Title: BON Hotel at VidantaWorld Nuevo Vallarta Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BON Hotel at VidantaWorld Nuevo Vallarta Travelers dive into an ocean of activities at this beachfront resort, from golf lessons to volleyball and tennis, while savoring cuisine from twenty restaurants ## Photo gallery for BON Hotel at VidantaWorld Nuevo Vallarta ![Sauna, hot tub, steam room, body treatments, aromatherapy - BON Hotel at VidantaWorld Nuevo Vallarta (Nuevo Nayarit)](https://images.trvl-media.com/lodging/101000000/100120000/100114200/100114123/67e0299c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - BON Hotel at VidantaWorld Nuevo Vallarta (Nuevo Nayarit)](https://images.trvl-media.com/lodging/101000000/100120000/100114200/100114123/cf708d66.jpg?impolicy=resizecrop&rw=297&ra=fit) ![9 outdoor pools, open 9:00 AM to 9:00 PM, free pool cabanas - BON Hotel at VidantaWorld Nuevo Vallarta (Nuevo Nayarit)](https://images.trvl-media.com/lodging/101000000/100120000/100114200/100114123/4edc7ad7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![20 restaurants, dinner served - BON Hotel at VidantaWorld Nuevo Vallarta (Nuevo Nayarit)](https://images.trvl-media.com/lodging/101000000/100120000/100114200/100114123/c7007d7b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![8 bars/lounges, 7 swim-up bars, 9 poolside bars - BON Hotel at VidantaWorld Nuevo Vallarta (Nuevo Nayarit)](https://images.trvl-media.com/lodging/101000000/100120000/100114200/100114123/c5ee2c24.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The BON Park Hotel at VidantaWorld Nuevo Vallarta combines beachfront luxury with family-friendly recreation. Guests enjoy 20 on-site restaurants with al fresco dining options and can unwind with Swedish massages or detox wraps at the spa. VIP Access ## Reviews 7.8 Good ## Popular amenities - On private beach - Pool - Hot tub - Spa - Free Wi-Fi - Restaurant £303 includes taxes & fees 1 Feb - 2 Feb VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 5 - Jan 6](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=100114123&PinnedHotelID=100114123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=100114123&PinnedHotelID=100114123&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 6 - Jan 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=100114123&PinnedHotelID=100114123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=100114123&PinnedHotelID=100114123&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=100114123&PinnedHotelID=100114123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=100114123&PinnedHotelID=100114123&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=100114123&PinnedHotelID=100114123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=100114123&PinnedHotelID=100114123&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for One-Bedroom Suite King ![43-inch LED TV with satellite channels](https://images.trvl-media.com/lodging/101000000/100120000/100114200/100114123/c2c60e38.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One-Bedroom Suite King ### Highlights Air conditioning Free cots/infant beds Kitchenette Mini-fridge Dining table LED TV Blackout curtains Egyptian cotton bed sheets - 915 sq ft - 1 bedroom - Park view - Sleeps 4 - 1 King Bed and 2 Single Sofa Beds ### View all photos for Two-Bedroom Suite ![43-inch LED TV with satellite channels](https://images.trvl-media.com/lodging/101000000/100120000/100114200/100114123/8dafcf33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two-Bedroom Suite 10.0 Exceptional 1 review ### Highlights Individually decorated Private plunge pool Air conditioning Free cots/infant beds Kitchenette Mini-fridge Dining table LED TV - 2142 sq ft - 2 bedrooms - Park view - Sleeps 6 - 1 King Bed, 2 Double Beds and 2 Single Sofa Beds ### View all photos for Two-Bedroom Loft ![Egyptian cotton sheets, premium bedding, down duvets, in-room safe](https://images.trvl-media.com/lodging/101000000/100120000/100114200/100114123/9f0946e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two-Bedroom Loft ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Individually furnished Air conditioning Free cots/infant beds Kitchenette Mini-fridge - 2863 sq ft - 2 bedrooms - Park view - Sleeps 6 - 1 King Bed, 2 Double Beds and 2 Single Sofa Beds ### View all photos for One-Bedroom Suite Twin ![43-inch LED TV with satellite channels](https://images.trvl-media.com/lodging/101000000/100120000/100114200/100114123/c2c60e38.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One-Bedroom Suite Twin ### Highlights Air conditioning Kitchenette Mini-fridge Dining table LED TV Ceiling fan Premium bedding Separate bedroom - 914 sq ft - 1 bedroom - Resort view - Sleeps 4 - 2 Double Beds and 2 Single Sofa Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNuevo-Vallarta-Hotels-BON-Park-Hotel-At-VidantaWorld-Nuevo-Vallarta.h100114123.