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"The room is very small, good for a 1 or 2 nights, not more than that"

"First of all there was construction going on in the lobby. When we got to our rooms on the 8th floor, they were terrible, dust everywhere, hangers left on the bed and the ironing board leaning against the cabinet. Bits of plaster all over the carpet. I immediately asked to speak to the manager who was very apologetic and said she would arrange for our luggage to be moved to new rooms. When we returned from our show, well, what a difference, it was like we were in a different hotel. I understand they are in the middle of renovations and we truly appreciated how quickly everything was handled. The view of Tower Bridge was totally worth the hassle!!!!"

"Laundry service was very good"

"Great stay and lovely staff"

"Room was in poor condition. Beds were incredibly thin and uncomfortable. Walls were thin and could hear all outdoor noise. Washroom was small and smelled poorly."

"Front desk had initial problems but resolved"

"Basement room was very noisy with underground. Air con was broken"

"Déjeuner bon mais répétitif quand on est là une semaine"

"Great welcome from reception. The experience was excellent all round!"