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Reviews of Britannia Country House Hotel & Spa

3 out of 5
Britannia Country House Hotel & Spa
Palatine Road, Didsbury, Manchester, England

Reviews

6.0
Rating 10 - Excellent. 109 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 280 out of 1001 reviews" "
Rating 4 - Poor. 173 out of 1001 reviews" "
Rating 2 - Terrible. 166 out of 1001 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marion

Stayed 1 night in Sep 2022

10/10 Excellent

Marion

Stayed 1 night in Aug 2022

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Good value
Very basic but good value for money
Stayed 1 night in Jun 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Steven

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Mags

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was fine, my first trip since COVID-19 and the hotel was very organised, I felt very safe.
Stayed 1 night in Jul 2020

8/10 Good

Tagg, Leeds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had nice staying in the hotel. It’s quiet, clean, comfortable & great location. The staff is very friendly and helpful. We didn’t like the shower, it’s old and just had cold water.
Stayed 1 night in Jul 2020

6/10 Okay

Susan

Stayed 1 night in May 2020

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
Nice, clean and quiet.
Stayed 4 nights in Mar 2020

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Room was well presented, was very clean and was great value for money Will definitely be staying again
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Claire

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Hannah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2020

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we needed
One night stop-over. Nice staff, we had a lovely room. Some areas in the Hotel are obviously not used so much now but with the huge area that is sited in and the wide corridors once upon a time it must have been a luxurious hotel.
Stayed 1 night in Mar 2020

10/10 Excellent

Breeanna

Disliked: Staff & service
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok
£5 charge for pool!!!! Even for residents. Rooms definitely need updating. Need to get charges in the bar consistent, charged deferent 3 times! Carpet tired and tatty.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Kim

Liked: Staff & service, room comfort
Lovely hotel but showing it’s age
It was a lovely hotel but it is showing it’s age. door keys didn’t work. The service was very good. Bathroom was clean but the bedside table was sticky.
Stayed 1 night in Mar 2020

8/10 Good

Laura, Manchester

Travelled with partner
Liked: Cleanliness, staff & service
It was a comfortable stay, the room was clean a bit basic but had everything you needed.
Stayed 1 night in Mar 2020

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and parking. Very powerful shower and easy to find.
Stayed 3 nights in Feb 2020

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
So much noise from adjoining rooms, plus all rooms and corridors stunk of smoke. Really hard and uncomfortable bed, don't stay here if you want a good night's sleep.
Stayed 1 night in Mar 2020

6/10 Okay

Elizabeth

There was no hot water and when I was standing in the bath trying to shower did I find this out! This was on the first night of arrival. I returned after being out at about 8:30 pm onwards and really needed that nice shower after a long drive earlier on. If there was a notice at the door that the power was out on the boiler it would have helped! I was so desperate that I actually showered with cold water! I just felt that some effort should have been made to inform the client of the problem. Also no information in room 17 about how to use the phone to get to the help desk. The room was icy cold because the heating was also off until much later. When I spoke to the desk the next morning, I was just casually told that they experienced a problem with the boiler. No “I am so sorry madam for the inconvenience..” So all in all not a good experience and I don’t think I will use this hotel again.
Stayed 2 nights in Feb 2020

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a reasonable service not the best o every had but i would say overall i was comfortable.
Stayed 2 nights in Feb 2020

8/10 Good

Adrian

Stayed 1 night in Feb 2020

8/10 Good

Miyoko

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel
The room was good size and the staff were very polite and friendly. We enjoyed the swimming pool and the sauna. Over all it was very pleasant stay.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money clean and tidy staff friendly and food good
Stayed 1 night in Feb 2020

10/10 Excellent

Saniya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
-35 min queue to check in - 1st room had not been cleaning. Beds unmade and towels on bathroom floor. - Room unbearably hot - Mattress thin, could feel all the springs and rock solid. Pillows Also rock solid. - Worst night sleep ever!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
.
It was OK.. Got woke up every morning with banging doors and shouting. Overall was a decent stay
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough
Nice enough, clean, spacious room, older style, and lift was not working.
Stayed 1 night in Feb 2020

