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Alpen Resort & Spa Zermatt

4.0 star property
Family-friendly hotel with full-service spa and free breakfast

Choose dates to view prices

Photo gallery for Alpen Resort & Spa Zermatt

Front of property
Indoor pool
Reception
Spa
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
The current price is £267
includes taxes & fees
6 May - 7 May

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Blackout curtains
  • 538 sq ft
  • Sleeps 5
  • 4 Single Beds

View all photos for Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Quadruple Room, Mountain View

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Mountain view
  • 344 sq ft
  • Sleeps 5
  • 4 Single Beds

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Twin Room, Mountain View, Mountainside

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Mountain view
  • 322 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, 1 Bedroom

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Blackout curtains
  • 322 sq ft
  • Sleeps 4
  • 3 Single Beds

View all photos for Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View | Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 1 Bedroom, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 269 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Twin Room, Mountain View, Mountainside

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Mountain view
  • 322 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Single Room, 1 Single Bed, Garden View

Single Room, 1 Single Bed, Garden View | Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room, 1 Single Bed, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Hairdryer
  • 150 sq ft
  • Sleeps 1
  • 1 Single Bed
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About the area

Map
Spissstrasse 50, Fam Aufdenblatten, Zermatt, Schweiz, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 11 min walk - 0.6 miles
  • Zermatt - Furi - 12 min walk - 0.7 miles
  • Zermatt-Furi Gondola - 19 min walk - 1.0 mile
  • Sunnegga Ski Resort - 18 min drive - 2.9 miles

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Fuchs - ‬7 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬4 min walk
  • ‪Schweizerhof Kitchen - ‬6 min walk

About this property

Alpen Resort & Spa Zermatt

Upscale family-friendly hotel near Zermatt-Matterhorn Ski Paradise
You can look forward to a free breakfast buffet, a terrace and a garden at Alpen Resort & Spa Zermatt. Treat yourself to a massage at the on-site spa. The on-site international cuisine restaurant, Restaurant Matterhorn, offers lunch and dinner. In addition to a playground and an arcade/games room, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool and a children's pool
  • An outdoor tennis court, an electric car charging station and a billiards/pool table
  • Smoke-free property, tour/ticket information and concierge services
  • Luggage storage, a lift and free newspapers
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Alpen Resort & Spa Zermatt offer perks, such as separate sitting areas and bathrobes, in addition to amenities, such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, separate sitting areas and electric kettles

Languages

English, French, German

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Exterior

Alpenhotel Fleurs de Zermatt

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  • Breakfast included
  • Spa
  • Free WiFi
9.2 out of 10, Wonderful, 743 reviews
The price is £164
includes taxes & fees
24 Apr - 25 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CHF 12 per night); discounts available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Matterhorn

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 12 per night (16404 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpen Resort
Alpen Zermatt
Alpen Resort Zermatt
Alpen Resort Spa Zermatt
Alpen & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel
Alpen Resort & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel Zermatt

Frequently asked questions

Does Alpen Resort & Spa Zermatt have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Alpen Resort & Spa Zermatt?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Alpen Resort & Spa Zermatt on 6 May 2025 start from £267.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Alpen Resort & Spa Zermatt pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Alpen Resort & Spa Zermatt?

Check-in start time: 3:00 PM; check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Alpen Resort & Spa Zermatt?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Alpen Resort & Spa Zermatt located?

This family-friendly Zermatt hotel is located in the mountains, within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Tour Monte Rosa and Zermatt Visitor Center. Zermatt–Sunnegga Funicular and Zermatt - Furi are also within 15 minutes. Zermatt (QZB-Zermatt Train Station) and Zermatt Gornergratbahn Station are within a 5-minute walk.