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNuevo-Vallarta-Hotels-BON-Park-Hotel-At-VidantaWorld-Nuevo-Vallarta.h100114123.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.68442%2C-105.28832&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=OtKEflC4T1kiVtpwCPnQ0mIk5cg=) Av. Paseo De Las Moras S/n, 254 na, Nuevo Nayarit, NAY, 63735 #### What's nearby - Playa Vidanta Nuevo Vallarta \- 3 min walk \- 0.2 miles - Mayan Palace Nuevo Vallarta Golf Course \- 9 min walk \- 0.5 miles - Marina Nuevo Vallarta \- 9 min walk \- 0.5 miles - Nayar Vidanta Golf \- 10 min walk \- 0.6 miles - Vallarta Adventures \- 12 min walk \- 0.7 miles #### Getting around - Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive #### Restaurants - ‪Santuario - ‬8 min walk - ‪Sweet Paris - Crêperie & Café - ‬10 min walk - ‪Cafe Del Lago - ‬12 min walk - ‪Taco's Break - ‬10 min walk - ‪Ola Mulata - ‬7 min walk ## About this property ### BON Hotel at VidantaWorld Nuevo Vallarta Luxury family-friendly resort near Nayar Vidanta Golf Located close to SkyDream Parks Gondola and VidantaWorld, BON Hotel at VidantaWorld Nuevo Vallarta provides a golf course, 7 swim-up bars and 9 poolside bars. With a private beach, beachfront dining and free beach cabanas, this resort is the perfect place to soak up some sun. Treat yourself to a facial, a body wrap or a sports massage at 2 Spas: Spatium and Brio, the on-site spa. Be sure to enjoy a meal at any of the 20 on-site restaurants, which feature ocean views and al fresco dining. Enjoy the health club, as well as activities such as volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a corner/local shop and concerts and live shows. Other perks include: - 9 outdoor pools and a children's pool, along with a lazy river, a waterslide and 7 swim-up bars - 4 outdoor tennis courts, valet parking (surcharge) and an electric car charging station - Access to a nearby health club, supervised childcare (surcharge) and 8 outdoor pickleball courts - Golf clubs on-site, beach towels and a nature reserve Room features All 79 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Other conveniences in all rooms include: - Highchairs and childcare services - Recycling, LED light bulbs and eco-friendly cleaning products - Rainfall showers, eco-friendly toiletries and deep-soaking baths - 43-inch LED TVs with premium channels - Wardrobes/cupboards, kitchenettes and mini fridges ## Similar properties ![2 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/1000000/30000/22100/22052/41ca7a8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa Puerto Vallarta Marina Vallarta - On private beach - Pool - Hot tub - Spa 8.6 Excellent 1,005 reviews £266 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=22052&PinnedHotelID=22052&HadPinnedHotel=true®ionId=-1&adults=2) ![Banquet hall](https://images.trvl-media.com/lodging/1000000/30000/26500/26471/866af4df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marriott Puerto Vallarta Resort & Spa Marina Vallarta - Pool - 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Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 268 reviews £296 includes taxes & fees 11 Jan - 12 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=29092977&PinnedHotelID=29092977&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Free beach shuttle - Secured, uncovered valet parking on site (USD 7 per day) - Limited on-site valet parking ### Food and drink - 20 restaurants - 6 coffee shops/cafes - 7 swim-up bars - 8 bars/lounges - 9 poolside bars - Couples/private dining ### Restaurants on site - Bistro Bleu - Café del Lago - La Cantina - Puerto Manjar - Quinto ### Things to do - 36-hole golf course - 4 outdoor tennis courts - 8 outdoor pickleball courts - 9 outdoor pools - Art gallery - Beach volleyball - Children's club - Children's pool - Concerts/live shows - Designer stores - Evening entertainment - Full-service spa - Golf caddies - Golf carts - Golf clubhouse - Golf clubs/equipment - Golf driving range - Health club - Lazy river - Optional golf privileges - Outdoor pool (guest access) - Playground - Pro golf lessons - Pro golf shop - Shopping centre - Tennis lessons - TV in common areas - Waterslide ### Family friendly - 9 outdoor pools - Children's club (surcharge) - Children's games - Children's pool - Dining table - Grocery/convenience store - High chair - In-room babysitting - In-room kitchenette - In-room microwave - Laundry facilities - Lazy river - Lifeguards on site - Mini-fridge - Playground - Supervised activities for children (surcharge) - Waterslide ### Conveniences - 24-hour front desk - ATM - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Computer station ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Free beach cabanas - Free pool cabanas - Garden - In a nature reserve - On a private beach - On the bay - Outdoor entertainment area - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible shuttle - Front entrance ramp - Lift (152 centimetre wide door) - Smooth flooring in room - Tile flooring in public areas - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchairs on site ### More - 1 building - 6 floors - Annual offsets purchased for at least 10% of carbon footprint - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Built in 2023 - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Humane treatment of captive wild animals - Lifeguards - Smoke-free property - Vegan dining options - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Egyptian cotton sheets ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 43-inch LED TV with premium satellite channels ### Food and drink - 24-hour room service - Blender - Cleaning supplies - Cookware, dishware, and utensils - Dining table - Hob - Ice maker - Kitchenette - Meal delivery service - Microwave - Mini-fridge - Paper towels - Toaster ### More - Air conditioning - Ceiling fan - Cleaning products are eco-friendly - Desk chair - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board - Laptop workspace - LED lighting - Mobile key entry - Phone - Recycling - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property enforces quiet hours from 11:00 PM to 8:00 AM Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Valet parking fee: USD 7 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 9:00 AM to 9:00 PM Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Guests under 18 years old are not allowed in the health club or fitness facility, and guests under 16 years old are only allowed in the health club with adult supervision Guests under 18 years old are not allowed in the spa ### Property is also known as BON Park Hotel at Vidanta World BON Park Hotel at VidantaWorld Nuevo Vallarta Resort BON Park Hotel at VidantaWorld Nuevo Vallarta Nuevo Vallarta ## Frequently asked questions ### Does BON Hotel at VidantaWorld Nuevo Vallarta have a pool? ### How much does it cost to stay at BON Hotel at VidantaWorld Nuevo Vallarta? ### Is BON Hotel at VidantaWorld Nuevo Vallarta pet-friendly? ### How much is parking at BON Hotel at VidantaWorld Nuevo Vallarta? ### What time is check-in at BON Hotel at VidantaWorld Nuevo Vallarta? ### What time is check-out at BON Hotel at VidantaWorld Nuevo Vallarta? ### Where is BON Hotel at VidantaWorld Nuevo Vallarta located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## BON Hotel at VidantaWorld Nuevo Vallarta Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.4 Amenities ### 8.0 Staff & service ### 8.2 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 17 8 - Good 2 6 - Okay 3 4 - Poor 1 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### maria 15 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff is excellent, they are always willing to help you. The room was very clean and the food tasty. ##### maria Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Bob 20 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had an outstanding experience at Vidanta Bon Hotel. The room was truly palatial in size, beautifully designed, impeccably clean, and incredibly comfortable, offering the perfect blend of luxury and relaxation. Every detail was thoughtfully cared for, making the stay feel both elegant and welcoming. The service throughout the property was exceptional, and the concierge team deserves special mention. They were attentive, professional, warm, and always willing to go the extra mile to assist with anything I needed. Their care and expertise truly elevated the entire experience. Vidanta Bon Hotel exceeded my expectations, and I would highly recommend it to anyone looking for a truly memorable stay. I would not hesitate to return. ##### Bob Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Heliodoro 5 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible experience if you are just interested in staying in a hotel that has everything. Absolutely great for kids. Only thing that was a little odd and I hope they change at some point is they seem to only let you take taxis out vs Uber and they are more expensive. ##### Heliodoro Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Vineet 20 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved that the resort campus as it was very self sufficient with many activities and options for dining and quick ride to the beach and some amazing views of the mountains and the ocean! On few occasions given BON park is under construction the waiting time for the shuttle was bit tricky but mostly no issues as teams were very accommodating. When