See all properties

The Ritz-Carlton, Philadelphia

5.0 star property
Luxury hotel with full-service spa and 24-hour fitness centre

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Philadelphia

Exterior
1 bedroom, Frette Italian sheets, premium bedding, down duvets
Lobby
Exterior
Luxury Suite, 1 Bedroom | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Breakfast available
  • Room service
  • Spa
The current price is £246
includes taxes & fees
3 Aug - 4 Aug

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Club Room, 1 King Bed, Non Smoking

Lounge

Club Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 320 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(15 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Executive Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 815 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Superior Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Superior Room, 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Double Bed

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Deluxe Room, 1 Double Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 320 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Junior Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 815 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Luxury Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 900 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Club Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 815 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (View)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Non Smoking (View)

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Superior Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Superior Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
View from property

W Philadelphia

Center City
  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
8.6 out of 10, Excellent, 949 reviews
The price is £206
includes taxes & fees
20 Jul - 21 Jul
W Philadelphia
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Ten Avenue of the Arts, Philadelphia, PA, 19102

What's nearby

  • Reading Terminal Market - 6 min walk - 0.4 miles
  • Pennsylvania Convention Center - 8 min walk - 0.5 miles
  • Rittenhouse Square - 8 min walk - 0.5 miles
  • Liberty Bell Center - 14 min walk - 0.8 miles
  • Independence Hall - 14 min walk - 0.8 miles

Getting around

  • Philadelphia University City Station - 4 min drive
  • 15th St. Tram Stop - 4 min walk
  • Philadelphia International Airport (PHL) - 26 min drive

Restaurants

  • ‪Amma's South Indian Cuisine - ‬6 min walk
  • ‪La Colombe - ‬5 min walk
  • ‪McGillin's Olde Ale House - ‬7 min walk
  • ‪Del Frisco's Double Eagle Steakhouse - ‬5 min walk
  • ‪The Capital Grille - ‬7 min walk

About this property

The Ritz-Carlton, Philadelphia

Luxury hotel near Reading Terminal Market
A short walk from Pennsylvania Convention Center and Rittenhouse Square, The Ritz-Carlton, Philadelphia provides a garden, a hair salon and dry cleaning/laundry services. Treat yourself to a facial or a sports massage at Richel D’Ambria Spa, the on-site spa. The on-site Latin American cuisine restaurant, Aqimreo, offers breakfast, brunch, lunch, dinner and children's meals. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a bar and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Express check-out, express check-in and babysitting (surcharge)
  • Coffee/tea in reception, a front desk safe and a banquet hall
  • Guest reviews give top marks for the helpful staff
Room features
All 301 rooms feature comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
More amenities include:
  • Free infant beds and free extra beds
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and separate baths/showers
  • 49-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and coffee/tea makers

Languages

English

Similar properties

View from property

W Philadelphia

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
8.6 out of 10, Excellent, 949 reviews
The price is £206
includes taxes & fees
20 Jul - 21 Jul
W Philadelphia

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 70 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; USD 4 to 35 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Aqimreo

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in bathtub (83 centimetre high)
  • Grab bar near toilet (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 14 kg per pet
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 4.00 to 35.00 per person
  • Fee for in-room wireless Internet: USD 12.00 per day (rates may vary)
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 314863
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Philadelphia Ritz-Carlton
Ritz-Carlton Hotel Philadelphia
Ritz-Carlton Philadelphia
Ritz-Carlton Philadelphia Hotel
The Ritz Carlton, Philadelphia
The Ritz-Carlton, Philadelphia Hotel
The Ritz-Carlton, Philadelphia Philadelphia
The Ritz-Carlton, Philadelphia Hotel Philadelphia

Frequently asked questions

Is The Ritz-Carlton, Philadelphia pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 14 kg per pet. There's a fee of USD 150.00 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Ritz-Carlton, Philadelphia?

As of 5 Jul 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Philadelphia on 3 Aug 2025 start from £245.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Ritz-Carlton, Philadelphia?

