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Reviews of Hotel Crystal Engelberg

3 out of 5
Hotel Crystal Engelberg
Dorfstrasse 45, Engelberg, Zentralschweiz

Reviews

9.4

Exceptional

Rating 10 - Excellent. 49 out of 80 reviews" "
Rating 8 - Good. 31 out of 80 reviews" "
Rating 6 - Okay. 0 out of 80 reviews" "
Rating 4 - Poor. 0 out of 80 reviews" "
Rating 2 - Terrible. 0 out of 80 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very hot even though the heating was not on , making it difficult to sleep.
Stayed 2 nights in Oct 2023

8/10 Good

Chayanika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

LO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect here. I love it.
Stayed 1 night in Apr 2023

10/10 Excellent

scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was looking for a hotel right in the centre of Engelberg, easy train access and near enough to the Titlis side for skiing; found all of this in the hotel. I would certain stay here again in the future.
Stayed 3 nights in Mar 2023
Response from Sandra on 13 Mar 2023
Thank you Scott. We are very happy that you have enjoyed your stay with us. Hope you had a god travel home. Your Crystal Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location near the train station. Friendly, efficient, accommodating staff. Very clean and comfortable. I believe we even had the same room as last year. Breakfast is very good. Engelberg is perfect for summer hiking and for relaxation. We will book this hotel again if we are able to come to Switzerland again in 2023.
Stayed 1 night in Sep 2022
Response from Sandra on 9 Sept 2022
Thank you very much for your lovely feedback. Happy to hear that you enjoyed your stay with us...Hope to welcome you soon again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, very basic
Bare-bones room but seemingly recently remodeled and THE CLEANEST hotel we've stayed in in years. Great central location within walking distance of everything in the small town. Our room faced the street and it was a bit loud with cars, buses and people going by. (Had to keep the window open because there was no air conditioning.) Good breakfast, friendly staff, large sauna area upstairs.
Stayed 2 nights in May 2022
Response from Sandra on 13 May 2022
Thank you very much for your lovely comment. Hope we can welcome you soon again. Your Crystal Team

10/10 Excellent

Tyron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Central location and friendly and helpful staff
Stayed 1 night in May 2022
Response from Sandra on 13 May 2022
Thank you very much. We are very happy that you enjoyed your stay with us. Your Crystal Team

8/10 Good

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities
Two day skiing in Engelberg
Nice clean hotel, short walk from train station. Nice breakfast. Sauna open in afternoon only. Bed was very hard; next time I will ask for a softer one.
Stayed 2 nights in Jan 2022
Response from Sandra on 18 Jan 2022
Hi Erik Dear Erik Thank you for the great feedback. Yes we have soft mattress there.I have already noted it in your file for next time. :-) Best regards from Engelberg and a good 2022 Your Crystal Team

10/10 Excellent

Ilze

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Engelberg
Very friendly stuff, perfectly explained about the things to do in Engelberg, recommended best snowboard places, also where to go to solve the problems with ski passes... whatever you ask, the ladies in registration could give you an answers... really appreciate their help... Excellent breakfast, nice restaurant... Also very happy that I could check-in a bit earlier and after check-out left the luggage in safe place to enjoy the mountains little bit more. 2 min walk from train station, all buses very close. Room was better then in pictures, very clean and friendly stuff. Enjoyed 4 wonderful days with my nephew in this small family hotel.
Stayed 3 nights in Dec 2021
Response from Sandra on 29 Dec 2021
Thank you very much for your lovely feedback. Hope to see you ones again at Engelberg and at the Crystal. We wish you a super start into the new year. All the best Your Cystal Staff

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location, right next to the railway station. Easy check in and out, friendly staff and a very safe town.
Stayed 3 nights in Sep 2021
Response from Sandra on 24 Sept 2021
Thank you very much Paul. Hope to welcome you soon again. Your Crystal Staff

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent professional and friendly staff. Especially good procedures in place to protect guests and staff with regards to covid. Very clean and comfortable.
Stayed 2 nights in Sep 2021
Response from Sandra and the Crystal Staff on 8 Sept 2021
Dear William Thank you so much for your lovely comment. Lovely to have you as guest with us. All the best and maby we can welcome you an other time again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
IT weaS GREAT
Stayed 1 night in Aug 2021
Response from Sandra on 30 Aug 2021
Thanks for lovely feedback. Hope we can welcome you soon again. Your Crystal Staff

