On arrival, very efficient and polite, I needed a dvd Player for my child to use during part of the stay, clearly advertised in the room I booked. This was not the case, and on querying this was met by a dismissive response. The hotel was full, so understood changing was not an option and suggested that the room list should be updated for future reference, this was not accepted by the staff member. The shower pole was loose, the curtain was disengaged. After my first query regarding the dvd issue I thought it pointless telling them. Breakfast was great!