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"Very friendly and helpful staff. Lovely clean room. Beautiful warm pool and sauna and steam room. Breakfasts were delicious. A lovely chilled and much needed break."

"Lovely to be pet friendly and have the ability to use the pool and the grounds. Great place to stay and would come again"

"Lovely hotel with a great restaurant "

"They're having work done so amenities listed on the site aren't actually open. No bar, no restaurant and it's a bit isolated, you need to be able to drive somewhere for food. Skeleton staff. The management need to employ an appropriate number of staff. Reception often isnt manned with a notice up and during breakfast, the one staff member is serving people and doing reception which is in a completely different place. My room was run down with a constantly running tap. Definitely wouldn't stay here again. Hopefully it'll improve when the refurb is finished. The listing should be sognificantly updated and make it clear what is actually available on site. I'd not have booked if I knew I couldn't get food. Due to disability, I have to plan my energy carefully and this knocked me significantly."

"We had a great view of the river and surrounding area from our room on 3rd floor. All staff very friendly and helpful. Parking was easy, food and drink selection very good. Would stay again."

"We booked two rooms for a special occasion - we were allocated the Anne Boleyn and our daughter’s had the Audley rooms, both overlooking St Mary’s Church where we got married. The staff were all very friendly and attentive, dinner in the library was fabulous and breakfast was perfect. We even had good weather. Will definitely stay again"

"Highlights are the centre-of-town location, the restaurant/breakfast room and lovely character of the hotel. Staff were friendly and room was warm and comfortable. Breakfast was good, ours being cooked-to-order but the buffet ‘full-English’ was less appealing (bacon not replenished and fried eggs that looked like they had been standing for some time - the latter should be cooked fresh to order). Decor in places (corridors especially) due for a refresh and the outlook of our first-floor room was into a ‘well’ facing other rooms’ windows. Overall a pleasant one-night stay and walkable to the City hospital."

"A comfortable nights sleep."

"It was pretty quiet considering the location. I was allocated an accessible room which I didn’t book - they tend to make me feel uncomfortable or sick. "