorghini, Lotus and Maserati racers on a pit-stop and some construction work in the vicinity we enjoyed a peaceful and relaxing stay and would come back anytime. Cordial thanks to staff and mgmt.
Comment from Hotel Management
09-Aug-2018 by F.O., Hotel Management
Dear Jo, on behalf of the whole team of THE VIEW Lugano we would like to thank you first of all, for staying with us, and moreover for taking time to give us such a wonderful feedback. We are immensely glad that you had the opportunity to enjoy your stay to the fullest, from the relaxing and stunning location in the mountains, to the service and quality of the food during your meal experiences at our restaurant. We are truly grateful for such positive and detailed comments. Our team hopes to welcome you in the nearest future for another unforgettable and relaxing stay. Kind regards, THE VIEW Lugano
5 out of 5
by a verified traveller

Posted 30-Jul-2018
Comment from Hotel Management
09-Aug-2018 by F.O., Hotel Management
Thank you for staying at THE VIEW Lugano and for giving us such a wonderful feedback
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 06-Mar-2018
Hotel lives up to its name, the views are excellent, the staff are very helpful. Will definitely be going back and certainly recommend it.
Comment from Hotel Management
21-Mar-2018 by Sandro P., Hotel Management
Dear Guest, many thanks for your glowing review regarding THE VIEW Lugano! It is of an extreme value for us to read that you had a memorable stay with us and that you enjoyed the breathtaking view from our rooms, as well as our service. We very much hope to welcome you soon again. Kindest regards
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 19-Feb-2018 on Hotels