Title: Rakuten STAY Hakone Susuki Grass Fields Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Rakuten STAY Hakone Susuki Grass Fields Aparthotel units in Hakone with kitchens and spring water baths ## Photo gallery for Rakuten STAY Hakone Susuki Grass Fields ![Front of property - Rakuten STAY Hakone Susuki Grass Fields (Hakone)](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/c7cec5de.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room dining - Rakuten STAY Hakone Susuki Grass Fields (Hakone)](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/33dd7fce.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets - Rakuten STAY Hakone Susuki Grass Fields (Hakone)](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/5d2c51cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Room / 4 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets - Rakuten STAY Hakone Susuki Grass Fields (Hakone)](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/1634ba5e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, individually furnished, free WiFi, bed sheets - Rakuten STAY Hakone Susuki Grass Fields (Hakone)](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/ec4d1062.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Located close to Lake Ashi, Rakuten STAY Hakone Susuki Grass Fields has plenty to offer. Stay connected with free in-room WiFi. ## Reviews 9.4 Exceptional ## Popular amenities - Kitchen - Parking included - Free Wi-Fi - Air-conditioning £128 7 Jan - 8 Jan ## Room options ### Check availability for these dates Tonight [Jan 5 - Jan 6](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=115979800&PinnedHotelID=115979800&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=115979800&PinnedHotelID=115979800&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 6 - Jan 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=115979800&PinnedHotelID=115979800&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=115979800&PinnedHotelID=115979800&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=115979800&PinnedHotelID=115979800&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=115979800&PinnedHotelID=115979800&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=115979800&PinnedHotelID=115979800&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=115979800&PinnedHotelID=115979800&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking ![Heated floors](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/be58c935.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking ### Highlights Deck/patio Individually furnished Air conditioning Kitchen Full-sized fridge/freezer Dishwasher Washing machine Separate bedroom - 732 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 2 Single Futons ### View all photos for Family Room / 4 people capacity, Non Smoking ![Family Room / 4 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/1634ba5e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room / 4 people capacity, Non Smoking ### Highlights Deck/patio Individually furnished Individually decorated Air conditioning Kitchen Full-sized fridge/freezer Dishwasher Washing machine - 732 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 2 Single Futons ### View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking ![2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/5d2c51cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking ### Highlights Deck/patio Garden Individually furnished Individually decorated Air conditioning Kitchen Full-sized fridge/freezer Dishwasher - 743 sq ft - 1 bedroom - Sleeps 6 - 2 Double Beds and 2 Single Beds ### View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking ![2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/459ef303.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking ### Highlights Deck/patio Individually furnished Air conditioning Kitchen Full-sized fridge/freezer Dishwasher Washing machine Separate bedroom - 753 sq ft - 1 bedroom - Sleeps 6 - 2 Double Beds and 2 Single Beds ### View all photos for Stayable Showroom / 6 people capacity, Non Smoking ![Stayable Showroom / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/c5ebc9f2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Stayable Showroom / 6 people capacity, Non Smoking ### Highlights Deck/patio Individually furnished Air conditioning Kitchen Full-sized fridge/freezer Dishwasher Washing machine Separate bedroom - 753 sq ft - 1 bedroom - Sleeps 6 - 2 Double Beds and 2 Single Beds ### View all photos for Family Room ![1 bedroom, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/44088a27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 4 ### View all photos for 6 Person Room ![1 bedroom, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/611a6bfe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 6 Person Room - Sleeps 6 ### View all photos for Queen Beds + Raised Floor Area ![1 bedroom, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/44088a27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Queen Beds + Raised Floor Area - Sleeps 4 ### View all photos for Dog Friendly Room ![1 bedroom, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/603e3f6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Dog Friendly Room - Sleeps 6 ### View all photos for Concept Room - Armonia ![1 bedroom, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/116000000/115980000/115979800/115979800/2b9656e8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Concept Room - Armonia - Sleeps 6 ## You may also like Ad ![[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/110000000/109400000/109393700/109393638/9ad32804_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY