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"Front desk had initial problems but resolved"

"The staff was top notch. They went above and beyond. Perez the doorman was professional, friendly and helpful with all our request. Javier the concierge took us on a fabulous tour of the property and shared so much history about this beautiful property. The location of this hotel was convenient to many attractions, shopping and restaurants. We would definitely stay here again if ever in London."

"I booked this hotel based on location and reviews. The location was perfect however I should have not purchased the breakfast package, it was over priced for what they serve and quality was lacking. Check in was a nightmare after an overnight flight. They said they would send a text when a room was ready, they never did. Staff overall were nice however housekeeping needs improvements. Needless to say I wouldn’t book again."

"Clean room and great location. Poor communications with the hotel prior as they failed to respond to messages on the Expedia application. "

"I liked that the hotel was a short walk to Pimlico station and very central to where I needed to go."

"Great room setup for a family with young children"

"Big rooms. Loved shower vs bath options."

"Fabulous hotel. Would highly recommend."

"From walking in to the lobby, i was impressed. Understated class and "