Ratings based on 854 Verified Reviews

3.5 out of 5
69% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Bedfordshire, UK

Run down.

Posted 07-Jun-2017
Our first room had blood/reddish brown spots on the white duvet cover and the second room had no hot water for the shower. Could put up with the broken tiles but not cold shower and dirty hair.
3 out of 5
Recommended
for Everyone
by A verified traveller from mississauga

Close to shopping

Posted 19-May-2017
Pros: Location
Cons: Carpets
Location: Shopping and sites
We had a family room. Pullout sofa was in not too good a shape and could have used a new mattress. Bathroom was nicely updated. Carpet could be updated. Walls were thin . Sounded like the people in the adjacent room were in our room talking. Easy walk to the castle.
Comment from Hotel Management
01-Jun-2017 by hilton nottingham, Hotel Management
Dear Sandra Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Hilton Nottingham
1 out of 5
by A verified traveller from A

Terrible

Posted 19-May-2017
Booked this for my sister and her partner as newly weds, the staff were rude! Didn't help the rooms were tiny and I paid extra for a nice room! No effort made by hotel staff.
Comment from Hotel Management
01-Jun-2017 by hilton nottingham, Hotel Management
Dear Heena Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Hilton Nottingham
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Canada

A gem in the heart of Nottingham

Posted 09-May-2017
Staying at the Hilton was a wonderful experience! Paris would be proud! A confortable bed and quiet clean room were only the beginning. The front desk staff were accomodating, friendly and knowledgeable. The pool was fantastic and the included breakfast buffet was delicious. I would be happy to recommend this hotel to friends and family.
Comment from Hotel Management
23-May-2017 by Hilton Nottingham, Hotel Management
Dear Paul Thank you for taking a moment to share your experience. I am pleased to hear you found the over all experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Hilton Nottingham
4 out of 5
Recommended
for Everyone
by A verified traveller from Nottingham

Nice hotel close to shops and restaurants.

Posted 06-May-2017
Stayed at the hotel for 1 night. It was comfortable and clean and would recommend it. There was building work being done which meant some of the rooms had tarpaulin covering the windows but the staff were happy to move you if asked and were very helpful. We had breakfast at the hotel that was well worth the money and plenty of it fresh and clean. Could not fault it. Hotel was close to shops and cabs abundant and cheap.
Comment from Hotel Management
23-May-2017 by Hilton Nottingham, Hotel Management
Dear jean Thank you for taking a moment to share your experience. I am pleased to hear you found the over all experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Hilton Nottingham
4 out of 5
Recommended
for Couples
by A verified traveller from Malaga, Spain

A little Dated

Posted 02-May-2017
Pros: Very central location.
Cons: As above updating.
Location: Right in the heart of the city, near to shops, bars and restaurants.
Great service from all members of staff we came across. Room a little dated with noisy radiator and stains on the bathroom floor. Indeed of a little modernising without taking away the character.
Comment from Hotel Management
04-May-2017 by Hilton Nottingham, Hotel Management
Dear Nicola Thank you for taking a moment to share your experience. We are pleased to hear you found the over all experience to your liking and for pointing out the positive elements of your stay. We look forward to welcoming you back to our hotel in the not too distant future. Hilton Nottingham
3 out of 5
by A verified traveller from Manchester

Disappointed with the level of noise

Posted 30-Apr-2017
Pros: Pool/sauna/steam room facilities.
Cons: Too noisy and front of house staff wasn't particularly helpful. Maintenance of general wear and tear, e.g. rusting pipes in my room.
The check in at the Hilton was quite pleasant. The room initially looked pleasant as it was a good size and had a large TV. However I couldn't help but notice the noise from outside, even though I was on the fifth floor. It sounded like a running motor of some kind, but wasn't related to the traffic. The bed was a large double bed, unfortunately it squeaked whenever I moved and this was rather annoying. In the early morning there was lots of banging/hammering noise and this ruined the lie in on a Saturday morning. During check out, I wasn't asked about whether my stay was pleasant and although the process was quick, it felt rushed. The rest of the facilities in the hotel room was good, there were tea/coffee and a hair dryer (damaged but still worked and did the job) and general freeview TV. The pool facilities were great and the staff was very friendly.
Comment from Hotel Management
01-Jun-2017 by hilton nottingham, Hotel Management
Dear Vivienne Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Hilton Nottingham
5 out of 5
Recommended
for Everyone
by A verified traveller from derbyshire

Posted 24-Apr-2017
Had a lovely stay...great location and price..definately stay again 😀
Comment from Hotel Management
23-May-2017 by Hilton Nottingham, Hotel Management
Dear Linda Thank you for taking a moment to share your experience. I am pleased to hear you found the over all experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Hilton Nottingham
4 out of 5
Recommended
for Everyone
by A verified traveller from Nottingham

Nice and close to the action

Posted 22-Apr-2017
Lovely stay unfornate about the squeeky bed but was only their one night so did not dampen our stay.
Comment from Hotel Management
23-May-2017 by Hilton Nottingham, Hotel Management
Dear Gemma Thank you for taking a moment to share your experience. I am pleased to hear you found the over all experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Hilton Nottingham
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Apr-2017
Very nice stay in a very good location. Would definitely come back again.
Comment from Hotel Management
03-May-2017 by Hilton Nottingham, Hotel Management
Dear Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the over all experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Hilton Nottingham