Junior Studio Suite | In-room safe, individually decorated, individually furnished, desk

Reviews of Hôtel de la Couronne

3 out of 5
Hôtel de la Couronne
2, Passage de la Couronne, Morges, Vaud

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 94 reviews" "
Rating 8 - Good. 45 out of 94 reviews" "
Rating 6 - Okay. 3 out of 94 reviews" "
Rating 4 - Poor. 4 out of 94 reviews" "
Rating 2 - Terrible. 1 out of 94 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Originally offered a double rather than the twin requested.
Stayed 4 nights in Apr 2024
Response from Geoffroy - Hotel Director on 16 Apr 2024
Dear Tania, We thank you for having shared your experience with us.We are glad to see you enjoyed your stay with us. For your next stay, do not hesitate to book a room with 2 single beds.We forward to welcome you back soon.Our best regards,

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so accommodating and helpful. While it was very hot on the days we stayed and our room was on the top floor we were still able to sleep. The staff let us keep the windows open and provided a fan so we were comfortable. The breakfast offerings were excellent.
Stayed 3 nights in Aug 2023
Response from Mohamed - Front office manager on 24 Aug 2023
Dear Vincent,Thank you so much for your wonderful feedbak following your stay at La Couronne at Morges.We are glad to read that you found the team helpful and accommodating. We are very happy to learn also that you enjoyed our buffet breakfast.Thank you once again for you lovely comments and for scoring us 5 out of 5.We definetely looking forward to welcome you back in you next visit to Morges.Kind regards,

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice and helpful. Willing to do whatever it takes to make our stay pleasant - much more so than I would expect.
Stayed 2 nights in Aug 2023
Response from Geoffroy Kempf - Hotel Director on 19 Aug 2023
Dear Vincent,First of all we would like to thank you for this great score. We are really glad you enjoyed your first stay. We will share your feedback with the team, and we are sure it will serves as an encouragement as they strive to provide the better to each guest.We are honored to have you again in our property, and wish you a second stay as pleasant as the first one.With our best regards,

10/10 Excellent

Eric

Stayed 1 night in Jun 2023
Response from Mohamed - Front office manager on 9 Jun 2023
Cher Eric,Nous vous remercions infiniment de nous avoir accordé une magnifique moyenne de 10/10 pour évaluer votre séjour. C'est vraiment un plaisir de lire que vous avez apprécié votre séjour à La Couronne à Morges. Toute l'équipe vous remercie et vous attends pour vous accueillir à nouveau lors de votre prochain voyage à Morges. Cordialement,

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service
The location was ideal for us as we were traveling via the trains and the hotel is an easy walk from the trains and bus station. It is also right in the city center so a pleasant walk to area attractions and museums. The director greeted us and made our check in easy and pleasant. He has a wonderful sense of humor as we chatted and was most helpful with dinner recommendations for our rather late arrival. The room was quaint and clean. The bed was very comfortable. The hotel is an old historic building, currently undergoing renovations Though clean, there were some areas of disrepair in the bathroom. I would consider staying at this location again.
Stayed 1 night in May 2023
Response from Geoffroy Kempf - Hotel Director on 26 May 2023
Dear Beth,First of all, we would like to thank you for this so nice comment and this great score.Having guests as friendly as you is the the main reason why we do this job !We hope to welcome you back soon to accomodate you in one of our new rooms, and provide you an even better experience of La Couronne.Rest assured that all the members of the team are even more helpful and friendly than yours truly.Our best regards,

8/10 Good

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Geoffroy - Hotel Director on 13 Apr 2023
Dear Guest,First of all, we would like to thank you for this good score.We hope to welcome you back soon at La Couronne to provide you an even better experience.Our best regards,

