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Reviews of White Hart Hotel

3 out of 5
White Hart Hotel
East Street, Martock, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 73 out of 153 reviews" "
Rating 8 - Good. 63 out of 153 reviews" "
Rating 6 - Okay. 12 out of 153 reviews" "
Rating 4 - Poor. 2 out of 153 reviews" "
Rating 2 - Terrible. 3 out of 153 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, decor a bit tired but considering my room was above the restaurant, I didn't hear a peep. Just beware they don't open til 5.30pm
Stayed 1 night in Mar 2024

6/10 Okay

Graham

Business traveller
Liked: Staff & service
Disliked: Room comfort
Disappointing
Despite the fact that the staff are very chirpy and welcoming this establishment cannot be described on the whole as anything above average. On Monday's (my check-in day) there is no food available at all. So not much of a hotel in that respect. Bed rock hard, pillows wafer thin, toiletries very cheap, damp patches in the room and a window blind that was ineffective and filthy. The village is lovely so it was such a shame that the hotel did not meet expectations and I really can't agree with all the 10/10 exceptional reviews. Is it value for money? Yes. Can't complain at £65 plus breakfast but It simply is not exceptional in my experience.
Dirty blind
Damp patch
Cheap products
Stayed 1 night in Dec 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The owners of this hotel are the best part, so friendly and helpful. Room was really comfortable, a great shower. you do need to ring up if the advertised check in time isn't suitable, as they can probably accommodate you earlier.
Stayed 1 night in Sep 2023

10/10 Excellent

A A

Stayed 1 night in Mar 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Mar 2023

2/10 Terrible

Richard

Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martock Somerset
Easy to find, central in a beautiful quiet Somerset village/town. Available free parking, wonderful hosts, clean comfortable room, super food and choice of drinks. Local cider. An excellent breakfast. Nearby shops. 14th century NT property near. Super church. Well done 👍
Stayed 1 night in Oct 2022

10/10 Excellent

Danny

Stayed 1 night in Sep 2022

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb customer service and spotless hotel
The customer service was amazing from start to finish. The manager was extremely welcoming even though I turned up very early for check in. All the staff were very helpful and friendly. Breakfast was cooked to order - fresh and tasty. Dinner was delicious. The room and bathroom were spotless. The bedroom was large with extra pillows, extra blanket and plenty of tea and coffee. The shower over the bath was powerful although May have been uncomfortable for a tall person. The bathroom has soap and shampoo.
Stayed 2 nights in Aug 2022

8/10 Good

Mrs M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
Quick check in. Staff were very friendly and helpful. Spacious room and bathroom - decor could do with some updating. Comfortable beds.
Stayed 2 nights in Aug 2022

10/10 Excellent

c

Stayed 1 night in Mar 2022

10/10 Excellent

Andrius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly service
Really friendly service, lovely area
Stayed 1 night in Jul 2021

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Hotel was clean and comfortable, hosts were very helpful and friendly. We had a meal in restaurant which was lovely. Definitely woukd return,, stopped here on our way to Cornwall
Stayed 1 night in Jun 2021

6/10 Okay

Neil

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2020

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Reiner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay and good value
Owners friendly and helpful my room was comfortable and very clean with plent of tea and coffee. Excellent value for money, would stay again.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Very good service and attentive, at breakfast we asked if they had soya milk they didn’t but this was not a problem 10mins later it was on our table after they popped out to the shops. Fantastic service with great customer focus.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 1 night in Dec 2019

10/10 Excellent

LESLIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An old style hotel but very clean and very good service. Breakfast was excellent. Was very convenient for our family celebrations. Only need is to check time of accessibility on arrival.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to stay in a hotel with history and character. The staff were very helpful and friendly. A bit of a climb to the bedroom but that is to be expected in a property of this age. Good to have free parking and positioned in the centre of the village. Only downside was the firmness of the mattress on the double bed. We did however have single beds in the room as an alternative. Would stay here again though.
Stayed 3 nights in Sep 2019

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well hosted and very helpful staff, showed me round facilities and gave me generally good help & advice
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great friendly staff, lovely hotel ,great food ,nothing is ever too much trouble ,will definitely be going back 😁
Stayed 2 nights in Jul 2019

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,old world charm and good friendly service excellent food
Stayed 2 nights in Jul 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great weekend stay for a wedding
A wonderful stay with friendly owners and staff. Rooms were large, location was close enough to Yeovil station and food was great - had dinner in the restaurant and breakfast included.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. The beds are very comfy too
Stayed 1 night in May 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the White Hart was very relaxing and the staff were very friendly. The service was exceptional and the food was fantastic.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean/tidy rooms. Good breakfast.
Stayed 2 nights in May 2019

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

sharon, essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to visiting family
Close to family that we were visiting and everyone was so friendly would definitely stay again
Stayed 2 nights in Aug 2018

8/10 Good

Laurence

Liked: Cleanliness, staff & service
Pleasant stay but could be better
nice hotel, friendly and efficient service, good breakfast but bedrooms are dated, bed uncomfortable both in need of refurbishment
Stayed 2 nights in Aug 2018

10/10 Excellent

Jenny, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrifically helpful and friendly staff. Very comfortable, spacious room. Loved the bathroom - had a lovely bath as well as a shower. Located in gorgeous Martock. Breakfast was an unexpected bonus.
Stayed 2 nights in Aug 2018

8/10 Good

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location a real character hotel
This hotel is in a great location and is full of historic charm and character. Great food available and friendly welcoming staff.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with super friendly staff that will go out of their way to help in any way they can. Excellent atmosphere and top quality food and service, can not recommend The White Hart enough.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable if a little worn in places, good bar and food.
Stayed 1 night in Jun 2018

2/10 Terrible

raf, london

Disliked: Cleanliness, property conditions & facilities, room comfort
Weekend away
We arrived at the White Hart around 4 pm to find it shut until 5.30, which is check in time......fair do, I should’ve checked my email with the detail.... so a locked pub and nowhere else in Martock open except the church. At 5.30 the pub opened its doors and we were shown our room. First impression was the smell of cooking fat as we ascended to room 11 at the top of the stairs. The room was a good size but walls very thin and next doors plumbing clearly audible. Next morning we discover that the shower had no hot water and staff apologetic. We paid an additional 4.50 for a full English breakfast which was good value but I think should’ve been included in the £80.00. On departure we were given a 25 per cent discount which we thought reasonable.
Stayed 1 night in Jun 2018

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel in a lovely village
Stayed 1 night in Jun 2018

10/10 Excellent

GeriC, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and great pub food. So glad I stopped there for the night.
Stayed 1 night in May 2018

10/10 Excellent

Mike, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well positioned in Martock. Very good quality
Pleasantly surprised by quality of hotel including the staff welcome, the room and facilities. Good range of real ales and excellent menu. English breakfast upgrade worthwhile.
Stayed 1 night in Apr 2018

10/10 Excellent

Shirley, Wokingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
We stayed overnight en route for a funeral in Taunton. We had a very friendly welcome and excellent service during our stay. Thank you.
Stayed 1 night in Mar 2018