2/5 Poor
A
Business traveller
7 Nov 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In need of much work
I stayed here for business and booked into a suite. Sadly, despite being closed a number of months during lockdown no one thought to use this time to refurb or freshen up the hotel. My room was not good, nets up at the windows which may have been white once were yellow/brown, curtains were dirty and stained, and the furniture had seen much much better days! You could not eat in the lobby/bar area, only drink. Even then you had to order at reception as no bar staff. In addition, if you wanted to eat you could order but you would have to eat in your room!? So you can drink by the bar, but not eat? This meant I had to get a taxi, go for food, and then return. This is after being out all day, this is not what I come to a hotel for. Sadly there are a lot of issues here. The new GM seems a good guy, but he has a lot of work on his hands!! For now, until major changes are made at this hotel I would look elsewhere in the future. This place could be great, but its a long way off and I appreciate Covid and current lockdowns do not help...... but if anything, they need to use this time to put the basic hotel facilities and rooms right.
Stayed 1 night in Oct 2020