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel right in the center. Stuff is polite and helpful, room is clean. Breakfast was wonderful! I recommend it for everyone!
Stayed 2 nights in Dec 2022
Response from Mohamed on 12 Jan 2023
Dear Alla,Thank you very much for taking the time to leave a review following your recent stay with us.We are very pleased to read that you found the hotel location convenient and found the hotel staff very helpful.We definetely looking forward to welcome you back on your next visit at Morges.Best regards,

10/10 Excellent

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel. All staff excellent,friendly and helpful(Nicolas and Elsa on reception) Good continental breakfast managed and arranged by wonderful Telua Hope to stay again.
Response from Geoffroy Kempf - Directeur on 7 Nov 2022
Bonjour, nous vous remercions d’avoir partagé votre expérience parmi nous. Nous sommes heureux de constater que votre séjour a su être à la hauteur de vos attentes. Nous espérons vous revoir prochainement à Morges pour vous offrir une expérience encore meilleure. Bien cordialement La Réception - Elsa

8/10 Good

jacob

Liked: Cleanliness, property conditions & facilities, room comfort
Surprisingly pleasant.
Pleasant, clean and central. Nice breakfast, helpful staff, I'd stay here again, exceeds expectations.
Stayed 1 night in Jul 2022
Response from Geoffroy Kempf - Hotel Director on 10 Aug 2022
Dear Jacob, a big thank you for this great review from the whole team. We hope to welcome you back soon to offer you an even beter experience. Our best regards,

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Heatwave in Europe no AC the hotel did provide a fan but the rooms were so hot that it was impossible to sleep. Rooms were super small. Breakfast was awesome
Stayed 2 nights in Jul 2022
Response from Geoffroy Kempf - Directeur on 20 Jul 2022
Dear Rayan, we thank you for this great score and for having shared your experience with us. Because this hotel is almost 450 years old and is a listed buildings we are not allowed to have AC. We are really glad you enjoyed our breakfast and hope to welcome you back soon. Our best regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Summer stay in Morges, highly recommend the hotel!
Stayed 5 nights in Jul 2022
Response from Geoffroy Kempf - Directeur on 20 Jul 2022
Dear David, we thank you for having shared your experience with us. We are glad to read you enjoyed your stay with us. We hope to welcome you back in morges soon to provide you an even better experience. Our best regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En plein centre de Morges, équipe super, petit déjeuner au top dans une très belle salle!
Stayed 4 nights in Jul 2022
Response from Geoffroy Kempf - Directeur on 20 Jul 2022
Cher David, Nous voudrions d'abord vous remercier d'avoir pris le temps de partager votre expérience parmi nous. Nous sommes heureux de lire que votre séjour était à la hauteur de vos attentes. Nous espérons vous revoir très prochainement à Morges. Bien cordialement,

8/10 Good

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location,staff friendly.Rooms are smal and no air. Conditioner, it was very hot and humid, hard to deep. Only a small table fan. No smal refrigerator to keep drinks cold!
Stayed 1 night in Jun 2022
Response from Mohamed on 2 Jul 2022
Dear Daniel, We would like to thanks you for taking the time to write a review following you recent stay with us. We are very happy to read that you enjoyed the location of the hotel and found the hotel team friendly. We are sorry to hear that the services provided in your room did'nt match with you expectation. We take your feedback very seriously and help us to improve. Kind regards,

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2022
Response from Mohamed on 2 Jul 2022
Dear Sue, Thank you so much for your feed back and scored us 5/5 for your stay with us. We certainly looking forward to welcome you soon at La nouvelle Couronne in Morges. Warm regards,

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Geoffroy Kempf - Directeur on 7 Nov 2021
Chère Janet, Nous vous remercions pour cette belle note et espérons vous revoir prochainement à Morges, Cordialement,

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Geoffroy Kempf - Hotel Director on 25 Oct 2021
Cher Kevin, Nous vous remercions pour cette note, nous sommes heureux de constater que vous avez appréciez votre séjour parmi nous. Nous espérons vous revoir bientôt à la Nouvelle Couronne afin de vous faire vivre une encore meilleure expérience. Bien cordialement,

