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Reviews of Charlotte House

3.5 out of 5
Charlotte House
The Lawns, Lincoln, England

Reviews

7.8

Good

Rating 10 - Excellent. 61 out of 177 reviews" "
Rating 8 - Good. 66 out of 177 reviews" "
Rating 6 - Okay. 25 out of 177 reviews" "
Rating 4 - Poor. 15 out of 177 reviews" "
Rating 2 - Terrible. 10 out of 177 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, very historic area
Stayed 1 night in Apr 2024

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved everything about the hotel, the only improvements could have been, bottled water in the rooms and softer pillows.
Stayed 2 nights in Apr 2024
Response from Sally on 30 Apr 2024
Hi Jacqueline'Thanks so much for your review, and your suggestions!

8/10 Good

Sofia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good overall, spacious rooms. Good location, great city
Stayed 1 night in Apr 2024

8/10 Good

Ady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a wedding had a fantastic evening and breakfast was very good 😊
Stayed 1 night in Mar 2024

2/10 Terrible

Dave

Stayed 1 night in Jan 2024
Response from Charlotte House on 17 Jan 2024
Apologies you did not enjoy your stay with us. Thank you for the feedback, we appreciate hearing from our guests.

10/10 Excellent

Mervyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the hotel to ourselves lovely
Stayed 1 night in Jan 2024
Response from Charlotte House on 17 Jan 2024
Thank you for your review, we really appreciate it. We hope to see you again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel very friendly staff with stay again
Stayed 1 night in Dec 2023
Response from Charlotte House on 17 Jan 2024
Thank you for the feedback. It is lovely to hear nice things about our staff. We hope to see you again soon!

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from CH Reception Team on 17 Dec 2023
Thank you for the review! We love to receive feedback and hope to see you again. :)

8/10 Good

Mervyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very pleasant staff friendly and accommodating good location for our needs
Stayed 1 night in Nov 2023
Response from CH Reception Team on 17 Dec 2023
Thank you for sharing. We hope to see you again at Charlotte House!

6/10 Okay

andrew

Stayed 2 nights in Nov 2023
Response from CH Reception Team on 17 Dec 2023
Thank you for your feedback. :)

4/10 Poor

Ashlea

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We paid for a dulux room overlooking the castle. The room we were given had a large damp patch on ceiling and wall, smelt damp, the bath had a faulty plug and the hot tap came off in my hand. Staff were great and gave us another room but could only offer a standard room with no bath or view. The mattress wasnt comfortable. The room backed onto function room in use so we wasnt able to get to sleep until the function had ended. The hotel is in a beautiful building in a perfect location it just needs tlc
Stayed 1 night in Nov 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price
Stayed 1 night in Oct 2023

4/10 Poor

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ross

Stayed 2 nights in Oct 2023
Response from CH Reception Team on 17 Dec 2023
Thank you for your feedback, we appreciate it.

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff, ideal for castle and cathedral excellent breakfast
Stayed 1 night in Oct 2023

6/10 Okay

Ryan

Travelled with partner
It was ok
Stayed 1 night in Oct 2023

6/10 Okay

Paul

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

James, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Superbly located property if you want to visit the castle and Cathedral. Hotel used to be the nurses quarters of a psychiatric hospital so the rooms are quite big for a hotel. Mine was practically a suite. The hotel itself is a bit dated, but I liked it and thought the mattress and pillow were extremely comfortable. The continental breakfast was ample, and the staff was quite nice. I would stay here again if I come back to Lincoln and would recommend it.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and staff were absolutely brilliant, however reception room looked tired and didn’t reflect the very high and modern standard of the en-suite bedroom. Didn’t give a great first impression, but the rest of the hotel was excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
A little tricky to get to. But it is central and great. We would have stayed another night but they were full.
Stayed 1 night in Sep 2023

6/10 Okay

D

Disliked: Cleanliness
The rooms were not serviced during our stay. The bathroom bin not emptied and the basin not cleaned , soap and water marks left on taps. The bed was not made properly, the duvet was simply thrown back over. My nightclothes were left exactly as I had left on the end of the bed. At breakfast the tables were not cleared. The redeeming fact was that the staff we met were really friendly and seemed to know what they were doing.
Stayed 2 nights in Sep 2023

10/10 Excellent

rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Paul

Stayed 1 night in Aug 2023

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Philip, Warwick

Travelled with partner
Liked: Amenities
I'm the heart of things with great access and local facilities.
Stayed 2 nights in Aug 2023

