Ratings based on 446 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
77% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from yorkshire

Large hotel, car needed to get about the area

Posted 07-Aug-2016
Pros: Corporate feel
Cons: Air conditioning
The rooms have everything you need but air conditioning, it was very hot and we were unable to open the windows because of the window restrictors
4out of 5
by A verified traveller from kinross, scotland

Great location, friendly staff, just ok for kids

Posted 08-Jul-2016
Pros: Location, big pool Super staff in reception, restuarants and bar!!! 10/10
Cons: Access times for hotel guests with children to pool could be a little more flexible
Location: Handy for metro to town, Rising sun nature park, stephensons railway museum, aquarium, beautiful seafronts Whitley bay to Tynemouth great food/pubs
Wonderful, personable and engaging staff. Very helpful with ideas of things to see and places to go. Lovely hotel well situated for beach and metro to town. Felt very pampered and rooms large, supercomfortable, not too hot, spacious. Great showers. Fab gym for fitness buffs and 25 m pool with lots of daylight. Limited swim times for children in the pool which we had not known beforehand. 9-12 and2-6. Staff stricct on this which was a shame as it does not always fit in to holiday makers day but accomodates the regular, local gym users. No babysitting service. Great for couples . We were the only family there but english schools dont break off for 2 weeks. Food very good.
4out of 5
by A verified traveller

Posted 04-Jul-2016
Pros: very clean. easy access and parking.
poor sound proofing. normal conversations could be heard from room. Took advice of reviews and booked upper deck.
3out of 5
by nick from Kent

Tatty room and no smiles on check-in

Posted 20-Jun-2016 on Hotels
Room was very tatty, not as clean as it should be. No smiling reception when we arrived but instead a computer terminal with a DIY check in and key programmer, mmmmm what happening with the personal touch? not sure I liked it but some others may........ I have stayed in this hotel many times before, but I think that will be the last time.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Jun-2016 on Hotels
5out of 5
by sébastien

This traveller left a rating score only Posted 13-Jun-2016 on Hotels
3out of 5
by William from Motherwell

Buff's opinion.

Posted 10-Jun-2016 on Hotels
Not impressed at all , sister hotel in Blackpool very superior.Very impersonal check in and lack of contact info in rooms. Room service was good except for drinks which were flat and lacked flavour machine was obviously not working. Not sure if I would stay here again. Breakfast was very good no issues there. Overall would not give more than a four out of ten , sister hotel in Blackpool was an eight at least.
5out of 5
by Phillip from Nottingham

Bring a Car but a great hotel

Posted 10-Jun-2016 on Hotels
Staying for Business, tidy hotel with great facilities. Finding a car is very useful to allow for getting around and seeing the local ammenities
4out of 5
by Andrew

This traveller left a rating score only Posted 07-Jun-2016 on Hotels
4out of 5
by Colin from Southampton

Best few nights sleep

Posted 01-Jun-2016 on Hotels
We stay in Newcastle a lot as we have family there, room good for price was one of the quietest ones I have stayed in, as I have difficulty sleeping was a bit of noise but not to much being higher up would have solved that. Only down side was the bathroom was in need of updating and the tiles and shower screen had mould on