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"Room was lovely, clean and tidy. Very spacious was the suit. Bathroom is dated but was clean. Breakfast was decent and nice views overlooking the quayside and river. View from the room was great could see all the way up and down the Tyne "

"Our room was clean and a good size, the breakfast was good. "

"Charming characterful hotel "

"Room was clean, staff friendly and breakfast was excellent "

"Lovely staff, excellent breakfast, comfortable and spacious room. Could not fault it and Will return."

"Best location for train station"

"The room was not as expected based on the listing. The initial room we was given was suitable and cold. However Jon the manager was incredibly helpful. I must say he is a genuinely lovely guy and clearly cares about his guests and he helped find us a more suitable room with a bath so we could bath our child. For me Jon and the other staff we interacted with were the best thing about the stay and we’re all incredibly friendly. "

"The room we were staying, the decor was tired - not worthy of a 4 star hotel unfortunately. Upon arrival, wardrobe door was hanging off hinges, the wifi receiver box was hanging of the wall - room was also very dark. Pointed out wardrobe door to concierge and they had it fixed the next day, but should have been done before guest arrival - tables in hallway tired and peeling off. The staff was friendly though, especially in the breakfast room. Breakfast had a good choice."

"We all enjoyed the breakfast. We had meals in the evening two nights of our stay and would like to commend the waiter Mike who went above and beyond on his duties, very attentive, polite and courteous. "