Thank you for your review. We were very sorry to hear you had problems accessing the building late at night. As I explained to you the door was left accessible when we closed, the same as it was the previous 2 nights you stayed. We had no other complaints about access on the night in question when a few guests were out late. I can assure you the duvets were clean and fresh, we use a professional outside laundry company. The showers are all new units (6 months), there is no problem with the temperature of any of the showers. On checking, your remote control only needed batteries which could have been obtained from us downstairs upon request.

Thank you for your review. As you stated our rooms are clean, we supply tea and coffee making facilities in the room and toiletries. It clearly states on every booking site we are on, including Hotels.com which you booked through, that the breakfast is CONTINENTAL, please read the site before you book then moan what a great disappointment it was on review sites. You also had the option of booking room only, enabling you to go to one of the numerous cafe's in the town, you chose to book CONTINENTAL breakfast. The bar is stocked with what we sell on a regular basis in a small town. Enjoy you stay elsewhere next time, but please actually read the information before you book to avoid a great disappointment.

Thank you for you review. We have had no complaints about the bed in your room before, in fact a few guests have remarked how comfortable it is. Unfortunately we can't do anything about the thickness of the walls.

How exactly is greeting you at the door, checking you in, giving you your key and showing you to your room within a few minutes being unprepared for you? We do not advertise on any booking site that we operate the restaurant, as explained to you we do not have a chef at the moment so don't do evening meals. Why exactly would you expect evening meals, you booked on a B&B basis and your received B&B. The double room you had was on the third floor facing the street. Haltwhistle is a small town, not a major city, the street is hardly noisy on a weeknight apart from the expected traffic which is minimal. I suggest next time you book a B&B in a quiet rural village with no noise. Be content with this.

Thank you for your review. As you didn't mention any of these issues during your stay or on check-out, but chose to post them on a public forum, I am forced to respond to you on the same public forum. We are a B&B, a B&B that offers a continental breakfast, where is it written in stone we have to provide a Full English. It is clearly stated on E-Bookers that the breakfast is continental, therefore your point about misleading you and not telling you until you book is simply wrong. If you wanted a Full English, you were very welcome to book elsewhere, or mention it to me on check in as we do offer a cheaper room only option enabling you to use the numerous cafe's in Haltwhistle for a Full English. All I can say to your point about the hotel smelling musty is that I pride myself on the cleanliness of the rooms and common areas which are cleaned every day and windows opened to let fresh air circulate. My guests comments on leaving and other reviews state the hotel is fresh and clean. I think because you didn't get a full breakfast this has influenced your spiteful review. We represent very good value for money in a tourist area and you will find us competitively priced with the other properties in Haltwhistle. Once again thank you for your review, but maybe next time you have issues with a hotel you will at least speak to the owner/manager direct so they may address these issues.