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Durham Hotel Guide - Accor Business Hotels in Durham, England

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Mercure Darlington Kings Hotel - Darlington Hotels
Rating: 4.0 Stars
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Mercure Darlington Kings Hotel

9-12 Priestgate, Darlington - Map
"very good, central location"
Because of town centre roadworks, finding the carpark marked out on a road plan by the receptionist was extremely difficult and frustrating. The hotel's carpark was full. In the end, after driving round and round the one-way system, we found a long-stay carpark some 7 minutes' walk from the hotel. Our room was fine, nice and clean; comfortable. The really disappointing thing was the breakfast service. We went into the restaurant at 10.15. There were no fruit juice glasses, so I asked for two. The waiter said he would fetch some, but with no apology, and no enthusiasm. There were no mushrooms, nor were there any slices of bread. We didn't bother asking for mushrooms, but asking for bread felt like I was asking for the moon. Repeatedly, we felt we were being nuisances. Why don't the breakfast staff keep an eye on what needs topping up? There didn't seem to be any leadership, someone should have been responsible for members of waiting staff being willing to serve the guests. We watched other guests arriving for breakfast after us having even worse experiences, such as asking for things which should have been readily available, and being told they'd be brought in, but the items would not arrive. I've never seen such a glum breakfast room! You really need to get to grips with this!
Traveller from Manchester
Located in the heart of Darlington, this hotel is within a 10-minute walk of St Cuthbert Church and Darlington Civic Theatre …More

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