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"The overall aspect of the property was misleading, the property wasn't of a standard that I would expect from a Vrbo property or any rental property, the cleanliness was far from acceptable, massive cobwebs in a few rooms, stains on carpets, rugs that we really a bad trip hazards, the one at the top of the stairs which we moved, sofa bed not fit for purpose, stains on bedding, dishwasher didn't clean properly, no welcome pack, lights in the small bedroom wasn't working, mold and grime build up...

"Spent over an hour driving round Wrexham trying to find the place, useless directions despite ringing the host to clarify. Apartment was small, dirty, stained bedding and the mattresses were awful! So bad that none of us could sleep, left the next day, even though we were booked for 2 nights, none of us could face another night there so we drove home. Will be submitting a formal complaint. Expected more from Vrbo who I’ve booked some lovely holiday villas through before. They really should...