Find Family-Friendly Hotels in Hesleden

"The staff made our experience fabulous. Everyone we met was helpful, friendly and accommodating. I am disabled and needed to use a mobility scooter to get around, nothing was too much bother. The first room was difficult to access for me, we informed reception and were seamlessly and quickly moved to another room. The restaurants, expecially Fusion were amazing, the food was some of the best we have had! We celebrated our wedding anniversary and my husbands birthday, we were treated to a special desert and our room was decorated with rose petals, towel art and complimentary chocolates. I had read mixed reviews, however, our experience was first class. Yes some areas need touching up a little, having said that, the staff made our visit amazing. Due to medical conditions I didnt know if I would be able to use the spa facilties, Lilly to the rescue!! She escorted us to a different access point, where I was able to park my scooter much nearer, she checked I was able to access the hydrotherapy pool safely, this small act of kindness had an enormous impact on my wellbeing, she made such a difference, what lovely people they all are. Whatever they did, they did with a smile and genuinely cared. The only suggestion I have for improvement would be to have a sign in the car park asking guests using room facilities for events, to respect others by not drivng around the car park at speed or sit revving engines for over an hour, whist blocking access. We will definitely be returni"

"Staying in the castle was an amazing experience. For those that expect modern facilities, please keep in mind that this is a very old castle that has been retrofitted. I would like a request special recognition to go to Stef and Lorraine, these ladies were warm, welcoming, and just all around wonderful!!! Please recognize them for their warm and generous style! Stef, please keep in touch! We had heard the castle was haunted and our friends traveling with us did experience some ghostly activity, I was jealous :-)"

"Lovely old country hotel, great staff. Only gripe is the queue at the bar and that it closes early but otherwise great service"

"Staff went above and beyond to make certain you had whatever you needed"

"Great location and lovely big room. Awesome location walk easily to all attractions and restaurants "

"First visit found staff very helpful and being disabled nothing was a problem for them.always very pleasant and smiling would definitely stay again"

"Was a great stay and nicely located on the sea."

"Lovely quiet place with accessible routes to Durham. The staff were polite and professional."

"Have stayed here 3 times in the last few years. A wonderfully spacious hotel in every respect. Excellent service from staff, especially the Polish lady at the checkin counter and Lynn at breakfast. Free parking at the football stadium opposite the hotel. I love the walk-in shower. Modern and slick. I love the teak wood furniture in the room. The lightings. The pillows. The strong wifi. Etc. Will stay here again in the near future."