The Coal Exchange Hotel

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Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi
Standard Double Room | In-room safe, individually decorated, iron/ironing board, free WiFi
Family Room | In-room safe, individually decorated, iron/ironing board, free WiFi
Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Overview of The Coal Exchange Hotel

The Coal Exchange Hotel

3.5 star property

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

Explore the area

  • Popular LocationMermaid Quay4 min walk
  • Popular LocationTechniquest4 min walk
  • Popular LocationWales Millennium Centre6 min walk
  • AirportBristol (BRS-Bristol Intl.)57 min drive

Choose dates to view prices

About this area


The Coal Exchange Hotel is located in Butetown, a neighbourhood in Cardiff, and is near a train station. Techniquest and Cardiff International Sports Village are local attractions and those in the mood for shopping can visit Mermaid Quay and Capitol Shopping Centre. Barry Island Pleasure Park and Newport Wetlands are also worth visiting.

What's nearby

  • Mermaid Quay - 4 min walk
  • Techniquest - 4 min walk
  • Wales Millennium Centre - 6 min walk
  • The Senedd - 9 min walk
  • Cardiff Motorpoint Arena - 8 min drive

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 31 min drive


  • Quantum Coffee Roasters - 3 min walk
  • Duchess of Delhi - 4 min walk
  • Giovanni's in the Bay - 5 min walk
  • The Dock - 5 min walk
  • Coffee Mania - 5 min walk

About this property

The Coal Exchange Hotel

3.5-star Cardiff hotel in Butetown, near Cardiff Bay
A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff are on-site. Housekeeping is available on request.
The Coal Exchange Hotel offers 55 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.


English, French, Welsh

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 12.50 for adults and GBP 6.95 for children
  • 1 restaurant
  • 1 bar


  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)


  • Romance packages available
  • Smoke-free property

Room amenities


  • Bed sheets


  • Free toiletries
  • Hairdryer
  • Towels


  • 30-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker


  • Individually decorated
  • Iron/ironing board
  • Safe

Similar properties

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Check-in from 3 PM - anytime
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: GBP 12.50 for adults and GBP 6.95 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 140 out of 270 reviews
5 - Excellent 52%
Rating 4 - Good. 81 out of 270 reviews
4 - Good 30%
Rating 3 - Okay. 25 out of 270 reviews
3 - Okay 9%
Rating 2 - Poor. 16 out of 270 reviews
2 - Poor 6%
Rating 1 - Terrible. 8 out of 270 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities



1/5 Terrible

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. This should be out of commission unless renovated. Staff are truly wonderful but location is in bad neighborhood, the rooms are dirty and the building is too old. Not charming at all and doesn't match the pictures online.
Stayed 2 nights in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay, the place was lovely we would definitely go back
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying at this beautiful hotel. The staff was very friendly and welcoming.
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, stylish room decor, clean. Friendly staff. Fantastic building but some areas a bit tired. Location great for the bay, surroundings unloved. Would definitely stay again.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022