Ratings based on 631 Verified Reviews

3.8 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Ferry Hotel

Posted 03-Jun-2017
Very nice hotel as stop over for France ferries, pleasant outlook and with excellent restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel, a bit disappointing this time!

Posted 14-May-2017
I love this hotel and everything about it, the location, the staff, the cleanliness, and stay here every time I go to Dover but I went with my parents this time around and requested (and hotel confirmed) a 3 bed room, and got a Family Room with one big bed and a pull out couch. Had to go to reception to ask for the couch bed to be made and both nights were a nightmare! Pillows were as thin as paper and the "mattress" on the couch was uneven, had things sticking out that forced me to sleep in the left third of the bed almost falling off... didn't rest at all. Think this should be clarified when requesting and promising a 3 bed room, or change your pull out couches if you will be selling that as a bed! Will still be recommending this hotel to friends that visit Dover :)
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Lovely hotel, great location

Posted 19-Apr-2017
Stayed the night before catching an early ferry. This was perfect for this with a lovely view from the room.
2 out of 5
by A verified traveller from G

Only good for location - otherwise avoid

Posted 18-Apr-2017
I usually have to go through a very bad time to rate a place poorly. Our stay at the Best Western Dover was regrettable since we found the staff inexperienced and unhelpful when we encountered problems. One was that the hot water ran only through the faucet and not the showerhead so we had to take a either a cold shower, or sitting down to get hot water. Two, heater did not work. Luckily it wasn't so chilly out to go through much cold indoors, yet still late at night it would have been nice. The floors are slanted and that's just the way the hotel is built; somewhat dizzying. Lastly, beds very small and tv setup was so bad on the wall and close to beds it was nearly impossible to walk by withhout bumping your arm into it. The hotel does have a decent lobby for a drink and ambience is not bad. Food was unfortunately terrible too, had a nicoise salad with probably frozen tuna heated in a microwave. If you have a choice, stay clear of this place.
3 out of 5
Recommended
for Everyone
by A verified traveller from Oakville

One night layover

Posted 09-Apr-2017
Qwerky place with oddly slopped floor (which they acknowledge ). Small room, narrow hallway, 183 year old place, with a wonderful view. Also a great breakfast on a great patio.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Nice Hotel

Posted 25-Mar-2017
Pros: Lounge/bar area nice to relax in with great views (when it's not foggy)
Stayed two days but one would have been enough. Hotel was good but the town is very run down and not very inviting. It was very foggy when we were there so didn't get to see too much, pity.
5 out of 5
Recommended
for Everyone
by A verified traveller from Richmond, VA, USA

Quick Overnight Stay

Posted 18-Mar-2017
I've stayed here many times and prefer it to other hotels in the area. We were able to check in early which was a real blessing because we had just flown in from the US that morning and were exhausted. Lovely breakfast the next morning. Thanks for everything!
5 out of 5
by irina

Kids happy

Posted 20-Feb-2017 on Hotels
Good location.1 min to beach.5 min to town centre( cinema, dover museum, pubs,cofe shops).around 25 min to dover castle.was dasty room.but we get free brakefast.frendly stuff
5 out of 5
by Mat

Great for the ferry

Posted 19-Feb-2017 on Hotels
Great stop off for the ferry. Booked a family room,but we were provided with a delux king with 2 extra put up beds, worked fine for us. Room service was good and the service was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveller from Devon

Lovely spacious family room.

Posted 16-Feb-2017
Just what we needed after a long drive a nice comfortable bed and a hot.drink.