Ratings based on 51 Verified Reviews

3.6 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4out of 5
for Everyone
by A verified traveller from Wokingham

The Saltern Harbourside Hotel. Late Dec' 2016.

Posted 05-Jan-2017
Pros: The room was comfortable as was the bed. The room was clean and tidy.
Cons: The TV is too small.
Location: No pubs in walking distance. However the Bar was well stocked
The Hotel staff were very accommodating but the Hotel would benefit with a face-lift, some replacement carpets and redecorating for the summer. The management need to be aware of the inaccuracies of their menu. For example, the Cheff was unable to cook Rustic Chips, so he dished up two versions of frozen Chips (skinny & Chunky). The Rump Steak states "Rustic Chips" twice in the same menu. The Full English Breakfast menu states Fordingbridge Eggs, apparently, only one egg ever gets served. It would be "best practice" that the waiting staff have prior knowledge these shortcomings in order that they can manage client expectations.
1out of 5
by A verified traveller

Hotel from hell

Posted 23-Oct-2016 on Ebookers
Location: Sandbanks has one of the highest retail land values in the world. This hotel should be condemned. But, the boats are nice to look at.
The room was unclean. The bathroom door did not open fully as it stuck against the floor. This meant to use, one had to squeeze between the door jam and the door. A rusty nail was found on the bathroom floor, after it had been trodden on with a bare foot. The shower could not be used due to the intense smell and existence of mould. Due to us leaving early we were told a continental breakfast would be prepared that we could take away. The poor night porter knew nothing of this in the morning. He did his best. Having paid a lot of money to stay here, including the heavy e- bookers fee, I feel we should have our money returned. I could go on but my time is worth more.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Sep-2016 on Hotels
4out of 5
by Wendy from Hookwood, Surrey

Very Nice Hotel with good Restaraunt

Posted 02-Aug-2016 on Hotels
Nice Hotel, much better than the other write ups portray. Lovely room overlooking the harbour, food in restaurant was excellent. Very young staff at breakfast who I though coped very well with the busy service. Not much to do within walking distance so car required. Overall a very pleasant stay.
4out of 5
by JULIE from Suffolk

Our night in Poole Harbour Hotel

Posted 31-May-2016 on Hotels
Unfortunately our room was right a noisy machine that was running all night. The room overlooke some sort of balcony which had wires all over it!! Thank goodness we were there for only one night and we arrived late. I thought I would sleep but sadly I didn't. I had two flat pads masquerading as pillow and a extremely cheap rubbishy mattress!! On the plus side the bathroom was clean and pleasant although basic with lashings of hot water. The soak helped eliminate all my aches and pains from the bed. Lovely surprise at breakfast that was definitely 5*. Freshly cut and prepared fruit, juices, yoghurts available and a varied breakfast menu which was cooked brilliantly. The first time I have had decent cooked mushrooms for ages!! Chatted to other visitors who has brilliant rooms with views also the dining room had lovely harbour views.
3out of 5
by John

This traveller left a rating score only Posted 30-Apr-2016 on Hotels
4out of 5
for Everyone
by A verified traveller from Somerset

Loo with a view

Posted 13-Sep-2015
Pros: The views, and staff.
Cons: Bathroom could do with being updated.
Nice hotel tucked away down a quite side street. Over looking marina, and Poole harbour. Helpful, and polite staff. Clean, and tidy room. With a great view across the harbour. (Even from the bathroom). I would recommend the Full English breakfast.
4out of 5
for Everyone
by A verified traveller from Yorkshire UK

Posted 10-Jul-2015
Pros: Location, staff
Location: We were visiting family in Poole.
We had a lovely 2 night stay at The Salterns. Staff polite and friendly. Lovely location and would certainly stay there again.
4out of 5
by Frederick from Bude

Harbour side stay

Posted 19-May-2015 on Hotels
Only stayed one night . Adequate for the one night and nice location. Room was a little tired. Great breakfast. .
3out of 5
by A verified traveller from Wales

great view but that's about it

Posted 11-May-2015
Pros: The location was great with stunning views across the harbour to Brownsie island and over the boats docked in the mornings, a lovely patio and garden
Location: not far from the beach or the town just a short drive
The reception was manned by a sweet young lady who inform us even though we had paid before we arrived we still had to give our card over so that they could guarantee payment and to see the man on the next day about it! We were given the room key and told were it was in the hotel. No one offered to carry our bags even though there was staff standing around. I had seen a poster advertising the evenings events and enquired if we would be far enough away from the music to which I was informed yes. This was not the case as we found out later when we returned to the hotel after visiting friends we were clearly able to here the mashing of the music masters selection for the party goers entertainment every times someone opened the door to leave or join the party. Other floors of the hotel had an additional door to go though that would have muffled the sound but not for our rooms floor that were round a corner on the corridor just off the stairs well. Which was convenient for the cleaners who in the morning left all their cleaning equipment vacuums cleaners black bag with rubbish extra outside our room. So nice . Our room was on the first floor overlooking the car park and boat yard. With the gentle hum of the cooling system on the roof next to us. The room was clean we knew this because they left the bottle of “Flash Bathroom Spray” on the side in the bathroom. The curtains had been laundered recently you could tell this as the creases hadn’t fallen out or been ironed as they were