10/10 Excellent

Kongkaew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel great service Heart of Engelburg Train station 2 mins walk and nearby gondola to Titlis. Friendly staff
Stayed 1 night in Aug 2021
Response from Sandra on 30 Aug 2021
Dear Kongkaew Many thanks for your nice feedback. Happy to had you with us. Hope soon again. Best regards Your Crystal Staff

10/10 Excellent

K W Lennard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Excellent location, a stroll from the train station. Since it was low season, they were nice enough to allow us a very late checkout after a day of skiing...so we were fresh after a shower at the end of the day, all ready to take the train out of Engelberg.
Stayed 3 nights in Jan 2020
Response from Sandra on 30 Jan 2020
Hi, I hope you had a good travel back home and we are happy that you have enjoyed your stay. Hope we can welcome you again. Your Crystal Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great restaurant. Limited parking.
Stayed 3 nights in Sep 2019
Response from Sandra on 12 Sept 2019
thank you very much for the lovely feed back....

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely place to stay.
Stayed 2 nights in Aug 2019
Response from Sandra on 27 Aug 2019
Thank you very much for your lovely comment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Sandra on 20 May 2019
Thank you and hope to welcome you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Slept like a baby. Staff was very friendly and the food in the restaurant was great!
Stayed 4 nights in Jan 2019
Response from Sandra on 25 Feb 2019
Thank you very much for your feedback. Hope to welcome you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located in Engelberg, close to the train station and ski areas
Stayed 2 nights in Jan 2019
Response from Sandra on 30 Jan 2019
thanks for your feedback and your stay at the Crystal. We are very much looking forward to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at a very nice location. Easy walk to both downtown and skiing. Staff is very friendly and accommodating.
Stayed 1 night in Jan 2019
Response from Sandra on 7 Jan 2019
Thank you very much. Hope we can welcome you again at Engelberg and at the Crystal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Kathrin on 26 Oct 2018
Danke für Ihre Bewertung

10/10 Excellent

Gili, Tel Aviv. IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. very friendly atmosphere.
The owner was very friendly and made it feel like we are the only guest in the hotel. Location is great. Parking is available and rooms are clean and very comfortable. The new mini-spa includes sauna and steam room - excellent after a day of ski.
Stayed 3 nights in Apr 2018
Response from Sandra on 30 Apr 2018
Dear Guest, many thanks for your friendly comment. We are much looking forward to welcoming you again at the Crystal and at Engelberg

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Sandra on 29 Feb 2024
Thank you very much for your super feedback. Hope to welcome you soon again

10/10 Excellent

Mirco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine tolle Unterkunft mit Mitarbeitern die Ihren Beruf mit Herzblut ausüben. Absolut ein Aufenthalt wert, wir werden Euch das nächste Mal gerne wieder berücksichtigen
Stayed 1 night in Jan 2024
Response from Sandra on 22 Jan 2024
Vielen lieben Dank für die tolle Rückmeldung. Freuen uns sehr. Hoffentlich bis bald wieder einmalIhr Crystal Team

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sandra on 22 Jan 2024
Vielen lieben Dank für Ihr FeedbackGrüsse aus EngelbergIhr Crystal Team

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff en very well hotel, we Will come back
Stayed 4 nights in Jul 2023

8/10 Good

Sukun

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Zimmer
Die Matratzen in unserem Zimmer waren durchgelegen und hart. Leider im Hotel keine Klimaanlage bzw. noch nicht mal ein Ventilator im Zimmer vorhanden.
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr, sehr freundlicher Empfang. So etwas habe ich schon lange nicht mehr erlebt. Richtige und echte Gastfreundlichkeit!
Stayed 2 nights in Mar 2023
Response from Sandra on 13 Mar 2023
Vielen lieben Dank Thomas. Wir freuen uns sehr über das liebe Feedback. Es freut uns sehr dass ihr euch wohl gefühlt habt. Hoffentlich bis bald wieder. Dein Crystal Team

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Sandra on 13 Mar 2023
Danke Christian für die Rückmeldung. Bis bald wieder in EngelbergEuer Crystal Team

10/10 Excellent

Hans Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with very friendly hosts.
Stayed 3 nights in Jan 2023
Response from Sandra on 13 Mar 2023
Thank you very much and I hope we can welcome you soon again. Happy that you have enjoyed your stay. Crystal Team

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Sandra on 9 Sept 2022
Thank you very much Robert. Hope to welcome you soon again

