Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
76% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Newcastle upon Tyne

Check in

Posted 21-May-2016
Check in took 1hr 45min due to expedia not passing reservation over and lots of phone calls to expedia and hotels computer system. Hotel staff very pleasant . Upgraded room for inconvenience. Room was great for length of time I was in it . Hotel had a good feel to it
5out of 5
by A verified traveller from Alderley Edge, Cheshire

Welcoming Hotel

Posted 13-Apr-2016
Pros: The food in the Italian Restaurant was excellent. The service was quick with attentive and friendly waitresses.
Cons: The instructions on the use of the heating.
This was a very welcoming Hotel, with friendly and attentive staff. The choice of food is excellent, as is the quality. The waitresses were efficient, the service was quick - all in all a very good experience in the Italian restaurant. The on-site facilities are also excellent and open for those early birds or late comers. Overall a great experience.
4out of 5
by A verified traveller from Sherburn In Elmet

One Night Only

Posted 14-Mar-2016
Pros: Good service, decor and the ability to find a car parking space.
Cons: Breakfast could have been discussed when booking in.
Location: Location good for us as our son was moving into Wallsend from Yorkshire
Stayed in a room on the Upper Deck which was very good. There was a wedding party taking place but the noise was not an issue and ended early. The reception staff, starbucks staff and breakfast staff were warm and friendly. Checking in and out was quick and painless.
4out of 5
by A verified traveller from stockport

Very friendly hotel

Posted 05-Mar-2016
Lovely hotel with great facilities. The staff were helpful and the hotel had a very friendly feel to it, which you don't often get. On the downside my credit card was hacked after using it to pay online for my stay.
5out of 5
by Steven

This traveller left a rating score only Posted 29-Feb-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Feb-2016 on Hotels
3out of 5
by Sandra from Falkirk

I would come back but not as a first choice

Posted 26-Feb-2016 on Hotels
I found this hotel far too big and impersonal, although the staff were friendly. I was disappointed in the health club, the £5.00 additional charge to use it was unexpected. I decided not to use the pool as I was later than expected checking in, however, I did have a look around and was pleased that I hadn't paid the extra. The gym facilities were impressive but were all extremely busy, the pool is a full 25m, but most of it was cordoned off for an aqua aerobics class, it would have been difficult to swim lengths with that going on, it was also very noisy. The restaurant is Italian and I had just 1 course which was very nice but very expensive, especially as they added a 10% service charge on top! As usual it seems when booking through Hotels.com, my room was about as far away from reception as possible, supposedly on the 1st floor, which involved going up a lift, but then down a flight of stairs to the back corridor, I had a very heavy, bag, handbag and laptop to haul around, not impressed!
5out of 5
by Nicola

This traveller left a rating score only Posted 24-Feb-2016 on Hotels
2out of 5
by A verified traveller

Posted 22-Feb-2016 on Hotels
This was very disappointing for the amount I was charged for the room, I travel a lot for work and this was possibly the worst room I have stayed in. The room itself was a good size but unfortunately the decor was very tired and the carpet looked like it hadn't been hovered before my stay. The most disappointing was the bathroom especially the shower that was full of mould and not to the standard I would expect of any hotel room. I wouldn't stay here again or recommend it.
4out of 5
by A verified traveller from Doncaster

Nice hotel, just off the main road

Posted 21-Feb-2016
Pros: Quiet and comfortable room
Cons: Double bed was actually two singles pushed together so could have been more comfortable.
Location: Nowhere really to walk to but ok if travelling about by car.
Pleasant hotel. Friendly staff and despite function on nice and quiet room. No view or anywhere to walk to but ok if travelling by car as easily reached off the main road.