Interior entrance

Reviews of LG Thai Derm Spa & Guesthouse

3.5 out of 5
LG Thai Derm Spa & Guesthouse
146 Leicester Road, Loughborough, England

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 103 reviews" "
Rating 8 - Good. 34 out of 103 reviews" "
Rating 6 - Okay. 13 out of 103 reviews" "
Rating 4 - Poor. 8 out of 103 reviews" "
Rating 2 - Terrible. 2 out of 103 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff could not do enough, knowledgeable about area loads of advice on where to go for an evening or even stay in the restaurant.
Stayed 1 night in Apr 2024

6/10 Okay

Roslyn

Travelled with partner
Clean bedding & towels. Room old fashioned but it was clean. I had a private bathroom but there’s a shared bathroom right outside the door & you could hear people back & for all night & early morning. The shower was awful! Very slow. I had to go and ask for milk as none in room with tea & coffee facilities. Only 1 socket in the room & an extension with another extension was needed for the lamps. Average place to stay, definitely not luxury as in advertisement.
Stayed 1 night in Mar 2024
Response from baz on 26 Mar 2024
Thank you for taking the time to write a review. Your Comments have been noted and will be investigated and the appropriate improvements implemented.

4/10 Poor

James

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed with this Uncomfortable beds, noisy
Stayed 2 nights in Jan 2024
Response from Baz on 1 Feb 2024
Thank you for taking the time to write a review. Beds and comfort are a personal preference. The beds we use are recommended for hotels and guesthouses for a good nights sleep. This has been the case with 95% of our customers . However in your case they weren't to your required preference for which we can only apologise. Regarding the noise. The room you were in is at the back of the property away from the main road so the noise levels would be minimal unless your window was open or you had noisey guests staying in adjacent rooms. Had you complained we would have made every effort to resolve the issue.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisey lost sleep
Stayed 1 night in Jan 2024
Response from Baz on 1 Feb 2024
Thankyou for taking the time to write a review. The room you had booked is at the rear of the building so traffic noise is minimal , assuming that due to the cold whether your window was closed and it's also high up in the loft. So I am baffled when you say noisey unless you had guests in the adjoining rooms who were noisey? In which case had staff been informed we could have asked them to quieten down.

6/10 Okay

Alicia

Travelled with family
Good food, unfortunate freezing showers. Not great
Stayed 1 night in Jan 2024
Response from Baz on 14 Jan 2024
Thank you for taking the time to write a review. The temperature of the water from the electric shower in that room is controlled by two control knobs at the front. If these are not set correctly than you could get freezing water if you had reported this to reception staff would have come and resolved the issue.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graduation celebration
The location is great and parking is a bonus. My room was at the back of the guesthouse as requested so all good. The shower is small and the water pressure poor but all in all a great place to stay.
Stayed 1 night in Dec 2023
Response from Baz on 14 Jan 2024
Thank you for taking the time to write a review your feedback is really appreciated.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a quiet room at the back of the guesthouse and that’s what I got so I was pleased. Friendly and helpful staff. Easy walk into town. Very comfortable beds.
Stayed 1 night in Dec 2023
Response from Baz on 14 Jan 2024
Thank you for taking the time to write a review . Your feedback is greatly appreciated.

8/10 Good

B

Business traveller
Liked: Staff & service, room comfort
Satisfactory stay
Under new management so a different name on the outside. Bedroom was nice. Ensuite was in need of refurbishment. Good dinner in the Thai restaurant and a decent breakfast.
Stayed 1 night in Dec 2023
Response from Baz on 14 Dec 2023
Thank you for taking the time to write a review. Your feedback is appreciated and comments noted. The necessary improvements will be implemented.

10/10 Excellent

lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Baz on 5 Dec 2023
Thankyou for taking the time to write a review. Your feedback and compliments are really appreciated.

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023
Response from Baz on 5 Dec 2023
Thank you for taking the time to write a review your feedback is really appreciated.

2/10 Terrible

Darren

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay ever
Chose to stay again for the amazing Thai food. Unfortunately the kitchen was closed due to technical issues which I had not been made aware of. I’d paid extra for breakfast, which was non existent. The electric shower in room 5 didn’t heat up but I did have the warmth of a long black hair on my rather grubby looking sink.
Stayed 1 night in Nov 2023
Response from Baz on 1 Dec 2023
Thank you for taking the time to write a review. The technical problem with the kitchen occurred on Tuesday night and could not be resolved on Wednesday and hence it was too late to inform anyone who was checking in on that day . No kitchen obviously meant no breakfast. If you paid for it I would be happy to give you a refund. The issue with the shower and the long black hair will be investigated and appropriate solutions implemented. As you're a regular customer to make up for this unfortunate experience, on your next visit I would like to offer you a 15% discount on your thai evening meal.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful time you went out your were to make us welcome and wecwill be back and be telling family members and friends.
Stayed 1 night in Nov 2023
Response from Baz on 5 Nov 2023
Thank you for taking the time to write a review your comments are really appreciated.

