Ratings based on 274 Verified Reviews

3.8 out of 5
65% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Posted 26-Sep-2017
The spa pool was not working which I was not told when I spoke to them. Beds are uncomfortable
2 out of 5
by A verified traveller

Noisy, uncomfortable

Posted 23-Sep-2017
Really uncomfortable beds, noise at night, poor food & nothing worked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice modern hotel

Posted 18-Sep-2017
Pros: location by the waterfront clean and quiet
Cons: biscuits with your tea & coffee !
A bit expensive, but typical of London. Very quiet and peaceful with a distinctly modern feel. Comfortable bed and excellent shower facilities. Very little "extras" included e.g. no biscuits with your tea & coffee, but generally had everything you needed. Main downside was location not being near any tube stations, although they do offer free shuttle services. Main upside was being right next to the river and conducive to nice walks along the waterfront
3 out of 5
by A verified traveller

Best aspect view of the river from the restaurant

Posted 14-Sep-2017
Unfortunately in another building so you can get wet and chilled getting there
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Nice hotel secure car park

Posted 23-Aug-2017
Happy stay. Just in the middle of nowhere. Hotel is nice
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great staff

Posted 14-Aug-2017
Pros: Staff,food, room services
Cons: More Veg options for in room dinning
Location: great location a drive away from central ( about 15mins ) great area if you want to order for in
Lovely staff very friendly and helpful, room service was quick. Great location in case you want to order takeaway and relax in. The room had leads that connects your laptop straight to the TV so that was great when i wanted to stream movies or watch netflix.
5 out of 5
by Karen

Rafayel on the Leftbank

Posted 19-Jul-2017 on Hotels
I stayed here with my husband as we were going to Wimbledon and took the opportunity of spending some time in Chelsea too. The room was fab - large and trendy and my favourite part was the bathroom; it had an awesome rainshower but there was also a TV in there ......... Wimbledon in the bathtub, oh yes! I will definitely book this hotel again.
5 out of 5
by Geoffrey

This traveller left a rating score only Posted 17-Jul-2017 on Hotels
5 out of 5
by Patricia

Posted 13-Jul-2017 on Hotels
Lovely
3 out of 5
by A verified traveller

Average place. I won't stay here again

Posted 10-Jul-2017
The pillow was dirty. The restaurant is not so great.