Search Hotels by Pan Pacific Hotels & Resorts in Kim Ma

"great friendly staffs"

"I had an incredible stay at this hotel in Hanoi, and what stood out the most was the truly exceptional service. From the moment I arrived, the staff went above and beyond to make me feel welcome, especially one staff member named Susan. Every interaction felt genuine—whether it was the warm greeting at the front desk, the helpful recommendations for local restaurants and attractions. The team here is attentive without being intrusive, and it’s clear that they take pride in making each guest’s experience personal and memorable. They helped arrange transportation, gave me insider tips for exploring the Old Quarter, and even checked in to make sure everything in my room was perfect. Hanoi is already a beautiful and vibrant city, but staying here elevated my trip to another level. I’ve stayed in many hotels, but the service here is among the best I’ve ever experienced—kind, professional, and heartfelt. I would return in a heartbeat and highly recommend this hotel to anyone visiting Hanoi."

"Have stayed here a few times and that’s why I go back It is lovely "

"The staff were so helpful and accommodating. We arrived very early and they let us know as soon as our room was ready for check in. They also gave us a map and pointed out all the sights and even gave us cafe and restaurant recommendations. The sky bar was a highlight and they took very good care of us. Some of the best customer service we have ever experienced and perfect central location with everywhere a short walk away. Cannot recommend this hotel enough! "

"I stayed at Hotel Melia in Ha Noi for 2 nights in August 2025 during holiday vacation. The check-in was smooth, and the front desk staff were very friendly—especially recommended great local restaurants. Our room was spotless, modern.The breakfast buffet was excellent with fresh pastries and good coffee. The location is ideal,short walk to major attractions. Overall, we had a fantastic experience and would highly recommend this hotel to anyone visiting Ha Noi"

"It was very comfortable, clean and at a great price. What was especially nice was that my flight got cancelled and I had to adjust my booking twice times. Each time Ms. Jenny gladly helped me adjust my booking. She was very polite and respectful and it made my experience that much more enjoyable!"

"grate staff all the shopping and dinning walkable distance its in old quarters Hanoi gives you diffrent kind of vibe"

"Hotel staff very attentive, welcoming and competent. We were very well received. On arrival we were toasted with a refreshing juice to soothe the heat. The employees are very cordial, welcoming us every walk back always with a friendly smile. Clean and pleasant environment, decorated with fresh and beautiful flowers. We feel at home. We love the breakfast, served with variety and abundance. Congratulations to everyone!!!! We love!!!"

"staff"