10/10 Excellent

Deniz

Stayed 1 night in Oct 2023
Response from Baz on 14 Oct 2023
Thank you for rating us . Your feedback is really appreciated.

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good points: car parking to front and rear of property, friendly staff, room was a good size, drinks bar on ground floor, stand fan provided in room, Breakfast selection good. Not so Good Points: no mirror under shaving socket/light, the bedside lamps, behind bed and en-suite radiator covered in dust to the extent it activated my allergy, the en-suite shower cubicle had mould and shower temperature fluctuated, the shower safety cord was only an inch from ceiling so couldn't reach it if needed, kettle was dirty and had to ask at reception for it to be cleaned. All the bad points were addressed to manager in the morning. He said he will re-train the cleaning staff, safety cord will be replaced, mould will be cleaned with appropriate cleaning product, and mirror will be positioned under shaver socket.
Stayed 1 night in Sep 2023
Response from Baz on 8 Oct 2023
Thankyou for taking the time to write a review. Your comments have been noted and the appropriate improvements will be implemented.

4/10 Poor

Pat

Disliked: Staff & service
"Spa" jacuzzi not working but still cost £20 extra. Despite ordering on arrival,breakfast was a 25 minute wait. No filter coffee, no ketchup. There were 2 pats of butter. On requesting more butter, a half full tub of Clover, full of toast crumbs was offered. Very poor.
Stayed 1 night in Sep 2023
Response from Baz on 1 Nov 2023
Thank you for taking the time to write a review. The Jacuzzi is working but has been switched off due to the high energy prices. The 20 charge was for the use of Sauna and steam room. Your breakfast was late because we had a staffing issue that morning. Not everybody likes filter coffee so to minimise wastage its supplied on request. The bottle of ketchup may have been used by other guests but is definitely provided. The tub of clover was only provided in an emergency because we ran out of packets of butter due to the delivery not arriving.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Baz on 1 Nov 2023
Thank you for taking the time to write a review . Your feedback is appreciated.

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Baz on 14 Aug 2023
Thank you for taking the the time to write a review . Your feed back is really appreciated.

8/10 Good

Graeme

Stayed 1 night in Aug 2023
Response from Baz on 3 Aug 2023
Thank you for taking the time to write a review . Your feedback is greatly appreciated.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Baz on 29 Jul 2023
Thankyou for rating us your feedback is greatly appreciated.

10/10 Excellent

Kim

Stayed 1 night in Jun 2023
Response from Baz on 7 Jul 2023
Thank you for rating us. Your feedback is greatly appreciated.

8/10 Good

Graham

Stayed 3 nights in May 2023
Response from Baz on 7 Jul 2023
Thank you for taking the time to rate us. Some feedback as to why you gave an 8 would have been very helpful.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
friendly place to stay
Stayed 1 night in May 2023
Response from Baz on 7 Jul 2023
Thank you for taking the time to write a review. Your feedback is greatly appreciated.

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2023
Response from Baz on 18 May 2023
Thank yo for taking the time to write a review . Your feedback is really appreciated.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
I book this hotel because it has a spa but i was disappointed because you have to pay to use the sauna or the jacuzzi but the hotel is ok if you are not fussy and you are there to sleep and you don't mind the spiders in the bathroom. The owners are friendly and very accommodating. I've been to many Thai restaurant and their Thai food is not the same taste to all Thai foods I've tasted so we decided not to eat there again.
Stayed 2 nights in Apr 2023
Response from Baz on 20 Apr 2023
Thank you for taking the time to write a review. On our booking page it states that sauna, steam room and jacuzzi are available at an additional cost. So I'm baffled as to why you would think they were free. Regarding our thai restaurant . Our chef is from thailand and cooks authentic thai dishes which 99% of our customers appreciate and enjoy. The 1% that don't appreciate it are used to eating non-authentic thai food , prepared by a non-thai chef in a restaurant posing as a thai restaurant. Their taste buds become so used to the fake flavours that when the come across the real thai food they can't appreciate it.

10/10 Excellent

Ian

Stayed 1 night in Mar 2023
Response from Baz on 20 Apr 2023
Thank you for taking the time to rate us. Your feedback is really appreciated.

10/10 Excellent

Murray

Stayed 1 night in Mar 2023
Response from Baz on 20 Apr 2023
Thank you for taking the time to rate us. Your feedback is really appreciated.

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Small but lovely
The room, bed and bathroom are suitable for smaller people than us. The owners were incredible and wonderful people
Stayed 2 nights in Mar 2023
Response from Baz on 20 Apr 2023
Thank you for taking the time to write review. Your feedback is really appreciated. Just to let you know all our rooms are individually decorated and come in different sizes and shapes. I guessing you may have ended up with a compact double room. Subject to availability had you told us we would have upgraded you for free.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but good
Perfectly adequate for a stay if you plan to be out and about. Very clean if a little 'tired'. Id be happy to stay there again.
Stayed 3 nights in Feb 2023
Response from Baz on 23 Feb 2023
Thank you for taking the time to write a review your feedback is greatly appreciated.