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Marcos

Stayed 1 night in Jun 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were totally amazed at the size of the suite. Decor was a little dated but really didnt make a difference to our stay. Staff helpful as we arrived early and they kept our luggage safe for us until check in time. Breakfast was a little disappointing.
Stayed 1 night in Jun 2023

8/10 Good

David

Stayed 1 night in Jun 2023

2/10 Terrible

enda

Business traveller
Disliked: Staff & service, property conditions & facilities
This Hotel is nothing more than a glorified B&B. The breakfast was dreadful with very little choice I was at a table where two previous customers used plates
Stayed 1 night in Jun 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June 2023
Brilliant staff, very friendly and helpful. Good breakfast. Only downside was the parking situation. £10.00 per day with a risk of being blocked in (5 spaces only)when for a 10 yard walk to the main city car park (unlimited spaces) you can park for the same price.
Stayed 3 nights in May 2023

8/10 Good

Stephen

Stayed 1 night in May 2023

8/10 Good

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to see historic lincoln
The hotel is in a very nice building in a pretty courtyard area. There is a great tapas place opposite which is good for drinks and food. It's in the pretty 'old' part of lincoln near the castle and cathedral. Lots of restaurant options nearby. However be warned going down the hill is fine but coming up is not! Lots of parking options nearby, around £10 a day. The staff are friendly and helpful. There was some confusion when I first arrived over an email with instructions to get to my room because I arrived a little late and the email didn't come until the day I left but I think that's hotels.com rather than the hotel. There's no lift but someone helped me with my bags to the room on the second floor. The room was nice, I liked the traditional feel to it. The door to the bathroom was very heavy so you needed to hold it open with a door stopper. The shower itself was very modern. The bed was comfortable. The television didn't have great signal. All in all a good stay!
Stayed 3 nights in May 2023

4/10 Poor

Alan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Firstly this is an excellent hotel in a perfect location to explore historic Lincoln The parking at the hotel was limited ( and you paid extra for it ) but there was a fairly large car park just next to the hotel ( £10 a day ) The hotel staff were lovely and checking in was easy The hotel it’s self is looking a little tired, our room could have been laid out better, one of my pet peeves is no where to sit and have a mirror to do hair and makeup, our room had a lovely dressing table, but no plug socket close by The bed was a tad disappointing it’s only a double and the mattress felt old and was not comfortable , pillows were a bit lumpy too, But our room was clean and for the price we paid for it, and it being so central we would definitely stay here again if ever we come to Lincoln ( which we will )
Stayed 2 nights in Apr 2023

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise
Something like a window shutter banging through the night
Stayed 1 night in Apr 2023

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Lincoln short stay
The hotel and staff were great. Only one issue was the mattress had seen better days, this aside we still slept on it it ok.
Stayed 2 nights in Apr 2023

6/10 Okay

Miss R

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Ok stay.
The staff at Charlotte House were very friendly although couldn't find anyone at checkout to discuss our stay with. The hotel is in a great location for Lincoln Castle and the Cathedral which were a short walk away. We had a very spacious room which was a little dated. Unfortunately there were used sugar packets on the tea and coffee stand, the shower gel was half used in the bathroom too and the shower floor hadn't been cleaned properly. The bed was the most uncomfortable bed I'd ever slept on. We could feel the springs in our back and would have probably had a more comfortable sleep on the floor. I know we weren't the only people to have an uncomfortable bed either as spoke to another couple at breakfast who had experienced the same. Such a shame as the hotel has so much potential with it's great location.
Stayed 1 night in Apr 2023

10/10 Excellent

Paula

Stayed 1 night in Apr 2023

10/10 Excellent

George

Stayed 1 night in Mar 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely place and area to stay
Stayed 1 night in Mar 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near the castle
This is a nice hotel right across the street from the castle. Many places to eat in the area. The room was very nice and had a small sitting room in addition to the bedroom. A nice stay overall.
Stayed 1 night in Mar 2023

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In a good spot opposite the castle. Close to shops, bars and restaurants.
Stayed 1 night in Mar 2023

10/10 Excellent

Jon-paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff great location for exploring Lincoln would definitely stay again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff very pleasant. Good location for attractions.
Stayed 2 nights in Mar 2023

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t stay at the hotel as you booked me into into an over subscribed hotel, who then put me in dated and dirty over spill hotel with no breakfast. Will never use hotels.com again
Stayed 1 night in Mar 2023

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
charlotte hotel
the location is excellent for the castle, cathedral and old quarter of the town. The hotel room was a bit tired but service was good and breakfasts very good
Stayed 4 nights in Feb 2023