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Alpen Resort & Spa Zermatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 318 out of 443 reviews
Rating 8 - Good. 90 out of 443 reviews
Rating 6 - Okay. 19 out of 443 reviews
Rating 4 - Poor. 10 out of 443 reviews
Rating 2 - Terrible. 6 out of 443 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Really enjoyed our time there.
Stayed 2 nights in Mar 2025

10/10 Excellent

AKANE

Spa was very nice.
Stayed 3 nights in Mar 2025

10/10 Excellent

Andrew

Lovely property with equally nice local styled rooms. Charming decor and close to everything.
Stayed 3 nights in Mar 2025

8/10 Good

Irvin

Unfortunately, The spa is like a kids' swimming pool amusement park that cannot make people relax, and the onsen - the reason I choose Alpen Resort - is broken and only featured slightly warm water.
Stayed 2 nights in Apr 2025

10/10 Excellent

parvin

Great resort, enjoyed every second of the stay
Stayed 4 nights in Nov 2024

10/10 Excellent

Kay

Our first time to Zermatt. The resort is at the excellent location with spacious room and view for our family of 4 . We booked the half board with our stay which included breakfast and dinner at the hotel. Both breakfast and dinner were better than expected. The dinner was excellent and just how I wanted to experience the Swiss traditional food . It was 3 courses dinners and not buffet style. The pool and kid play area is very relaxing after a day full of activities. The staffs are very friendly and welcoming. We had great experience overall.
Stayed 2 nights in Mar 2025

10/10 Excellent

Philip

Great
Stayed 5 nights in Feb 2025

10/10 Excellent

Juan

The location is very convenient. Staff are very friendly. Will definitely come back again.
Stayed 6 nights in Jan 2025

8/10 Good

Michael

Liked the view, location, room and balcony, reception and bar staff porters and drivers. Disliked one breakfast staff who clearly didn’t enjoy her job, and the shower in the bathroom is too small and in the wrong position.
Stayed 4 nights in Feb 2025

10/10 Excellent

emily

loved the spa! such a good location and not too far to walk into town
Stayed 2 nights in Nov 2024

10/10 Excellent

matthew

Weather was good for the most part. The hotel was awesome with a great staff that was very helpful. The food everywhere was great, and I would stay there again and recommend
Stayed 2 nights in Nov 2024

8/10 Good

Alejandro Alberto

Great breakfast buffet. Room was ok, but maintenance of details was not great. Curtain was hanging loose. Shower shampoo dispenser dis not work well. Pool table in play area was very worn out, and sticks were unusable. Staff service was barely cordial. I found it very expensive for what it is...
Stayed 2 nights in Mar 2025

10/10 Excellent

Ravi

Great stay
Stayed 1 night in Jun 2024

10/10 Excellent

Neda

Walking distance to the train station. Big and spacious room with the great view of Matterhorn. Walking distance to supermarket and shops
Stayed 1 night in Jan 2025

10/10 Excellent

Barry

facilities are good: swimming pool etc
Stayed 1 night in Sep 2024

10/10 Excellent

Daniela

Everything was perfect, excellent service and quality. The spa circuit always amazing. Thank you for the wonderful experience we had!
Stayed 2 nights in Nov 2024

10/10 Excellent

Linda

The property was very clean and the staff was excellent. Especially the front desk! 10/10!
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Excellent hotel, great pool area
Stayed 1 night in Jun 2024

10/10 Excellent

Richard

Nice environment and friendly staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Abhijit

Everything was nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Rang Ok

Very friendly staff was helping with smile upin arrival and staying
Stayed 1 night in Jun 2024

10/10 Excellent

John

We are a family of 4 pax. Reached the hotel early and room was not ready, staff was very helpful and make arrangement to shift our luggage to room directly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mahesh

Family room has a balcony with excellent view of the Matterhorn. Very clean and well maintained. Hotel has a great spa and friendly staff. Enjoyed the stay!!!
Stayed 2 nights in Aug 2024

8/10 Good

Chenbo

the spa is amazing and very nice breakfast. Overall , it's a very nice hotel to stay. but the service was a bit chaotic for us. we waited at the taxi station for more than 20 mins, no one came to pick us up, despite we called several times. we walked to the hotel with our luggages, the reception staff just explained that they were busy. I know you might be busy, but you could explain to me on the phone, or offer something alternative.
Stayed 3 nights in Jan 2025

10/10 Excellent

Scott

Great place.
Stayed 8 nights in Feb 2024