10/10 Excellent

G

Stayed 1 night in Jan 2023
Response from Baz on 4 Feb 2023
Than you for Taking the time to rate us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Baz on 13 Dec 2022
Thank you for taking the time to write a review. Your feedback is greatly appreciated.

10/10 Excellent

Nina

Stayed 1 night in Nov 2022
Response from Baz on 25 Nov 2022
Thank you for taking the time to write a review . Your feedback is really appreciated.

10/10 Excellent

J A

Stayed 1 night in Oct 2022
Response from Baz on 25 Oct 2022
Thank you or taking the time to write review. Your feedback is greatly appreciated.

8/10 Good

G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little Thai gem
Lovely, unique B&B. Really delighted to find full Thai restaurant evening meal available. Service and hospitality really welcoming. Great full english breakfast. Very comfortable bed. Only downside was not finding the heating switch and unfortunately the tv reception on the top gloor is non-existent, but wifi is good and so can pick up tv players on computer. Wasn't able to take advantage of the sauna and massage services but seemed quite popular. Thank you
Stayed 1 night in Sep 2022
Response from Baz on 17 Sept 2022
Thank you for taking the time to write a review. Your feedback is always appreciated and helps us to improve our service. Your comments about the Tv reception will be investigated and the necessary improvements made.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely refurbished from stay several years ago (new ownership?). Good breakfast - will try Thai restaurant next time! Ideal for visit to Great Central Railway.
Stayed 1 night in Sep 2022
Response from Baz on 14 Sept 2022
Thank you for taking the time to write a review.Your feedback is appreciated

8/10 Good

Rajesh

Business traveller
Nice people, however room is dated, not ideal for business as no desk and very tight, only 1 mirror on cupboard and none in bathroom
Stayed 2 nights in Aug 2022
Response from Baz on 14 Sept 2022
Thank you for taking the time to write a review. Your feedback is greatly appreciated. Your comments have been noted and any improvements that can be made will be implemented.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for town and stations. Also has its own Thai Restaurant- very authentic an delicious food - please use!!
Stayed 2 nights in Aug 2022
Response from Baz on 24 Aug 2022
Thank you for taking the time to write a review . Your feedback is greatly appreciated.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very helpful finding us a fan. Would definitely stay here again. The food was amazing too.
Stayed 1 night in Aug 2022
Response from Baz on 17 Aug 2022
Thank you for taking the time to write a review . Your feedback is really appreciated.We are happy that you enjoyed your stay and we look forward to seeing you again.

4/10 Poor

Michelle

Stayed 1 night in Aug 2022
Response from Baz on 11 Aug 2022
Thank you for taking the time to write a review . Unfortunately a review without constructive criticism doesn't justify the score or help us make improvements to our guesthouse or service.

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is ideal, free parking and friendly staff are an added bonus. The bed was comfortable too.
Stayed 1 night in Jul 2022
Response from Baz on 11 Aug 2022
Thank you for taking the time to write a review . Your feedback is greatly appreciated.

8/10 Good

Ian

Stayed 1 night in Jul 2022
Response from Baz on 11 Aug 2022
Thank you for rating us. It would have been useful if you had given some constructive criticism to help us improve our rating.

8/10 Good

Jacynth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice experience. Manager upgraded from shared bathroom to ensuite. It's a family business clean and tidy, but dated in parts. But i would stay again.
Stayed 1 night in Jul 2022
Response from Baz on 11 Aug 2022
Thankyou for taking the time to write a review . Your feed back is greatly appreciated.

10/10 Excellent

JenniferSemark

Stayed 1 night in Jun 2022
Response from baz on 5 Jul 2022
Thank you for taking the time to write a review your feedback is greatly appreciated.

10/10 Excellent

Peter

Stayed 2 nights in Jul 2022
Response from Baz on 5 Jul 2022
Thank you taking the time to write a review . Your feedback is greatly appreciated,

10/10 Excellent

Tara

Stayed 1 night in Jun 2022
Response from Baz on 2 Jul 2022
Thank you for taking the time to write a review . Your complimentary feedback is greatly appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful
Stayed 2 nights in Jun 2022
Response from Baz on 24 Jun 2022
Thank you for taking the time to write a review. We are glad that you enjoyed your stay and look forward to seeing you again

8/10 Good

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from BAZ on 24 Jun 2022
Thank you for taking the time to write review . Your feedback is greatly appreciated

10/10 Excellent

Dize

Stayed 5 nights in May 2022
Response from Baz on 25 May 2022
Thank you for taking the time to write a review. Your feedback is greatly appreciated

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy stay in this hotel.
Nice, clean, quiet room, recently renovated. A big tv with a movable screen.
Stayed 2 nights in May 2022

10/10 Excellent

John

Stayed 1 night in Apr 2022
Response from Baz on 25 May 2022
Thankyou for taking the time to write a review . Your feedback is greatly appreciated.

8/10 Good

jonathon

Stayed 1 night in Apr 2022
Response from Baz on 4 Apr 2022
Thank you for taking the time to rate us your feedback is greatly appreciated