Search Hotels Near Nagao Pass, Gotemba

"Great staff members and hotel is very clean. Wish there are more amenities such as gym, kids room and more private onsens. Love the stay and view, located in a great accessible location to the cable car and bus station. Lots of parking lot spots too. "

"The staff was friendly and the breakfast beautifully presented and delicious. The bed linens were old and there was a moldy smell in the main rooms. The toilet seat functions were intermittent and the heater was loud so that we had to turn it off. The property could use some updating."

"My room was clean and spacious. The staff are extremely kind and helpful but also very hands off, giving you lots of privacy and freedom. The space is quirky and cool! Definitely a unique place to stay with local character- no frills onsen open to guests and not trying to be something its not. I would definitely come back here if I am ever in Hakone. Thank you so much"

"Apartment was clean and fully equipped with all you need Massage chair was a nice addition Downside is inability for late check out, dryer function doesn’t dry enough resulting in repetitive runs and queries during the stay took many hours to be answered Parking was also away and not in front of property which was unexpected "

"First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view. "

"Room and hot tub are ok. We are 3 people in one room, only two sets bedding, we need to setup the third one by ourselves! The food is not our favorite, both dinner and breakfast! "

"Everything Excellent"

"The villa is great. We loved everything about the unit. It was spacious and clean, had lots of amenities, and the private onsen was great. The layout for us (6 people) was awesome. The unit had multiple toilets and places to get ready. The fully equipped kitchen was very much welcomed. While we did not cook, and only heated up store-bought food and cup noodles, there are pots and pans and even an outdoor grill if you want to cook. There is even a vending machine that has limited food options to cook. There are drawbacks, and mainly it is the location. It is not easy to get there with public transportation, there are no convenient store within walking distance and restaurant options are limited. Also this check in was harder than it needed to be. The app/link they sent ahead of time for check in was slow and kept having error, so I ended checking in on the tablet in the room, but that was a bad expereince as well. It took over 45 min for me to self check in, scan passports, type in information etc... But overall, we really enjoyed the time we spent at the Villa and onsen. Great place to relax and decompress and have a rest/slow day. "

"What an amazing hotel. The highlight is the onsen, absolutely incredible. They have 2 onsen rooms, male and female. Both rooms have 2 onsens, indoors and outdoors, as well as a sauna. Changing rooms are clean with hair dryers, towels, lockers and other amenities. Staff were very kind, allowed us to borrow umbrellas when it was raining, they have a giftshop inside too. 10/10"