Search East Pennard Cottages

"The staff were friendly and helpful, and the room was lovely, clean and spacious. The spa area and pool facilities were amazing! Lots of choice on the heat rooms, the pools were nice and hot and everything was clean. "

"Great location - close to center"

"Was a beautiful place to spend the night large comfy room. Every amenity you want comfy bed. What more could you ask for?. The staff were very friendly and when asked to give help on how to tour the city and what to go look at they gave an expert at the planned little route that they're drawing them out for us."

"Beautiful hotel. Lovely breakfast. Restaurant staff were fabulous. Reception staff seemed a little bit hassled & were generally a tad abrupt with guests on check out. Concierge very helpful. £40 parking is quite steep bearing in mind it isn’t particularly secure. The spa is lovely, but hotel guests are limited on when they can use it without paying £70 a head extra - this wasn’t clear prior to arrival. Times are 7-9pm & 8-10am. We had a dinner reservation in town at 7.30pm & needed to leave early for commitments at home. This meant we had a very limited time to enjoy one of the draws of the hotel. Gym is open 24 hours and is well equipped. Treadmills - one was out of order & the second of three was running slowly when we tried to use it. Overall a great stay, but I would expect that for the price paid and the rating of the hotel. The niggles wouldn’t put me off staying again, but they might make me look elsewhere first. "

"travel a lot for work and stay in hotels two to three nights a week. I’ve stayed in many hotels, from three-star to five-star. The main reasons I return to a hotel are cleanliness, good service, and friendly staff. Unfortunately, my experience at this hotel was disappointing. When I arrived, the front desk staff member did not look professional. His appearance was untidy, with his shirt sleeves rolled up showing his tattoo and his nails were dirty. Which made the hotel feel more like a rough bar than a welcoming place to stay. The check-in was not friendly. He did not say “welcome” or “good afternoon.” He just asked for my last name. When I asked about parking, he told me it was expensive and suggested I park somewhere cheaper five minutes away. I felt this was not helpful and came across the wrong way. I also asked about food. When he mentioned pizza, which I don’t like. I then asked about a restaurant nearby, and he said it was very good but expensive. I felt there was too much focus on price, which made me uncomfortable. As a guest arriving in business attire, I expected a more professional and welcoming service. Instead, I felt judged and slightly insulted. I hope this feedback helps improve the service in the future."

"Staff were good , great location"

"Good value."

"I had a very enjoyable one night stay at the Z hotel in Bath Spa.Sn excellent hotel with modern rooms and reception The staff were so helpful and friendly. Right in the centre of Bath Spa in an excellent location. I thoroughly recommend this hotel.! D.Richardson....Oxford"

"Modern and clean hotel. Good pool facilities. Functional and well-placed for Bath"