Ratings based on 242 Verified Reviews

3.8 out of 5
68% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Baden-Württemberg

gutes Hotel mit leichten Defiziten

Posted 19-Feb-2017
5 Sterne sind es wohl nicht mehr, aber im Bereich 4 Sterne einzuordnen. Großes Doppelzimmer mit Blick auf die Themse. Etwas außerhalb des Zentrums gelegen, London hat aber sehr gute öffentliche Verkehrsmittel, so dass es uns nicht gestört hat. Was aber echt stört ist die Anrichtung des Frühstücks und der Hubschrauber Landeplatz in der Nähe.
3out of 5
by A verified traveller

Poor transport links

Posted 13-Feb-2017
My fault really because I didn't check, but this hotel is nowhere near any tube or overground stations, and as we all know taxis south of the river not easily found. We were in room120 at the noise from the bar beneath was pretty loud.
2out of 5
by A verified traveller from UK

Gone very downhill.

Posted 08-Dec-2016
We stayed here four years ago and the hotel was lovely, as were the staff. However, this time when we got to the room one of our mugs handn't been cleaned and there were hair bands on the floor from previous guests. Not one to usually complain I just cleaned the mug myself. Then when it came to trying to sleep we were unable to because of a constant buzzing noise from the tv and the air conditioning unit was making a strange humming noise despite being turned off. We had to call reception to come and sort it out and two men, a ladder and about 20 minutes later it was sorted. The men apologised and were very nice I might add. However, when we checked out not once did reception apologise or even ask how our stay was, just simply refunded part of our deposit as we had ordered a couple of drinks from the bar and that was that. This is meant to be a five star hotel and it certainty doesn't live up to that. You have to pay for pretty much any of the nice coffee pods etc or other drinks that aren't Tetley tea or Nescafé instant coffee which other five star hotels offer for free. It's definitely not keeping up with other five star hotels in that manner and the staff look miserable as anything. It's common courtesy to ask how your guests stay was and particularly if they have to call reception at 1am in the morning because they can't sleep!! I would have recommended four years ago but now I wouldn't bother and I won't be going back.
2out of 5
by A verified traveller

Not much idea of how to treat their guests

Posted 05-Dec-2016
Surly receptionist Room had someone's dirty underwear and a condom wrapper left in it Barman very aggressive and rude Wouldn't go back
4out of 5
Recommended
for Everyone
by A verified traveller

Shower very poor

Posted 27-Nov-2016
Lovely stay apart from shower. Staff apologetic but not reflected in price. Hope it's fixed for next clients who stay.
4out of 5
by A verified traveller

Lovely hotel lovely staff

Posted 17-Nov-2016 on Hotels
Lovely hotel good service shuttle bus service was good
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Nov-2016 on Ebookers
Pros: decent quality for the price. good customer service from staff
Cons: bit far out location wise. sometimes therefore bit of a wait for a cab
5out of 5
by A verified traveller

Pleasant decor and on-site car park

Posted 13-Nov-2016 on Hotels
Lovely, professional, helpful and courteous hotel staff. Great on site car park Pleasant rooms, although this particular stay my bathroom could have been a little cleaner.
1out of 5
by A verified traveller

Change the lady on reception

Posted 12-Nov-2016
I have stayed here about four times and it was lovely but this time was bad and I won't be going back again. Shower was faulty would be extremely hot and then freezing cold then hot so you could not shower properly? As you didn't know whether you werw going to be scolded or freezing. It was also leaking a large amount of water all over the floor, so had to stop as didn't want to flood the bathroom when told the receptionist that we couldn't shower properly and all of the above she wasn't interested.
5out of 5
by A verified traveller

Fabulous view

Posted 03-Nov-2016 on Hotels
We had a Thames room on the first floor next to the helipad. The view was amazing and the helicopters coming and going far more interesting than annoying, the glazing is quite thick. The room was large and comfortable and everyone from the reception desk to the bar staff were happy mannered and helpful. No complaints.