Find Family-Friendly Hotels in Lacock

"Parking was secure although access was tight. One member of staff had a lukewarm attitude, others were lovely. Our room hadn't been decorated for a very long time and the bathroom was tiny. "

"Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience. "

"This was an ok hotel and served it’s purpose. Some of the staff were extremely helpful and friendly, whilst others just seemed to want to sell you more things. It wasn’t overly clear on booking that you had to pay for parking at £7.50 a night. We had to change rooms midway as the toilet blocked, and neither room had working heating."

"Clean and well presented. Staff very helpful. Continental breakfast limited. No fruit salads, porridge, bananas, oat milk, prunes, granolas, cereal toppings or berries etc. "

"The breakfast has changed since the last time we visited. It says that it's healthier with a very limited choice of cereal, although I found the granola very sweet. There are no longer any fried eggs or fried potatoes. Whilst I appreciate the sentiment, they still serve traditional bar meals with chips and mayonnaise, so doesn't seem a joined up approach? Preferred the previous system."

"Great "

"A beautiful hotel with perfect service"

"Great staff"

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "