Ratings based on 285 Verified Reviews

3.7 out of 5
77% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from b

Great stay

Posted 14-Feb-2017
Stayed here twice now, the first time not so great as was cold no heating on during November had a thin duvet which made it worse! Second time around much better nice warm comfortable beds heating on in February.. fresh clean rooms.. bathroom was immaculate, must have be refurbishing as spa was repainted much better! Pools was lovely and warm as last time was freezing! Staff was lovely really friendly!! New owner has took over so we heard so there doing a great job! Overall lovely stay would recommend and stay again myself.. only downfall was breakfast that needs a little work.. toast wasn't even toasted, coffee wasn't great.. fry up was ok but not the best.
5out of 5
Recommended
for Everyone
by A verified traveller

Birthday present for my wife.

Posted 15-Dec-2016
Pros: The staff were all very friendly and eager to help. The food we had was very good.
Cons: There is always room for improvement but it would be very picky to single anything out.
Location: We found the location ideal, close to the sea front and flat walk to the town. Leisure centre virtually next door.
Stayed in the Grosvenor some years ago and I must say that there has been an excellent transformation, the improvements have been done to a high standard.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Dec-2016
Very nice hotel close to the beach & the shops we could just leave the car in the car park.
4out of 5
Recommended
for Everyone
by A verified traveller from Dorset

great view from room of the sea

Posted 12-Dec-2016
Pros: Close to the sea with panoramic views and easy access to sea front
Cons: Keep updating decor inside rooms
Greeting on arrival by receptionist very warm plus helpful and easy check in, explained all facilities available for our use during our stay. Would stay again the hotel has been refurbished since our last stay and continues to be the case. Thanks for a very pleasant and warm welcome.
4out of 5
Recommended
for Everyone
by A verified traveller from australia

Big rooms, comfortable stay, convenient location!

Posted 20-Nov-2016 on Wotif
Stayed at this hotel for 3 nights whilst in torquay for a conference at the riviera conference centre. Very quick walk to the conference centre and to the ocean. Despite a somewhat grim initial appearance at the entrance, the room was large and very beautiful and comfortable (and i had a gorgeous ocean view- although i think i was lucky as my friends staying there had no ocean view). The room was much nicer than initially expected from the appearance of the front entrance. Staff were lovely and very helpful! Gym was not very well equipped, but ok to do some exercise. Overall i really enjoyed my stay here and it was quite homely!
3out of 5
Recommended
for Everyone
by A verified traveller

Hotel close to the seafront

Posted 14-Nov-2016
Pros: The hotel position to the seafront is the reason we booked it.Very good.
Cons: Noise from other rooms people having televisions on much to loud. New mattresses in the bedrooms would be a godsend.
Location: Walking is easy all flat.Good views close to town.
We had room 39 a lot of noise from the road late into the night.The bed was very uncomfortable. My wife and I had dinner in the hotel the first night which was very good.It's a pity the breakfast was not up to the same standard.The food seem to be swimming in fat.Such a pity.
4out of 5
Recommended
for Everyone
by A verified traveller

Central hotel, breakfast included.

Posted 11-Nov-2016 on Ebookers
Pros: Our room was lovely with a huge bathroom, we stayed in November and enjoyed the indoor heated pool and jacuzzi close to Torquay and short walk from The Princess Theatre 🎭. Breakfast was included in the price.
Cons: The indoor pool area could do with being redecorated but was clean. The wknd we stayed they ran out of orange juice at breakfast and the plates for the buffet full breakfast were stone cold.They we're having upgrading work done so will probably go back due to the location and the staff on reception we're very welcoming and helpful.
Location: Close to Torquay beach and harbour, short walk to Princess Theatre, good spot to tour Torbay area.
5out of 5
by A verified traveller

Nice hotel and great staff.

Posted 07-Nov-2016 on Hotels
We went away as a family for a short break, on arrival the staff at reception greeted us and gave the two boys some buckets and spades for the beach and then told us all about the facilities in the hotel, nice hotel and great staff.
4out of 5
by A verified traveller

Good option close to the promenade

Posted 04-Nov-2016 on Hotels
The hotel is well located near to the promenade and town centre. The property is old and the floor creak a little but everything was clean and the staff friendly.
4out of 5
by A verified traveller

Well located hotel great size rooms & facilities.

Posted 02-Nov-2016 on Hotels
We had a lovely stay, the staff were friendly, helpful and very polite.