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"Very close to the station. Room small but clean. Bathroom very small but clean and shower good. "

"Convenient for airport stays particularly if you have early morning flights."

"Clean room,friendly,helpful staff close to Castle & shops "

"Handy parking underneath the hotel. Friendly greeting on arrival. All areas of the hotel were clean and welcoming. The deluxe room was spacious and comfortable. Used the bar which was very smart. From what I saw and experienced, this is a very nice hotel which we would definitely choose again."

"The conference was well organised and the service couldn't have been better. I was disappointed you charged extra for a mint tea after paying for an adfitional breakfast. "

"Daniel booked me in efficiently and in a friendly manner. Room was clean. Bathroom floor was collapsing in front of the sink (room 9).TV, Kettle all worked fine thanks. I was very disappointed with the £5 parking charge which was unexpected."

"Very friendly staff and excellent rooms with a view"

"The person that checked us in was very welcoming, we were given a bottle of wine as we chose the eco option due to staying two nights. The foyer, lifts and corridor to our room were clean, clutter free and well decorated. Our room was spacious, clean and very welcoming, the bed was comfortable as were the pillows. Everything in the bathroom was immaculate and the hand soap etc was great quality. We had a great nights sleep, the room was a great temperature and the curtains kept the streetlight out. We went to the bar both nights and the staff there were also great, the choice and quality of the drinks were great too. We’d definitely recommend this hotel!"

"Very poor. Heating not working phone broken, room very cold.Given a very small oil heater not much use at all. Requested blankets twice! Had to go to reception! Eventually povided an extra duvet. Staff surly and did not seem to care at all. No offer of any compensation for a terrible night in this place."