Gone very downhill.
We stayed here four years ago and the hotel was lovely, as were the staff. However, this time when we got to the room one of our
mugs handn't been cleaned and there were hair bands on the floor from previous guests. Not one to usually complain I just cleaned the mug myself. Then when it came to trying to sleep we were unable to because of a constant buzzing noise from the tv and the air conditioning unit was making a strange humming noise despite being turned off. We had to call reception to come and sort it out and two men, a ladder and about 20 minutes later it was sorted. The men apologised and were very nice I might add. However, when we checked out not once did reception apologise or even ask how our stay was, just simply refunded part of our deposit as we had ordered a couple of drinks from the bar and that was that. This is meant to be a five star hotel and it certainty doesn't live up to that. You have to pay for pretty much any of the nice coffee pods etc or other drinks that aren't Tetley tea or Nescafé instant coffee which other five star hotels offer for free. It's definitely not keeping up with other five star hotels in that manner and the staff look miserable as anything. It's common courtesy to ask how your guests stay was and particularly if they have to call reception at 1am in the morning because they can't sleep!! I would have recommended four years ago but now I wouldn't bother and I won't be going back.