10/10 Excellent

CHRISTIAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentrale Lage; trotz Nähe zum Bahnhof angenehm ruhig; sehr freundliches Personal
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Sandra on 4 Mar 2022
Vielen lieben Dank für die positive Rückmeldung. Freuen uns sehr. Ihr Crystal Team

8/10 Good

Marius

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2022
Response from Sandra on 17 Feb 2022
Thank you Marius. Hope we can welcome you soon again Your Crystal Team

10/10 Excellent

Fredrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett bra boende mitt i byn med närhet till stationen. Mycket trevlig personal och bra frukost.
Stayed 5 nights in Jan 2022
Response from Sandra on 11 Jan 2022
Tack så mycket för din vänliga feedback

10/10 Excellent

Helene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hospitality
Fantastic small family run hotel, with great location in the middle of Engelberg, with fantastic service and hospitality - plus great chefs!
Stayed 4 nights in Dec 2021
Response from Sandra on 11 Jan 2022
Dear Helene Thank you so much for your lovely Feedback. Hope we can welcome you again at Engelberg and at the Cystal Your Crystal Team

8/10 Good

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feines Frühstückbuffet. Alle Belange wurde freundlich und rasch erledigt. Freundliches Personal. Herzlichkeit.
Stayed 2 nights in Dec 2021
Response from Sandra on 30 Dec 2021
Vielen lieben Dank für die tolle Rückmeldung. Wir würden uns sehr freuen Sie bald wieder einmal bei uns und in Engelberg begrüssen zu dürfen und wünschen Ihnen einen guten Start ins neue Jahr

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Sandra on 29 Dec 2021
Thank you very much, Christina

10/10 Excellent

Evelyne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Hotel mit sehr freundlichem Service und für Kinder hat es ein schönes Spielzimmer. Alles war sehr sauber und aufgeräumt. Morgenessen sehr fein. Sauna gut.
Stayed 1 night in Dec 2021
Response from Team Crystal on 11 Dec 2021
Hallo Evelyne, vielen Dank für die positive Bewertung. Wir haben uns sehr gefreut, euch bei uns "Verwöhnen" zu dürfen. Wir hoffen, auf Bald...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entschleunigung
Sehr freundliches Personal. Sehr sauberes Zimmer.
Stayed 4 nights in Nov 2021
Response from Team Crystal on 11 Dec 2021
Hallo, vielen Dank für deine tolle Bewertung. Wir freuen uns auf ein Wiedersehen...

10/10 Excellent

EUNHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Sandra on 17 Nov 2021
Vielen lieben Dank für die tolle Bewertung Ihr Crystal Team

8/10 Good

Erich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr angenehme Atmosphäre
Stayed 2 nights in Oct 2021
Response from Sandra on 2 Nov 2021
Vielen lieben Dank lieber Erich für die nette Rückmeldung. Wir würden uns sehr freuen sie bald wieder einmal bei uns begrüssen zu dürfen. Ihr Cystal Team

8/10 Good

Nelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Sandra on 28 Oct 2021
Vielen lieben Dank für Ihre Bewertung

10/10 Excellent

Mottier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Sandra on 28 Oct 2021
Danke viel mal für die liebe Bewertung. Liebe Grüsse aus Engelberg Ihr Crystal Team

8/10 Good

Mathias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
2 Nächte-Aufenthalt
Frühstück überzeugte mich nicht restlos! Corona bedingt vielleicht! Sonst gab es - ausser einem zu weichen Bett - nichts auszusetzen! Preis Leistung sehr gut!
Stayed 2 nights in Oct 2021
Response from Sandra on 28 Oct 2021
Guten Morgen Mathias Vielen lieben Dank für Ihre Rückmeldung. Wir haben uns gefreut sie als Gast bei uns begrüssen zu dürfen und freuen uns auf ein Wiedersehen

10/10 Excellent

Antônio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
localização
o hotel é muito bem localizado e confortável.
Stayed 2 nights in Sep 2021
Response from Sandra on 24 Sept 2021
Thank you very much for your lovely comment :-) Your Crystal Staff

10/10 Excellent

Rolf

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir kommen wieder
Tolle Gastgeberinnen, Frühstück war super und erst noch eine Stunde vor Öffnungszeit. Besten Dank
Stayed 1 night in Sep 2021
Response from Team Crystal on 16 Sept 2021
Hallo Rolf, danke für das tolle Feddback. Wir freuen uns schon darauf, euch weider bei uns begrüssen zu dürfen. Liebe Grüsse aus dem sonnigen Engleberg