Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
73% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Hampshire

Convenient but uninspiring

Posted 14-Sep-2016
For what seems a relatively new hotel the standard of maintenance was poor. About half the lights didn't work and those that did were either too bright and badly located or too dim. For a large room it didn't have a full length mirror. The well equipped desk should have doubled as a dressing table with a mirror but no mirror you can sit down and look into. It was obviously designed by a man too as the lighting in the shower room was far to dim to have any idea how you were applying makeup. Also the rain shower had a side hosed shower but you couldn't operate them independently, not ideal if you didn't want to wash your hair. The bed was really uncomfortable too and the feather pillows like lead while the synthetic ones were lumpy. Overall it suited me location wise and while I may use it again I would prefer to stay in a Premier Inn!
3out of 5
by A verified traveller from H

Nice hotel but .....

Posted 11-Jul-2016
Only stayed here for one night. Initial thoughts lovely hotel welcoming staff and modern interior. However the room while clean overlooked the back of the hotel the view wasn't good. The lighting was very dim dreadful for women trying to apply makeup. The air con was loud so had to turn it off but then we could hear the noise from outside and lastly we could hear what the couple in the next room were doing !!!!!!
3out of 5
by A verified traveller from london

Posted 24-Jun-2016
A very nice hotel with very helpful and friendly staff just a few cosmetic things that caught my eye such as, plug sockets not being straight, wallpaper not being linned properly and marks on the wall but overall my room was lovely. Myself and my friend stayed at the same time so we got to see each others rooms and the only thing that was different is she got two pairs of slippers in her room and I didn't have any but something very minor.
5out of 5
by A verified traveller

Lovely and got upgraded which was a nice surprise

Posted 13-Jun-2016
Comfy second time visiting will def visit again . Food was lovely also
4out of 5
by Azusa

This traveller left a rating score only Posted 12-Jun-2016 on Hotels
1out of 5
by A verified traveller

Somewhere to sleep for a lot of money!!

Posted 11-Jun-2016
Staff are completely rude with no one in charge or passing off to each other with no actual outcome.. I had staff blame myself & my partner for their mistake on room service 3 times!! Not many English speaking staff to help, whether this was just the 2 days we had stayed I'm not sure if this just fell on our stay or not..
4out of 5
by Nima from Stockholm

Posted 09-Jun-2016 on Hotels
Stannade endast en natt men allt jag hann uppleva var positiv
4out of 5
by A verified traveller

This traveller left a rating score only Posted 31-May-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 29-May-2016 on Hotels
3out of 5
by Ajaaz

Great view terrible service

Posted 26-May-2016 on Hotels
We arrived at the hotel after midnight as we were at a family wedding. As we were very tired we just wanted to check in and go to bed. Unfortunately we had to listen to a 15 min sales pitch from the reception guy who was trying to sell us spa treatments. It would have continued but in the end I had to become slightly rude and tell him we are tired and want to sleep. Once we got to our room we were welcomed by a floating poo in the toilet. I was too tired to complain and decided to flush the loo and tell reception the next day. I informed the reception when checking out who simply shrugged their shoulders and said we will let the cleaner know. It's a nice hotel however they need to pull up their socks. One of the best views of the river Thames. It's being let down by staff who it would seem not to care.