our kid fell ill the concierge were able to help bring a doctor in short notice which was very helpful given this was our first trip to Mexico and we were nervous about falling there. Also appreciate the team working to get the medication delivered to us the next morning. Team was very caring and helped to make our trip and stay as comfortable as possible with a very prompt watsapp communication. We will certainly be going back to explore more! Only part a bit unclear was why we didn’t have any option to pre-pay or why the travel back to the airport from resort was not part of the trip. Highly recommended ##### Vineet Stayed 4 nights in Dec 2024 ### 8/10 Good #### Bob 2 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was friendly, room was large and clean. Had a great experience. ##### Bob Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Analí 4 Jan 2026 Liked: Cleanliness, property conditions & facilities Excelente ##### Analí Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Alma 30 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities So pretty ##### Alma ### 10/10 Excellent #### Kevin 11 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is perfect! ##### Kevin Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### John Alexander 12 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 5 star property, staff amazing and rooms very nice. Just keep in mind property is extremely large and have long distances between hotel and other amenities. The staff try to accommodate as best they can at all times with shuttles and there is the gondola too that is a necessity. If you can handle the size of the resort everything else is amazing. ##### John Alexander Stayed 5 nights in Nov 2024 ### 2/10 Terrible #### Neisha 26 Jun 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities THIS PLACE DOES NOT EXIST AND WILL NOT BE BUILT UNTIL 2028!!!!! WE ARRIVED WITH OUR KIDS AND THEY PUT US IN A DIFFERENT PLACE WITH ONLY A POOL! NO REFUND! THIS IS OUTRAGEOUS. FRAUD - BEWARE! ##### Neisha Stayed 8 nights in Mar 2025 ### 8/10 Good #### Chuck 4 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff is quite friendly but there were corporate / company obstacles blocking the staff from making the guests happy. Our hotel room had an overpowering, uncomfortable odor of way too much air freshener. Five times over the four nights we were there, all of the room lights and the TV turned themselves on in the middle of the night. This woke us up and disrupted our sleep. This was not the ideal vacation we were counting on. ##### Chuck Stayed 4 nights in Dec 2024 ### 6/10 Okay #### Yesenia 29 Nov 2024 Liked: Cleanliness, staff & service Disliked: Amenities BON is currently under construction. With that being said when this property is fully open and running I believe it’ll be an amazing property but for now this is what I think. We are a family of 4 (2 adults 2 children) They have a small pool which the swim up bar is still closed due to lack of popularity. Terraza Restaurant took way too long to prepare our food both lunch and breakfast (2hr from sit time to our food coming out) And the food was mediocre nothing to boast about. We ended up having to go to other property inside of Vidnata World for food and entertainment. We got here a Monday and the Theme Park didn’t open until Thursday. (The park fee is also not included in your stay) The park is and will in the future be number one it was amazing! They opened at 5 and closed at 10 which didn’t give us enough time to enjoy any dinning (restaurants closed at 9:30). However every minute looking around was worth it. It’s truly magical and I can’t wait to see it all done! Anything you do you have to do at their other properties. Which lack the 5 star experience. Overall I wish I can leave a review only on the BON hotel, but I have to leave the review on the overall stay since we were forced to use other parts of the property (Vidanta World). I really feel we were the guinea pigs of this stay since it’s fairly new. ##### Yesenia Stayed 3 nights in Nov 2024 ### 2/10 Terrible #### Erikas 5 Jan 2025 Liked: Cleanliness Disliked: Staff & service, amenities The photos used to advertise this hotel are not of the BON but of another property on site. The BON is so far back on the property you must travel by gondola or tram to get anywhere. The gondola stops operating at 5pm. The only option for transport (beyond walking on unlit paths 40 minutes) is the tram system. The trams are not frequent and it took us an hour to get from the main area with restaurants back to our room. When we checked in this travel situation was NOT communicated. We were given no materials or overview of where to go and what to do. The BON is still under construction, there is no gym in the building (you have