Ratings based on 2,510 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Pre-wedding stay

Posted 27-Nov-2016
The room was a little dated/scruffy. Overall comfy enough bed and close to the airport so it served its purpose. We had noted on our booking we were travelling to the airport for our wedding and staff didn't ackowledge this (we weren't expecting any special treatment but a congratulations would have been nice). Not quite what I was expecting for the price paid
4out of 5
by A verified traveller from Toronto

Excellent rooms close to Heathrow

Posted 27-Oct-2016
An easy "Bus Hoppa" from the airport to the hotel strip at Heathrow. Very well appointed room with excellent bathroom facilities. Bed was comfortable. Typical London hotel room size, but the appointments of the room made up for that. Restaurant and bar in hotel were a bit limited for food choices for my taste. There was a recommended Indian restaurant also on site there, but that was not what I was looking for. Overall very good hotel choice.
5out of 5
by A verified traveller from US

Great for a airport stay

Posted 25-Oct-2016
Pros: clean
Cons: we booked a superior king room but was given a small double room, not happy
we booked a superior king room but was given a small double room, not happy
1out of 5
by A verified traveller

フロント他従業員の対応が最悪。  

Posted 24-Oct-2016
Pros: なし。
1、スタッフ全員が日本人を蔑視扱いしている。3日間滞在中とても不快。それまでのイギリス滞在中のホテルはすべて最高であったが印象が変わってしまったほど。(なお、対応されたスタッフはすべてインド系の人たち) 2、空港間のシャトルサービスも有料であった。貴社からの案内は無料の様に解釈できた)
4out of 5
by A verified traveller from nottingham

Clean, comfortable , convenient

Posted 16-Oct-2016
Location: It's an airport hotel
This is a nice comfortable hotel close to the airport Rooms are clean and well equipped although more tv channels would be a welcome addition Staff friendly , smart and efficient
4out of 5
by A verified traveller from Australia

What you would expect for the price.

Posted 09-Oct-2016
Pros: Food was great, especially the breakfast. Rooms were as expected for this level of hotel.
Cons: Parking is a nightmare as the front car park boom gate was not working.
Location: Location good for an overnight stay near the airport.
4out of 5
by A verified traveller

Posted 08-Oct-2016
Cléan friendly helpful. Very good breakfast buffet
4out of 5
by A verified traveller

Good for purpose

Posted 04-Oct-2016
Pros: The staff
Cons: Nothing
Location: There is a good pub/restaurant called the Pheasant about 10 minutes walk away.
We booked this for the day before our long distance flight. The hotel was good. Staff at reception were friendly. The room assigned was a long way from the elevator and we had 4 bags so next time I will ask for a room nearer the elevator. Check out was easy and the young trainee who checked us out was very good.
5out of 5
by A verified traveller from Caribbean

Great hotel close to Heathrow Airport

Posted 27-Sep-2016
Pros: I loved the location and the comfort that the room provided. Also excellent shuttle bus service.
Cons: Nothing that I can think of...we did not have any problems.
Location: Five minutes drive from Heathrow Airport, there is a McDonalds next door that we used just to get a coffee and something to eat.
Very smooth check in process. Our room was perfect. It was only needed as a one night stay the day before our flight. Very comfortable bed and great bathroom with a deep bath tub.
4out of 5
by A verified traveller

great concierge

Posted 26-Sep-2016
This hotel is nice enough for an overnight stay . Great breakfast . Great breakfast staff . Awesome concierge Miguel . Very helpful . Orange and brown linens need updating .