TERRACE Hakone Kowakudani Kowakudani - 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Pool - Spa - Parking included - Free Wi-Fi 9.2 Wonderful 755 reviews £250 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hakone-Hotels-Fujiya-Hotel.h48627.Hotel-Information?chkin=2026-1-12&chkout=2026-1-13&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=98340050-06e8-4910-9753-2d66c54291fa&top_cur=GBP) Ad ![Separate bathtub and shower, spring water bathtub, rainfall showerhead](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/102000000/101810000/101807800/101807754/921a4370_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### RakutenSTAY FUJIMITERRACE HakoneAshinoko Motohakone - Kitchen - Washing machine - Dryer - Parking included 9.6 Exceptional 295 reviews £264 29 Jan - 30 Jan [](https://www.expedia.co.uk/Hakone-Hotels-RakutenSTAY-FUJIMITERRACE-HakoneAshinoko.h101807754.Hotel-Information?chkin=2026-1-29&chkout=2026-1-30&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=98340050-06e8-4910-9753-2d66c54291fa&top_cur=GBP) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115990000/115982300/115982272/387f2b97_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rakuten STAY VILLA Hakone Togendai Motohakone - Kitchen - Free Wi-Fi - Air-conditioning - Laundry room 8.8 Excellent 15 reviews £260 7 Jan - 8 Jan [](https://www.expedia.co.uk/Hakone-Hotels-Rakuten-STAY-VILLA-Hakone-Togendai.h115982272.Hotel-Information?chkin=2026-1-7&chkout=2026-1-8&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=98340050-06e8-4910-9753-2d66c54291fa&top_cur=GBP) Ad ![Hot springs](https://images.trvl-media.com/lodging/2000000/1060000/1050300/1050228/165f4945.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Odawara Resort & Spa Nebukawa - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 789 reviews £140 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hakone-Hotels-Hilton-Odawara-Resort-Spa.h1050228.Hotel-Information?chkin=2026-1-14&chkout=2026-1-15&rm1=a2®ionId=6128315&destination=Hakone&destType=MARKET&latLong=35.232266,139.03141&searchId=98340050-06e8-4910-9753-2d66c54291fa&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Rakuten-STAY-Hakone-Susuki-Grass-Fields.h115979800.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Rakuten-STAY-Hakone-Susuki-Grass-Fields.h115979800.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.26000%2C139.00100&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dlJwDhSG5cTIiG_dhR78zk2bDcM=) 1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631 #### What's nearby - Sengokuhara Onsen \- 1 min walk \- 0.0 miles - Fuji-Hakone-Izu National Park \- 1 min walk \- 0.0 miles - Sengokuhara Susuki Prairie \- 1 min walk \- 0.1 miles - Daihakone Country Club \- 6 min walk \- 0.4 miles - Hakone Venetian Glass Museum \- 4 min drive \- 1.2 miles #### Getting around - Hakone Gora Station - 10 min drive - Kowakidani Station - 12 min drive - Tokyo (HND-Haneda) - 120 min drive #### Restaurants - ‪銀の穂 - ‬3 min walk - ‪グランリヴィエール箱根 - ‬3 min walk - ‪じねんじょ蕎麦 箱根九十九 - ‬3 min drive - ‪tea salon Orient Express - ‬19 min walk - ‪The Dining 四季彩 - ‬3 min drive ## About this property ### Rakuten STAY Hakone Susuki Grass Fields Aparthotel units in Hakone with kitchens and spring water baths This smoke-free aparthotel features free self-parking and a vending machine. Each apartment boasts a spring water bath and a heated floor, while offering a kitchen and a fridge. Guests can appreciate conveniences, such as a microwave and a coffee/tea maker, and other amenities include free WiFi and a stovetop. Rakuten STAY Hakone Susuki Grass Fields offers 20 accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, spring water baths, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include rice cookers and a hairdryer. ## Similar properties ![Room amenity](https://images.trvl-media.com/lodging/71000000/70380000/70371700/70371655/ccde6b16.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rakuten STAY VILLA Hakone Sengokuhara Sengokuhara - Kitchen - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 157 reviews £181 9 Jan - 10 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=70371655&PinnedHotelID=70371655&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/4000000/3900000/3892500/3892448/w3000h2249x0y1-20b94124.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Sengokuhara Prince Hotel Sengokuhara - Spa - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 403 reviews £178 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=3892448&PinnedHotelID=3892448&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/18000000/17830000/17821600/17821569/5eb4ad36.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Ashinoko Hanaori Motohakone - 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Kitchen - Free Wi-Fi - Air-conditioning - Laundry room 8.8 Excellent 15 reviews £260 7 Jan - 8 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=115982272&PinnedHotelID=115982272&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/114000000/113750000/113741300/113741295/31019e97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HAKONE saryo KINTOKI Sengokuhara - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 24 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=113741295&PinnedHotelID=113741295&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/17000000/16080000/16074100/16074097/a919de7d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Retreat Före Sengokuhara - Spa - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 407 reviews £158 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=16074097&PinnedHotelID=16074097&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/14000000/13240000/13231200/13231124/644ff97f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mizunoto Kowakudani - Spa - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 161 reviews £227 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=13231124&PinnedHotelID=13231124&HadPinnedHotel=true®ionId=-1&adults=2) ![Sakura Non Smoking | Bathroom | Separate bathtub and shower, spring water bathtub, free toiletries](https://images.trvl-media.com/lodging/91000000/90360000/90353500/90353486/ffa99164.