to travel to use one) There is one restaurant at the BON that serves a good breakfast but is only available for dinner until 8:45 to be seating. We came up at 8:30 and the staff was annoyed we showed up to sit when they wanted to close. If we were not fed there the only option was to take trams to the main campus area. We reached out to both Expedia and the BON direct for help and the customer service was terrible. no one cared that we were oversold on the experience. After three days we were offered a room upgrade, but it was too late. We had already decided to leave. When the construction is done I am sure the experience will be better - but I feel we were totally over sold sold on the situation and were offered no refund for the inconvenience. The room does not have a balcony as show or operating windows. be warned! ##### Erikas Stayed 6 nights in Dec 2024 ### 10/10 Excellent #### Horacio 4 Jan 2026 Las dos Cosas habitacion ##### Horacio Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Raul 3 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities La habitación y la atención del personal ##### Raul Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Mike 3 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Servicio y habitación ##### Mike Stayed 3 nights in Dec 2025 ### 6/10 Okay #### JORGE Jesús nieto 2 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Las habitaciones nuevas y muy padres, la atención del personal de front desk muy bueno, sin embargo los tiempos de respuesta del room service muy tardado, de 2 a 3 hrs por pedido. El evento de fin de año en la playa fue costoso (casi 3,000 por persona incluyendo niños) y solo incluía 3 tacos (que no estaban buenos) y champaña de la más barata. Tenían mucho personal nuevo pero sin capacitación en general, sobre todo para cobrar. Igual los pedidos en la playa y en la alberca tomaban mínimo 30 min para unas cervezas y más de 1 hr para la comida. Las vistas del hotel y su interacción con la naturaleza padrísimos. ![](https://a.travel-assets.com/ugc/hotel-reviews/224e9519-9829-4b23-ad40-def76de33c40-1767381098330.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/92764731-7b5f-4225-939a-90b50b18428e-1767381105786.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/155ebd88-e92b-49f8-b527-95e72207dae4-1767381105695.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### JORGE Jesús nieto Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Salvador 1 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities La habitación increíble y el personal muy atento y amable ##### Salvador Stayed 6 nights in Dec 2025 ### 2/10 Terrible #### Alma 30 Dec 2025 Liked: Amenities, property conditions & facilities Disliked: Cleanliness El cuarto estaba sucio en varias formas ##### Alma Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Luisa 30 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buena vista, habitación amplia, limpia y linda; muy buen servicio en recepción de parte del Administrador y todos los recepcionistas. La alberca climatizada y ##### Luisa Stayed 5 nights in Dec 2025 ### 2/10 Terrible #### Santiago 29 Dec 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities El resort es muy bonito y la habitación es espaciosa. SIN EMBARGO, el servicio es PÉSIMO. Los concierge no tienen idea de nada, comparten información errónea, los meseros en los restaurantes lo mismo, horas para recibir servicio, en las albercas pides una bebida y no esperas menos de 45 minutos para que llegue. Las distancias internas son enormes y el transporte es MALÍSIMO, a veces hay que esperar hasta una hora para que llegue un carrito de golf que te regrese a tu hotel. En general, el servicio no tiene NADA que ver con las 5 estrellas con las que se anuncian. Si tienen planeado gastar lo que cobra este hotel, sugiero que busquen otras opciones, se van a sentir estafados -como nosotros nos sentimos-. ##### Santiago Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### GUILLERMO VELEZ 22 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities excelentes instalaciones y atención ##### GUILLERMO VELEZ Stayed 3 nights in Dec 2025 ### 2/10 Terrible #### Alberto 10 Dec 2025 Disliked: Staff & service, amenities, property conditions & facilities Terrible, la torre del hotel está muy lejos de todo, tiempo de espera en restaurantes de hasta 2 hrs (sin importar que tengas reservación) ##### Alberto Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Pedro 2 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente experiencia ##### Pedro Stayed 4 nights in Dec 2024 ### 4/10 Poor #### ricardo VILLARREAL 9 Dec 2025 ##### ricardo VILLARREAL Stayed 3 nights in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Bahia Principe Grand Coba - 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