Ratings based on 303 Verified Reviews

3.8 out of 5
77% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveller

Very nice stay, thank you

Posted 19-Jul-2017
Pros: Michelin star chef and the waiter staff
Cons: The mattress on the single bed in our room needed replacing - lumpy
Location: Close to the sea
I stayed with my father and son. Staff were friendly and helpful. The evening meal was excellent. The facilities were great and the location was very good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location near the beach

Posted 09-Jul-2017
We had a great time there, hotel is just walking distance from beach. Staff was v helpful. Breakfast was great with so many options to choose from especially vegetarian options.
4 out of 5
Recommended
for Everyone
by A verified traveller from plymouth

Lovely big room for our family

Posted 04-Jul-2017
We had a lovely stay at this hotel. The staff were very efficient especially the life guard. The sun was out so we were able to use the outdoor pool. Could even order drinks to be delivered to the pool. Our two bed room was lovely and spacious and clean. Would definitely stay again.
4 out of 5
by A verified traveller from Stroud

Great staff,good food but rooms need refreshing.

Posted 15-May-2017
Pros: Friendly and helpful staff
Cons: Room facilities and comfort
Location: Very handy for Riviera centre
Made very welcome on arrival. Staff all very friendly. Initial room small with standard UK double bed and uncomfortable mattress. No problem at all when asked if room change possible and new room more spacious with king bed and better mattresses. Still a couple of minor problems; bathroom extractor fan didn't work and drawer front unglued. Breakfasts excellent but didn't eat in otherwise as prior arrangements. Found out afterwards would have been cheaper if I'd booked direct. Shame on you Expedia!
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Pleasant hotel conveniently placed

Posted 27-Apr-2017
Pros: Good sized rooms; conveniently placed; excellent breakfast and polite staff.
Cons: Make lunch and dinner menus more child friendly with properly balanced meals
Location: Beautiful park behind hotel with good swimming centre for kids, also a cafe, pitch-n-put and fun putting course. Beach nearby. Easy walk to harbour.
Well positioned within easy walking distance of train station and centre/harbour. Clean and large rooms if decor a little tired. Staff exceptionally polite. Very good breakfast cooked to order and served at table. Dinner menu is refined with a small selection of Michelin 2 star dishes. Good for occasional dinner, however the menu does not change from day to day so if staying full board I guess it would become repetitious. Not really suitable for children either, they do offer a possible alternative for children but spaghetti with just a tomato sauce as offered to us is not a balanced meal there being no protien and basically no vegetables.
4 out of 5
Recommended
for Families
by A verified traveller from Upstate NY

Stately hotel, fine location, one major quirk

Posted 21-Apr-2017
Pros: The rooms are recently renovated. Location is ideal. It is a fine, stately hotel.
Cons: Arrival logistics (parking, valet service) needs some new thinking.
Location: Location is one block from the principal beach front of Torquay. Many restaurants within walking distance.
Stayed one night, and everything was fine -- apart from the quirky physical set-up for arrival by car. There is a cramped parking lot at the main entrance, with all the spaces labeled "reserved for Mr. ____" (hotel managers? long-term guests?) So, what do they expect arriving guests to do? It turned out that valet service could be arranged, and the front desk staff were friendly and scurried to help. My suggestion is that they reserve at least a couple of spaces for arriving guests and make the arrangements (valet or self-parking) more apparent via signs. On positive notes, our room was recently renovated, large, and everything worked well. The restaurant was very pleasant for breakfast and the food was good. The location is one block from the beach -- easy walking. The indoor pool is small and feels dated, but the other public areas have been nicely renovated and the property around the hotel is pleasant.
5 out of 5
by A verified traveller

Posted 18-Apr-2017 on Hotels
Booked a four night stay over the Easter weekend for a family break and this was the first time we had stayed at this hotel for a visit to Torquay. From the moment we arrived to departure all the staff were fantastic and couldn't do enough to make it a pleasurable experience. The offering at breakfast was superb with plenty to choose from. An Easter Egg hunt was arranged for the Sunday in the gardens which was a lovely touch for the children. The rooms were spotless and serviced every day. Would highly recommend this hotel to anyone travelling to the area.
3 out of 5
by A verified traveller from W

Not for children

Posted 16-Apr-2017
We pulled into an empty parking bay to be met by a howl of horror from the new "Porter" telling us to move, but there was s car blocking entry to the only other empty bay - his! He then moved his car to allow us to park, thereby blocking other cars in. On departure I told him I do not think he should have his car in the front parking area, but he stated it was inconvenient for him to park at the rear of the hotel. The food option for our children age 10 & 8 at dinner was sausage or chicken and chips for £7. The adult menu is too avant-garde for the venue. The previous menu was much better and the food excellent. They added £38 worth of drinks incorrectly to our bill! There was insufficient seating at breakfast as the restaurant has been reduced in size and they were unprepared for the guests, with no-one clearing tables. We 4 had to cram round a table for 2. We have cancelled our future bookings.
5 out of 5
by A verified traveller

Great hotel, exceptional customer service

Posted 13-Apr-2017 on Hotels
A well positioned hotel very near the beach and gardens with great food and exceptional customer service. All of the staff were incredible, in fact I would go so far as to say it's the best overall customer service I've ever experienced in any hotel. The room was spacious, though a little dated but the kids loved the pool and the dinner was great. The breakfast was good and it was very good value for money (we went with the dinner and breakfast included). However the real pleasure was in the customer service. Well done Grosvenor Hotel! A great stay all round!
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol UK

Excellent hotel superb service

Posted 10-Apr-2017
Excellent hotel superb service great food couldn't want for more