Valet parking is available for USD 70 per night.

What time is check-in at The Ritz-Carlton, Philadelphia?

Check-in start time: 4 PM; check-in end time: midnight.

What time is check-out at The Ritz-Carlton, Philadelphia?

Checkout is at noon.

Where is The Ritz-Carlton, Philadelphia located?

Located in Center City, this luxury hotel is within a 10-minute walk of Love Park and Reading Terminal Market. Pennsylvania Convention Center and Rittenhouse Square are also within 15 minutes. 15th St. Tram Stop and City Hall Station are within a 5-minute walk.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Ritz-Carlton, Philadelphia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1001 reviews
Rating 8 - Good. 184 out of 1001 reviews
Rating 6 - Okay. 106 out of 1001 reviews
Rating 4 - Poor. 63 out of 1001 reviews
Rating 2 - Terrible. 46 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and amenities. Friendly and attentive staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michelle

Excellent service and delightfully welcoming staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Staff & service, amenities
Our stay was great! Felt right at home and everyone was very accommodating!
Stayed 1 night in Jun 2025

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing
Stayed 1 night in Jun 2025

10/10 Excellent

nathan

Liked: Amenities
Excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were amazing
Stayed 2 nights in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 1 night in Jun 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience!
Stayed 1 night in May 2025

6/10 Okay

Violet

Liked: Cleanliness
Property is centrally located but surrounded by noise.
Stayed 4 nights in May 2025

6/10 Okay

Lily

Disliked: Staff & service, property conditions & facilities
The hotel needs upgrade to minimize the terrible noise of cars and ambulances.
Stayed 3 nights in Jun 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and accommodating. We enjoyed breakfast at their restaurant. The room was clean and spacious with a great view of downtown. The bed was very comfortable.
Stayed 3 nights in May 2025

10/10 Excellent

Atia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I arrived to the Ritz Carlton to celebrate a friend’s birthday. Upon check in we were upgraded to a Luxury Suite with Club Lounge amenities. We were treated so kind , had brunch at Aquiermo and had a great time! I will definitely come back and try the spa. The staff was friendly, the hotel was clean, and the ambience was beautiful! Looking forward to book Boozy Tea and staying over night again.
Boozy Tea
View from the room
Stayed 1 night in May 2025

10/10 Excellent

Michael C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service in a beautiful facility
Stayed 1 night in Apr 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was as you would expect the Ritz Carlton to be.
Stayed 1 night in Apr 2025

10/10 Excellent

Anoop K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing THE PLACE TO BE
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 3 nights in Feb 2025

6/10 Okay

Pamela

Disliked: Property conditions & facilities
I
Stayed 1 night in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service , this place is beautiful and so clean
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
I have stayed at a number of Ritz and Four Seasons properties. This is not top tier. We stayed in a standard room which had a battered old refrigerator sitting on the floor. That is not Ritz, that’s airport Marriott. Ditto the half-functioning phone. And the toiletries which genuinely smelled bad. I remember when Ritz had Bulgari toiletries. Room service was very good, service in the bar and restaurant was lazy and uninvolved. This hotel needs a major refresh and some new energy and commitment in food and beverage.
Stayed 3 nights in Jun 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were terrific, perfect location for exploring the city. Beautiful lobby space.
Stayed 1 night in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a large hotel in a very busy area, great for walking to restaurants, it had a nepresso machine in room but no pods housekeeping should know how to restock for next guest
Stayed 1 night in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was great.
Stayed 3 nights in Dec 2024

6/10 Okay

Melanie

Liked: Cleanliness, amenities
Checking in took at least 15 minutes after I was being helped at the counter. No idea why as I had no questions or issues. Being charged $4 for an ice cube at the bar was frustrating, partly b/c it's ridiculous and partly b/c it's not transparent. You order an $18 drink and it shows up as $22 without a line item comes across as price gauging.
Stayed 2 nights in Jun 2025