We live just outside of Philly, but the wife and I spent the night for her 40th. I booked a room based on all of the positive reviews. The room was very nice, and the check-in and and check-out was effortless. We only spent one night, but it was a very relaxing stay.
Overall I was very pleased with my stay at the hotel. The only negative comment I would have is that I did not feel the parking fee was advertised well. The parking was $30 which isn't bad in the city. The staff was very courteous.
The apartment was clean, in a nice neighborhood, and worked well for 4 adults. There were some details that needed attention. The advance coordination about parking was inadequate, even after we specifically asked for information. We arrived on Christmas Day, which of course they knew, with no place to park as the lot was closed. When we finally reached someone on the phone, the person could not solve my problem and ended the call with the fact that he was about to sit down for his Christmas dinner. Not exactly the best customer service! Another person did later call me and did everything possible to help us and stay in touch during our visit.
In the apartment, several lights, including the one you first turn on when you enter the apartment, did not work (probably needs new light bulb). Also, the book with guest info needs a review. Some info such as how to use the non-existent portable phone is unnecessary. However, there are no instructions on how to operate the thermostat. Most concerning, the instructions on what to do in the event of a "life threatening" emergency is to call 911 and then the book proceeds to remind the visitor of the address to give the 911 operator. Sadly, the address given in the book is in a totally different part of the city. In an emergency this could have serious consequences.
But, the apartment does work well for a group. People should realize that the 2-bedroom description refers to 1 enclosed bedroom and 1 open loft.
Pocket Guide: Philadelphia Old City, Philadelphia Hotels
This vibrant district along the Delaware River is adjacent to Independence National Historic Park, location of the Liberty Bell and Independence Hall. Among historical sites such as Betsy Ross’s House and Elfreth's Alley, the neighborhood thrives with a diverse mix of boutiques and more than 100 restaurants. Art galleries here open their doors for the “First Friday” event each month.
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