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hana-No-Mizuumi Hotel Hakone - Kitchen - Parking included - Free Wi-Fi - Air-conditioning 8.4 Very good 17 reviews £168 6 Jan - 7 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=90353486&PinnedHotelID=90353486&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast and dinner served, Japanese cuisine](https://images.trvl-media.com/lodging/3000000/2880000/2875900/2875806/8fff9a6b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Yunohana Prince Hotel Ashinoyu - Hot tub - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 125 reviews £211 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=2875806&PinnedHotelID=2875806&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in the apartment: Free WiFi ### Parking and transport - Electric car charging station on site - Free uncovered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Family friendly - Children's toys ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Full-sized refrigerator/freezer - Griddle - Hob - Microwave - Paper towels - Rice cooker ### Bedrooms - Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Separate bathtub and shower - Shampoo - Spring water bathtub - Toilet paper - Toilet with electronic bidet - Toothbrush and toothpaste - Towels provided ### Living spaces - Heated floor ### Outdoor areas - Deck/patio ### Climate control - Air conditioning - Heating ### Pets - Service animals only (pets not allowed) ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible parking space - No lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Smoke-free property ### Services and conveniences - Free bottled water - Vending machine - Virtual front desk ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 20 units - Electric car charging station - Individual furnishings ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before 10:00 PM ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance This property doesn't offer after-hours check-in A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools ### Access methods Access code, private entrance ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file ### Property is also known as Rakuten STAY Hakone Susuki Grass Fields Hakone Rakuten STAY Hakone Susuki Grass Fields Aparthotel Rakuten STAY Hakone Susuki Grass Fields Aparthotel Hakone ## Frequently asked questions ### Is Rakuten STAY Hakone Susuki Grass Fields pet-friendly? ### How much does it cost to stay at Rakuten STAY Hakone Susuki Grass Fields? ### How much is parking at Rakuten STAY Hakone Susuki Grass Fields? ### What time is check-in at Rakuten STAY Hakone Susuki Grass Fields? ### What time is check-out at Rakuten STAY Hakone Susuki Grass Fields? ### Where is Rakuten STAY Hakone Susuki Grass Fields located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Rakuten STAY Hakone Susuki Grass Fields Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.8 Amenities ### 9.8 Eco-friendliness ### 9.8 Property conditions & facilities 10 - Excellent 12 8 - Good 3 6 - Okay 0 4 - Poor 1 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Luisa 26 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Room was comfortable and clean. ##### Luisa Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Philippe 4 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help ##### Philippe Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Chundru 22 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent ##### Chundru Stayed 1 night in Oct 2025 ### 10/10 Excellent #### mark 21 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you! ##### mark Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### 木村 15 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities 清潔感があって非常に良かったです。 ##### 木村 Stayed 1 night in Nov 2025 ### 10/10 Excellent #### VERA NATHALIA 1 Nov 2025 Liked: Cleanliness, property conditions & facilities, communication 部屋の雰囲気がいい ##### VERA NATHALIA Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### 貴之 1 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities 細かいところの清掃をしっかり行って頂ければ、あとは言う事がないくらい楽しめるし、ゆっくりできます。 ##### 貴之 Stayed 1 night in Aug 2025 ### 10/10 Excellent #### ATSUKI 16 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication ペット同伴できること。 ##### ATSUKI Stayed 1 night in Aug 2025 ### 8/10 Good #### MISUMI 15 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication とても快適に過ごせました。温泉も良かったです。 ##### MISUMI Stayed 1 night in Aug 2025 ### 4/10 Poor #### OKUTO 24 Oct 2025 ##### OKUTO Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Haruka 21 Sept 2025 Liked: Cleanliness, room comfort, communication ##### Haruka Stayed 1 night in Sep 2025 ### 10/10 Excellent #### JAESUNG 21 Aug 2025 ##### JAESUNG Stayed 1 night in Jul 2025 ### 8/10 Good #### MEGUMI 31 Jul 2025 Liked: Cleanliness, room comfort Disliked: Communication ##### MEGUMI Stayed 1 night in Jul 2025 ### 8/10 Good #### SATOSHI 28 Jul 2025 Liked: Cleanliness, room comfort Disliked: Communication ##### SATOSHI Stayed 1 night in Jul 2025 ---