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only for a tennis trip. No issues
Stayed 1 night in Feb 2020

2/10 Terrible

Mark

Liked: Staff & service
Nightmare manager
I had an altercation with the, arrogant , aggressive ahole of a manager. After trying to help a girl back to her room who was vulnerable to say the least. On my back to a friends room the manager demanded to know which room we were in. Once told he proceeded to tell us that room does notexist.We asked him for ID as it was not clear he showed us his plain black tie!!Maybe I could use my socks as a passport on my next trip abroad! He shouted at me in reception in front of staff and customers whilst waving his arms about and would not listen. He told us to leave the hotel but changed his mind without an apology. This had me so angry I could not sleep. A manager should be a role model the poor staff looked uncomfortable but seemed used to the little mans outburst. I would like to give praise to the bar staff and everyone else we encountered
Stayed 1 night in Feb 2020

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Booked 2 nights for my wife and I as I needed to be at local hospital for 7am operation appointment and not sure I could travel home same night. We had booked twin room and upon arrival Receptionist Abby noticed I used walking stick and decided to change our room to reduce distance I needed to walk. On arrival at room pleasantly surprised to find a far bigger room than expected and two double beds so obviously upgraded which was appreciated as I needed plenty of bed space after the operation. Booked 5.45am alarm call - fortunately I had set my own alarm and was awake when hotel call came as it was actually a man knocking on my door (not what I envisage as an alarm call) Had one dinner and one breakfast whilst staying.Dinner stated hot and cold buffet it was effectively a self service 3 course meal with a choice of two starters ,three or four main courses and three desserts .Not great choice but at £12.50 not too pricey.Self Service Breakfast at £10.50 was ok . We went midweek and it was quiet so we did not have any queues.
Stayed 2 nights in Feb 2020

10/10 Excellent

Alicia

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Amenities
Spa facilities good , hotel its self needs a re decoration. Breakfast was NOT great to be honest, staff friendly
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Brittania country spa hotel
I was totally dissatisfied there was no soap shampoo in container the shower cubicle was so small ,the tv did not work properly so we couldn’t watch that and the room size was very small fter several trips to reception I got fed up as the distance was quite long too big hotel, I had 3 rooms booked at same price within my family and one family had a decent size room like Travelodge
Stayed 1 night in Feb 2020

10/10 Excellent

Lauren, Manchester

Liked: Cleanliness, staff & service
The decor is old but in a classy grand way not dated. Modern tvs and bathrooms but four poster beds and chandeliers
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Feb 2020

8/10 Good

alan

Stayed 1 night in Feb 2020

4/10 Poor

Gemma

Disliked: Cleanliness, staff & service, property conditions & facilities
Dreadful stay
Sadly, very disappointed with my two night stay here. Firstly the WiFi didn’t work in the room I was in, there was urine in the toilet on arrival. You have to pay £5 for the use a very old, shabby gym that was overcrowded. I arrived back late on the second night from travelling back from work, my room key didn’t work, so I queued for 20 minutes at almost midnight for a new room key. When I got in the room, the room hadn’t been cleaned or any towels replaced, my wet towels were still there on the bath and on the floor, bed not made, no tea/coffee/milk. The sign I had left on the door to please clean my room (that said please leave before 11am if you want your room cleaning) that I had left on there at 8.30am, had been posted under my door. There was someone playing loud music in the room across (usually I wouldn’t mind but I was getting up for work the next morning at 5am) and they were smoking cannabis. Didn’t feel safe on my own in this hotel, as a guy came up to me saying he’d followed me from the gym, spoke very little English, asking where I was from and if I wanted to get a drink in the bar, quite awkwardly would not leave me alone in the corridor, luckily there was a double lock on the door.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Nice and clean, beds comfy, plenty tea & coffee in the room. Didn’t eat at hotel so can’t comment. Hard to find in the dark as no obvious signage from main road, only one small name which was unlit.
Stayed 1 night in Jan 2020