10/10 Excellent

Davor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Geoffroy Kempf - Hotel Director on 20 Sept 2021
Dear Davor, First of all we thank you for this great score, what a pleasure, and what an encouragement for all of us ! We hope to welcome you back soon in Morges. Our best regards

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the centre of Morges - 5 minutes walk from the station and on the most lovely street. Staff very pleasant. Rooms are not big, but certainly big enough and have separate bathrooms. Tea / coffee making available in room. There is a market every Saturday with lots of stalls selling everything from local food, wine and cheese to books, clothing and other things.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
In old Town Morges. They had a place to lock up bikes.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location in the center of the town was delightful. It is close to restaurants and shops, a short walk from the shore of the lake, and it was a wonderful surprise to find the Sunday market right outside the front door. We would be happy to stay there again if we are fortunate enough to visit Morges in the future.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is very nice but quirky (we still love it!). Not a great fan of the breakfast as it was a bit overpriced for what you get, but there was a large choice. Location fantastic as we have a daughter who lives nearby.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Business trip
Great staff and hospitality. Very nice selection for breakfast. Overall I had a great stay! The hotel is a bit old, but with the nice welcoming I did not mind. Beds were comfy.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
"Screaming" woman
A woman kept screaming for the entire night till morning. Couldn't sleep
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great, everything is walking distance and public transport few steps away. Friendly staff. Would definitely recommend staying there.
Stayed 1 night in Nov 2018

6/10 Okay

Rowena, London

Liked: Cleanliness, property conditions & facilities, room comfort
Good central location.
Good cycle storage. Rather begrudging when asked for two more coffee packets.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel
Comfortable hotel, very friendly staff, plenty of complimentary tea and coffee, very handy for station and town. Room was hot , though a fan was provided. Walls very thin - could hear next door's voices. Overall, good place for an overnight break.
Stayed 1 night in Aug 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. POlite and attentative staff on check in and very helpful
Stayed 1 night in Jan 2018

10/10 Excellent

David, Edinburgh.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
My wife and I stayed 2 nights and would absolutely recommend this hotel. The staff were friendly, fun and polite. We dropped our suitcase off early and when we returned to check in, the case was in our room. The room was comfortable with everything you could want. We did not eat at the hotel as our daughter lives 3 minutes walk away, but the buffet breakfast smells were enticing! If we were big breakfast eaters we would have tried it. Checkout was fast and simple Altogether a very nice 2 nights.
Stayed 2 nights in Oct 2017

8/10 Good

yoramb66, israel

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel in morges
location was very good. near the lake and shoping street. shower was small. no aircondition but the night was cool.

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Geoffroy - Hotel Director on 8 Jan 2024
Chère Bettina,Nous vous remercions d'avoir partagé votre expérience avec la Couronne. Recevoir une si belle note est toujours un plaisir et un encouragement pour notre équipe qui cherche à faire vivre un séjour comme à la maison à chacun de nos hôtes.Nous espérons vous revoir très prochainement à La Couronne pour une encore meilleure expérience.Bien cordialement,

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Excellent location.
Stayed 7 nights in Dec 2023
Response from Geoffroy Kempf - Hotel Director on 29 Dec 2023
Dear Fernando,First of all, we would like to thank you for having shared your experience with us.It is always a great pleasure to get a such high score. We are really glad to read you enjoyed our staff, they work harder every day to make ech guest feel like home.We hope to welcome back soon at La Couronne.Our best regards,

10/10 Excellent

Julissa

Stayed 2 nights in Nov 2023
Response from Geoffroy KEMPF - Director on 10 Nov 2023
Dear Julissa,We thank you for having shared your experience with us.It is always a pleasure to get a 10/10. We notice this experience was so good you remain speechless.We wish to welxome you back soon to provide you with an even better experience.Our best regards,

