Staircase
Check availability

Reviews of Cairn Hotel

3 out of 5
Cairn Hotel
Ripon Road, Harrogate, England

Reviews

7.8

Good

Rating 10 - Excellent. 289 out of 1004 reviews" "
Rating 8 - Good. 438 out of 1004 reviews" "
Rating 6 - Okay. 167 out of 1004 reviews" "
Rating 4 - Poor. 76 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel. The grand marble entry was spectacular. Meals good.
Stayed 1 night in May 2024

6/10 Okay

Nicola

Travelled with partner
Liked: Cleanliness
Typical old hotel that has seen better days. Very large and spacious, seemed to be fully occupied due to a conference in town and a dance function at the hotel. We had booked room only but noted that breakfast was available on the website. We arrived at 7:50pm. The sign on reception advised that breakfast needed to be booked by 8:00pm. No problem. 10 minutes to spare! Only to be told quite bluntly that breakfast was full!! Raised this with the assistant manager later in the evening who apologised profusely but still no breakfast. We could book room service continental breakfast but this was not what we wanted. The shower was weak but the bathroom was clean and spacious and the beds and pillows were ok. Good location for shopping and eating and drinking, only a 10 minute stroll away. On the plus side, the excuse to have breakfast at Bettys Tea Rooms was taken full advantage of: highly recommended.
Stayed 1 night in May 2024

8/10 Good

Yvonne C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cairn Hotel is architecturally beautiful. The room was a bit tired. I loved the hotel as it is stunning otherwise and would stay again in the future. It was within easy walking distance to the shops, railway station etc.
Stayed 2 nights in May 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night but frendly helpful staff.Nice clean room. Excellent location. Good car parking. Close to town centre.
Stayed 1 night in May 2024

8/10 Good

Angela, Halifax

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a little dated but it was very clean, the bathroom was clean and in good repair apart from a splurging hot tap but I am not gumbling as I had hot water, it could have been much worse. The room was in the top of the building and it was very quiet. I was attending an annual event and I will be booking this hotel again next year.
Stayed 2 nights in May 2024

10/10 Excellent

AnneMarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. It is in need of updating. Bedding and decor mostly. The hotel grounds are lovely. The hotel was really clean. Service was excellent. Satff were very friendly & helpful. Thank you for a lovely experience.
Stayed 1 night in May 2024

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel to explore Harrogate and the local area. The hotel has a big car park and is within a few minutes walk of the bars and restaurants in Harrogate. Betty's tea rooms is less than 10 minutes walk. The rims of spacious and the hotel has great facilities. Highly recommended and we will certainly be visiting again.
Stayed 2 nights in May 2024

6/10 Okay

Josephine

Very noisy in the evening
Stayed 3 nights in May 2024

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wanted a cheap hotel whilst moving my son up from the south. Rooms were clean, bed comfy. The staff were very friendly and helpful. Parking free. Located within minutes of the town centre. Look out for the pictures to the right of reception which shows what it used to look like in victorian times, stunning.
Stayed 1 night in May 2024

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, and on site parking
Stayed 1 night in May 2024

6/10 Okay

Habil

Business traveller
Liked: Cleanliness, staff & service
Good staff very friendly and helpful but the building is old needs updating
Stayed 2 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, loads of good parking friendly helpful staff. Rebooked already
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Staff & service
Loved the parking and the excellnt service from the staff. Thankyou
Stayed 1 night in Apr 2024

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pros of the stay were definitely the parking that was included in the stay and the breakfast which was not as expensive as other contemporary hotels. The hotel is somewhat tired and dated however I believe that this was fairly reflected in the price (when compared to nationwide hotel prices since COVID) so I didn't find this a problem. Overall I would recommend a stay here. There only problem was that the fire alarm was triggered falsely by another guest at 3am. This is not really within the control of the hotel but nevertheless I needed to be up early so this did cause me a problem. I would say that the staff were pretty good, handing out blankets etc.
Stayed 1 night in Apr 2024

8/10 Good

Ann

I was made to feel welcomed on arrival. My single room was very comfortable with big bathroom and had everything I required. Would definitely stay here again as location to Harrogate is excellent.
Stayed 4 nights in Apr 2024

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in Apr 2024

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely 1 night stay, a bit noisy with the howling winds, but nothing that anyone could have done about it..
Stayed 1 night in Apr 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Quiet, easy walk to town and a big car park, I didn’t eat in the hotel as spoons a few minutes away. Hotel not busy even though a bridal fair was on at the conference centre. I would stay there again if the price was good and I needed parking.
Stayed 2 nights in Mar 2024

8/10 Good

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Room was ideal for my needs though the radiators were a little cold. Was only there for one night so forgor to mention it. Breakfast was a very good selection. Hotel was so close to the convention centre which was really handy for me.
Stayed 1 night in Mar 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Margaret

