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"Hotel very basic with small room and compact bathroom. The shower soap had run out which was frustrating. We only stayed as we had an early flight and it was fine for this."

"Hotel a bit tired. But staff were excellent and the restaurant food remarkably good. "

"Second time to stay and all was great, lovely staff."

"We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm. We were surprised to be charged for swimming, £12 pppd, this had always been included previously. We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet... The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely. Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back."

"Clean room, great breakfast"

"Quick easy check in. Friendly staff. Plenty of room in the car park when we arrived mid afternoon on a Saturday. Nice room. Quite small bathroom but adequate. Good location for resort world, NEC and train station. "

"Check in process is too slow especially as already paid"

"Overall presentation of the hotel was outstanding. Food was great both in morning and evening. If you don’t order breakfast online you can get a check in price breakfast for a tenner at the moment when you arrive 👍👍"

"Good"