£300 per night is an absolute rip off for a double room with damaged furniture, cracked bathroom sink, no coffee (they boast a coffee menu with five flavours), and one small bottle of water for two.
After ringing reception for over an hour with no response, a member of staff turned up only because the in-room fire alarm was activated !
To his credit, he returned with extra water and sachets of coffee…..all decaf!
C’mon Matfen you need to do better than this. Needless to say, despite being a beautiful place, I won’t be hurrying back, I’d like to keep my eye sockets.