Liked: Cleanliness
Quiet hotel,single room appeared tired and needs updating, I asked for a softer pillow and was given another cheap foam pillow. Staff friendly enough.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely reception area as you walk in. Rooms a little bit dated but I like a bit of character rather than a soulless new white room, and for what we paid everything was spot on. Beds very comfortable - nice pillows and quilt. Huge room and bathroom. Walking distance to all the bars. I wouldn't rush back to Harrogate as there wasn't much to do or see during the day but it was a good night out.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of free parking spaces. Staff were friendly and efficient at check-in. Room clean. Just a 5 minute leisurely stroll into the town centre.
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient and welcoming
Stayed 2 nights in Feb 2024

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great except the temp
The hotel was beautiful inside and out. We got the simplest room for our needs, and it was still fully sufficient. The only thing which bugged me was how warm they'd set the temperature in our room - and how we couldn't make the choice to turn it down. Aside from that, it was brilliant.
Stayed 1 night in Feb 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, room comfort
Weekend break
Friendly staff but the building is showing a lot of wear and tear.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Stayed 2 nights in Feb 2024

4/10 Poor

Jackie

Disliked: Staff & service, amenities, property conditions & facilities
Very dated . TV in room miniscule .
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pretty good 😊
Was actually really good. Nice people and breakfast was good. Great value.
Stayed 2 nights in Feb 2024

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little break
Lovely hotel friendly staff
Stayed 1 night in Feb 2024

6/10 Okay

Kirk

Disliked: Property conditions & facilities, room comfort
Like a fine wine but slightly musty
The Cairn is a bit of an old dame who has passed her best but still has a quirky charm in her creaks and groans of hot water coughing it’s way up Victorian pipe work, sometimes never making it! I actually quite admire the tenacity of the staff having to patch over the fading paintwork and tattered carpets but I must admit of our three night stay, not having either hot water or heating for one day was a bit too much. No apology just more of a shrug. Would I stay here again? Probably not despite the decaying charm you don’t get in a modern,chain hotel,
Stayed 3 nights in Jan 2024

8/10 Good

Benita

Travelled with group
Liked: Cleanliness, staff & service
Lovely hotel,clean and the staff were all very nice.
Stayed 2 nights in Jan 2024

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Big room very good for money would go again
Stayed 1 night in Jan 2024

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine Victorian Hotel. Well presented. Decor in my room was fine, nice size TV as well
Stayed 3 nights in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay, hotel clean and service very good
Stayed 1 night in Jan 2024

8/10 Good

Caroline

Travelled with partner
Overall enjoyed our stay. Cant fault staff. Decent breakfast. Food in bar very good too. Only issue really no opening window in bathroom so condensation running down the walls after a shower took a while even with the fan to go everything in the bathroom covered in condensation.
Stayed 2 nights in Jan 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

david

Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Amenities
Really enjoyed our stay, room 217 was quite small when both of us were getting ready to go out so not sure if it could be called a superior room?
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building had a lot of character. With the high ceilings and open reception area, it was very grand and welcoming. The stairs and hallway were nice and wide and there was a lift available. The room was well set up, with adequate space. Our stay was at the beginning of January. There was a lot of condensation on the windows which meant you couldn't see out of them. The wall between our room and one next to it seemed paper thin. Our neighbours were just talking normally late into the night but the sound reverberated into our room as though they were there with us. This meant we didn't get to sleep till the early hours. The next morning whilst their room was being cleaned, a glance into it revealed that both headboards were against the same wall. Breakfast was great with good options. The staff in the restaurant were very friendly and professional. All in all we had a good stay which could have been better with being able to get to sleep earlier.
Stayed 1 night in Jan 2024

8/10 Good

Mike

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Charlotte

Travelled with family
Disliked: Property conditions & facilities
This hotel would have been absolutely breathtaking in its time. It has some stunning original, Victorian features. However, this hotel requires a large amount of money spending on it. The decor is dated and tired. That being said, there was plenty of parking and the hotel was easily within walking distance of Harrogate town centre. For this reason, I believe that the hotel deserves a 3* rating. It’s such a shame that a hotel which would once have been so grand has been allowed to fall into a state of disrepair. I do hope that the owners find the money to spend on this historic building.
Stayed 1 night in Jan 2024

8/10 Good

Terence

Stayed 1 night in Jan 2024

10/10 Excellent

Malcolm

Stayed 2 nights in Jan 2024

8/10 Good

Stephen

Stayed 1 night in Dec 2023

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
Public rooms ok bedroom tired but clean and warm food not so good would not eat there again
Stayed 3 nights in Dec 2023

8/10 Good

Barrie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Somewhere to sleep
Adequate for the price. Bit dated but maintained well. Didn’t rate the breakfast
Stayed 2 nights in Dec 2023