10/10 Excellent

AICHA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Vraiment top
Stayed 1 night in Aug 2023
Response from Mohamed - Front office manager on 18 Aug 2023
Chère Aicha,Nous vous remercions d'avoir pris le temps de nous avoir laissé un commentaire et surtout de nous avoir accordé un score de 10/10 correspondant à votre récent séjour à l'hôtel de La Couronne à Morges. C'est toujours un plaisir de lire lorsqu'un client apprécie leur séjour.Nous attendons impatience de pouvoir vous accueillir à nouveau lors de votre prochaine visite à Morges.Cordialement,

8/10 Good

Irene

Stayed 1 night in Jul 2023
Response from Geoffroy - Directeur on 28 Jul 2023
Chère Irène,Nous vous remercions pour cette bonne note et sommes heureux de voir que vous avez apprécié votre séjour parmi nous.Nous espérons avoir la joie de vous revoir bientôt à la Couronne.Bien cordialement,

8/10 Good

Susanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ausgezeichnete Lage
Stayed 1 night in Jul 2023
Response from Mohamed - Front office manager on 7 Jul 2023
Sehr geehrte Susanne,Wir danken Ihnen für Ihre E-Mail und dafür, dass Sie uns einen Kommentar nach Ihrem kürzlichen Aufenthalt im Hotel de La Couronne in Morges hinterlassen haben.Wir freuen uns, Sie bei Ihrem nächsten Besuch in der Region wieder begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Geoffroy - Hotel Director on 8 May 2023
Chère Pascale,Nous sommes heureux de constater que votre séjour à été à la hauteur de vos attentes.Nous vous remercions d'avoir partagé votre expérience parmi nous.Nous espérons vous accueillir très prochainement à Morges pour vous offrir un encore meilleur séjour.Bien cordialement,

10/10 Excellent

Hans Jakob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nettes einfaches Hotel mitten in der Stadt, saubere Zimmer und freundlicher Empfang, Frühstückszimmer für "volles Hotel" vielleicht etwas klein....
Stayed 1 night in Apr 2023
Response from Geoffroy - Hotel Director on 24 Apr 2023
Sehr geehrter Hans-Jakob,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns zu lesen, dass Sie Ihren Empfang genossen haben, denn wir arbeiten daran, dass sich jeder unserer Gäste wie zu Hause fühlt. In der Hoffnung, Sie bald wieder in Morges zu sehen und Ihnen einen unvergesslichen Aufenthalt zu bereiten.Mit freundlichen Grüßen,

8/10 Good

Yvonne

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from geo on 24 Apr 2023
Chère Yvonne,L'ensemble de l'équipe de La Couronne souhaite vous remercier pour cette belle note.Nous espérons vous revoir très bientôt pour vous faire profiter d'un séjour encore plus agréable.Bien cordialemenemt,

4/10 Poor

Silvia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
das Hotel Zimmer ist eine Baustelle
Stayed 1 night in Apr 2023
Response from Mohamed on 15 Apr 2023
Sehr geehrte Gäste,es tut uns leid zu lesen, dass Sie mit Ihrem Aufenthalt nicht zufrieden waren, da wir tagsüber einige Renovierungsarbeiten im vierten Stock durchführen.Die Zufriedenheit unserer Gäste ist unsere oberste Priorität und für ihre Bequemlichkeit haben wir diese Etage gesperrt und unsere Zimmer in der Ankunft vom 1. bis 3.In Ihrem Fall haben wir Ihnen ein Zimmer im zweiten Stock zugewiesen, aber trotzdem konnten wir Sie nicht zu 100% zufriedenstellen.Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen während Ihres Aufenthalts in unserem Hotel entstanden sind. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen eine positive Erfahrung bieten zu können.Mit freundlichen Grüßen,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Geoffroy Kempf - Directeur on 14 Nov 2022
Bonjour, Nous vous remercions d’avoir partagé votre expérience parmi nous. Nous sommes heureux de constater que votre séjour a su être à la hauteur de vos attentes. Nous espérons vous revoir prochainement à Morges pour vous offrir une expérience encore meilleure. Bien cordialement La Réception

