Ratings based on 2,452 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from nottingham

Clean, comfortable , convenient

Posted 16-Oct-2016
Location: It's an airport hotel
This is a nice comfortable hotel close to the airport Rooms are clean and well equipped although more tv channels would be a welcome addition Staff friendly , smart and efficient
4out of 5
by A verified traveller from Australia

What you would expect for the price.

Posted 09-Oct-2016
Pros: Food was great, especially the breakfast. Rooms were as expected for this level of hotel.
Cons: Parking is a nightmare as the front car park boom gate was not working.
Location: Location good for an overnight stay near the airport.
4out of 5
by A verified traveller

Posted 08-Oct-2016
Cléan friendly helpful. Very good breakfast buffet
4out of 5
by A verified traveller

Good for purpose

Posted 04-Oct-2016
Pros: The staff
Cons: Nothing
Location: There is a good pub/restaurant called the Pheasant about 10 minutes walk away.
We booked this for the day before our long distance flight. The hotel was good. Staff at reception were friendly. The room assigned was a long way from the elevator and we had 4 bags so next time I will ask for a room nearer the elevator. Check out was easy and the young trainee who checked us out was very good.
5out of 5
by A verified traveller from Caribbean

Great hotel close to Heathrow Airport

Posted 27-Sep-2016
Pros: I loved the location and the comfort that the room provided. Also excellent shuttle bus service.
Cons: Nothing that I can think of...we did not have any problems.
Location: Five minutes drive from Heathrow Airport, there is a McDonalds next door that we used just to get a coffee and something to eat.
Very smooth check in process. Our room was perfect. It was only needed as a one night stay the day before our flight. Very comfortable bed and great bathroom with a deep bath tub.
4out of 5
by A verified traveller

great concierge

Posted 26-Sep-2016
This hotel is nice enough for an overnight stay . Great breakfast . Great breakfast staff . Awesome concierge Miguel . Very helpful . Orange and brown linens need updating .
4out of 5
by A verified traveller from Toronto

Convenient if you need to be near airport

Posted 23-Sep-2016
Easy access to the city. Unfortunately we had some inconsiderate guests our night with noise in the halls at 2:00am. Children yelling. Staff though are great. Breakfast very good. Special thanks to Christina in restaurant. she really was wonderful.
5out of 5
by A verified traveller from H Tallahassee, FL

Great airport hotel!

Posted 18-Sep-2016
I was pleasantly surprised to find a great bartender, Marcus, who made me one of the best martinis I have ever had. I will stay here again next time I am in London.
3out of 5
by A verified traveller from Albuquerque, NM USA

Lovely hotel but staff was lacking

Posted 13-Sep-2016
Pros: Lovely, luxurious rooms.
Cons: Front desk staff and Indian restaurant Maitre D
Had to argue with front desk to get room we had reserved. Indian restaurant lovely but Maitre D not lovely; After seating us, told us food would be delayed (restaurant empty). You have such a lovely facility! Please train your staff to be as lovely!
4out of 5
by A verified traveller

Posted 08-Sep-2016
Great hotel in an excellent location. Rooms are well equipped and comfortable. The check-in process needs work as very very long queues and not enough staff to help.