Citrus Hotel Cardiff by Compass Hospitality

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Free WiFi, bed sheets
Free WiFi, bed sheets
Free WiFi, bed sheets
Free WiFi, bed sheets

Overview of Citrus Hotel Cardiff by Compass Hospitality

Citrus Hotel Cardiff by Compass Hospitality

3.0 star property

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Bute Terrace, Cardiff, Wales, CF10 2FE

Explore the area

  • Popular LocationCardiff Bay10 min walk
  • Popular LocationCardiff Castle11 min walk
  • Popular LocationPrincipality Stadium11 min walk
  • AirportCardiff (CWL-Cardiff Intl.)33 min drive

Choose dates to view prices

About this area

Cardiff

Citrus Hotel Cardiff by Compass Hospitality is located in Cardiff City Centre, a neighbourhood in Cardiff, and is in a shopping district and near a train station. Cardiff Metropolitan Cathedral of St David and Cardiff Castle are notable landmarks, and travellers looking to shop may want to visit Capitol Shopping Centre and St. David's. Looking to enjoy an event or a match? See what's going on at Cardiff Motorpoint Arena or Principality Stadium. Guests love the hotel's central location.

What's nearby

  • Cardiff Motorpoint Arena - 1 min walk
  • Cardiff International Arena - 2 min walk
  • Cardiff Bay - 10 min walk
  • Cardiff Castle - 11 min walk
  • Principality Stadium - 11 min walk

Getting around

  • Cardiff Queen Street Station - 6 min walk
  • Cardiff International Airport (CWL) - 33 min drive

Restaurants

  • Golden Cross - 3 min walk
  • The Grazing Shed - 3 min walk
  • The Little Man Coffee Co. - 3 min walk
  • PizzaExpress - 3 min walk
  • Bramina - 4 min walk

About this property

Citrus Hotel Cardiff by Compass Hospitality

3-star Cardiff hotel in Cardiff City Centre, walk to Cardiff Motorpoint Arena
Self parking, coffee/tea in a common area and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free.
Citrus Hotel Cardiff by Compass Hospitality offers 81 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers with a hydromassage showerhead. This Cardiff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages spoken

English, Polish, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (GBP 12 per day)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: GBP 8.95 for adults and GBP 8.95 for children
  • Coffee/tea in a common area

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Portable fan

Bathroom

  • Bath or shower
  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Phone

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Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 8.95 for adults and GBP 8.95 for children (approximately)
  • Secured self-parking fee: GBP 12 per day
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Big Sleep Cardiff
Citrus Hotel Cardiff Compass Hospitality
Big Sleep Hotel Cardiff
Big Cardiff Hotel Sleep
The Big Sleep Hotel Cardiff, Wales
Big Hotel Sleep
Citrus Cardiff Compass Hospitality
Big Sleep Cardiff Compass Hospitality
The Big Sleep Hotel Cardiff By Compass Hospitality Wales
Big Sleep Hotel Cardiff Compass Hospitality
Big Sleep Compass Hospitality
Citrus Hotel Cardiff by Compass Hospitality Hotel
Citrus Hotel Cardiff by Compass Hospitality Cardiff
Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 115 out of 351 reviews
5 - Excellent 33%
Rating 4 - Good. 157 out of 351 reviews
4 - Good 45%
Rating 3 - Okay. 44 out of 351 reviews
3 - Okay 13%
Rating 2 - Poor. 19 out of 351 reviews
2 - Poor 5%
Rating 1 - Terrible. 16 out of 351 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

3.7/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central patio for Cardiff and the room was very reasonably priced.
Stayed 1 night in May 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very tired and quite shabby. The room was small and claustrophobic, with no aircon and no opening windows. Also, if you get a room on the southern side, hope you like trains, because they rattle past every 5 mins until midnight and then start again at 5.00am in the morning. On the plus side, the staff are very helpful and friendly and brought two fans to our room as it was extremely hot on a sunny day. Not worth the £250 we paid, but that's what happens when Ed Sheeran is in town.
Stayed 1 night in May 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very disappointed that one lift was out of the service for all our stay so it was very slow getting up and down as were on the 8th floor; breakfast was a disaster and our keycards stopped working several times even though we were only there for one night; room had no ventilation and was extremely hot with two electric fans which just whisked hot air around; bathroom got very steamy and there was no working fan in there; not good value for the price we paid and we would not go back there or recommend to any friends.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location in Cardiff , steps to shopping and dining areas, Cheerful helpfull staff . Had a Good full breakfast option , Enjoyed our stay very much, Thanks
Stayed 10 nights in May 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in citrus hotel fr three days .its comfortable n cosy too n its in the centre of the city having railway station n bus stop close by .but the one thing i didnt like is breakfast as they make the same dish everyday .it ought to have different type of dish instead of the same everyday .hopefully the next time when i get to visit cardiff it be different
Stayed 3 nights in May 2022