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bijou in der Altstadt von Morges
Altehrwürdiges Hotel mitten in der Altstatt von Morges. Freundliches Personal & grosse Zimmer. Ruhig & zentral, interessante Architektur
Stayed 2 nights in Sep 2022
Response from Geoffroy Kempf - Hotel Director on 3 Oct 2022
Sehr geehrter Martin,Vielen Dank für Ihren Kommentar zu Ihrem Aufenthalt bei uns.Wir freuen uns, dass Sie die Freundlichkeit unseres Personals geschätzt haben. Wir werden Ihre Nachricht an sie weiterleiten und sind sicher, dass sie eine Ermutigung sein wird.Wir hoffen, Sie bald wieder in Morges zu sehen.Mit freundlichen Grüßen,

10/10 Excellent

Joelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Geoffroy Kempf - Directeur on 3 Oct 2022
Chère Joelle,Nous vous remercions pour cette évaluation de votre séjour parmi nous.Nous sommes heureux de constater que nous avons su être à la hauteur de vos attentes.Nous espérons vous revoir bientôt à Morges.Bien cordialement,

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Geoffroy Kempf - Hotel Director on 28 Sept 2022
Cher hôte,Nous vous remercions pour cette belle note et comprenons que les mots vous manque pour décrire cette expérience parmi nous.C'est pourquoi nous aurions beaucoup de plaisir à vous réaccueillir prochainement,Bien cordialement,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel authentique en plein coeur de Morges, staff très sympa et bon petit déjeuner inclus
Stayed 1 night in Jul 2022
Response from Geoffroy Kempf - Directeur on 20 Jul 2022
Cher hôte, Nous vous remercions d'avoir pris le temps de partager votre expérience chez nous. Nous transmettrons votre commentaire à l'équipe et sommes sûr qu'il aura valeur d'encouragement. Nous espérons vous revoir prochainement à Morges,

10/10 Excellent

Lucia

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Sehr gut gelegen mitten in der Altstadt und trotzdem ruhig!
Stayed 1 night in Jul 2022
Response from Geoffroy Kempf - Directeur on 20 Jul 2022
Sehr geehrte Lucia, Es freut uns zu lesen, dass Sie Ihren Aufenthalt bei uns und insbesondere unsere Lage genossen haben. Es stimmt, dass unsere zentrale Lage, 4 Minuten zu Fuß vom Bahnhof und 3 vom See entfernt in einer Fußgängerzone, eine unserer Stärken ist. Wir hoffen, Sie bald wieder in Morges begrüßen zu dürfen. Mit freundlichen Grüßen,

8/10 Good

Jean-Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Voyage d’ affaires
Stayed 1 night in Jun 2022
Response from Geoffroy Kempf - Directeur on 4 Jul 2022
Cher Jean Charles, Nous vous remercions pour cette bonne note et sommes heureux de constater que vous avez apprécié votre dernier séjour parmi nous. Nous espérons vous revoir très vite à Morges, pour vous offrir une encore meilleure expérience. Bien cordialement,

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Mohamed on 2 Jul 2022
Dear Elena, Thank you so much for your score. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tutto bene
Stayed 1 night in Jun 2022
Response from Mohamed on 2 Jul 2022
Gentile ospite, grazie per aver scelto il nostro hotel la nouvelle Couronne per la sua visita a Morges. Siamo lieti di sapere che il suo soggiorno è andato bene. Cordiali saluti

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Geoffroy Kempf - Directeur on 17 May 2022
Chère Michèle, Nous souhaiterions vous remercier pour cette belle note. Nous espérons vous revoir très vite pour vous faire vivre une encore meilleure expérience. Bien cordialement,