The hotel is in a great building and my room was really nice. After my first night, I left at 6:30am and returned around 10:30pm to find that my room had never been visited by housekeeping. My bed wasn't made and the bathroom towels were still on the floor etc.
It's really disappointing to spend so much money for a nice hotel and not get basic services like this.
I called the front desk immediately upon returning and they said they would let housekeeping know the following day. I was actually surprised that they didn't apologize or offer me anything like a breakfast, or some other concession for this inconvenience.
That's not the type of service that wins customer loyalty. Simply offering to send up a bottle of wine, have a complimentary breakfast (or dinner), would be what is expected. But when nothing other than telling me that housekeeping will be notified is just a good reason not to return to a Loews hotel in the future.
Traveller from Los Angeles
The Loews Philadelphia Hotel enjoys a prime location in downtown Philadelphia, 1 block from City Hall and Reading Terminal …More
Not bad for a 4 star but I've stayed in 3 stars that were better. The lady who clean my room the first night forgot to give me a face towel so I had to use a hand towel for 2 days to wash my face. I sent my family member downstairs to get me a face towel and all they gave him was more hand towels and the one you use on the floor when you get out of the shower. Pretty aggravating is you ask me. Rooms were a little tight in sizes but ok for the price.
Traveller from Massachusetts
Club Quarters is a full service, club-like hotel in a prime location opposite Liberty Place – Philadelphia’s epicenter of …More
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