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"Room was great, but front desk staff didn’t provide information on the airport shuttle aside from the phone number. This was frustrating as we are international travelers without phone calling ability. "

"Me and my boyfriend visit this hotel regularly, it nice , reception staff attitude varies, good ambience in the lobby and bar, rooms clean and spacious "

"The rooms have no ventilation. Gets really hot. "

"Very nice hotel Clean. Staff was nice. The plugs in the rooms are strange. There is no plug either British or American, bythe bedside. We had to get an extension cord for my CPAP machine. They did provide that but could use an electrical update"

"A very comfortable room and good food in the restaurant for evening meal. "

"The property had an old musk smell that permeated through the carpet. They did not have lift access so they are not accessibility or heavy luggage friendly. They did have rails in the upstairs bathroom, but how did you get upstairs with mobility issues. My room had spiders and the tub had hair and did not look clean. Also, it was shot overnight and they do not have AC and you can hear every sound of the guests overnight. It is relatively close to the airport by twenty Uber or 40 minutes by bus, but given the other issues, I would say choose somewhere else."

"Breakfast gorgeous. Hotel was amazing. And the staff were incredible. My partner had an accident, tripped of her own accord. All the staff on that night were just amazing. I was in bits when the ambulances arrived and the staff really really looked after me. I can't thank them enough. My partner remains in a coma but is going to recover. The staff at the thistle hotel were trained in first aid and saved her life. Thistle hotels will be top of my list."

"This is my second time staying here and has always been very good. It was still good, but I was disturbed alot by the neighbour next door talking incredibly loudly on his phone. Also, I would have liked to not receive an email the day before I am due to check out, asking me to check out online. I think it takes away from your experience of being away if it feels like the hotel is rushing you to check out. "

"Staff were ok. WiFi was appalling. Kept dropping. Had to move rooms as was away for work. And still kept dropping out "