Ratings based on 290 Verified Reviews

3.7 out of 5
77% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from b

Great stay

Posted 14-Feb-2017
Stayed here twice now, the first time not so great as was cold no heating on during November had a thin duvet which made it worse! Second time around much better nice warm comfortable beds heating on in February.. fresh clean rooms.. bathroom was immaculate, must have be refurbishing as spa was repainted much better! Pools was lovely and warm as last time was freezing! Staff was lovely really friendly!! New owner has took over so we heard so there doing a great job! Overall lovely stay would recommend and stay again myself.. only downfall was breakfast that needs a little work.. toast wasn't even toasted, coffee wasn't great.. fry up was ok but not the best.
5out of 5
Recommended
for Everyone
by A verified traveller

Birthday present for my wife.

Posted 15-Dec-2016
Pros: The staff were all very friendly and eager to help. The food we had was very good.
Cons: There is always room for improvement but it would be very picky to single anything out.
Location: We found the location ideal, close to the sea front and flat walk to the town. Leisure centre virtually next door.
Stayed in the Grosvenor some years ago and I must say that there has been an excellent transformation, the improvements have been done to a high standard.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Dec-2016
Very nice hotel close to the beach & the shops we could just leave the car in the car park.
5out of 5
by A verified traveller

Posted 13-Dec-2016 on Hotels
A very pleasant short break. Staff were very helpful at all times
4out of 5
Recommended
for Everyone
by A verified traveller from Dorset

great view from room of the sea

Posted 12-Dec-2016
Pros: Close to the sea with panoramic views and easy access to sea front
Cons: Keep updating decor inside rooms
Greeting on arrival by receptionist very warm plus helpful and easy check in, explained all facilities available for our use during our stay. Would stay again the hotel has been refurbished since our last stay and continues to be the case. Thanks for a very pleasant and warm welcome.
5out of 5
by A verified traveller

Perfect Hotel in every way.

Posted 10-Dec-2016 on Hotels
Wonderful greeting at reception on arrival - our room was 1st class - the food at breakfast was amazing with a huge choice. Dinner was also great, plenty of choice and perfectly cooked and presented .Our room was very clean, bed linen crisp and white. Every member of staff were so polite and friendly - always a smile whether you needed anything or not. Will definitely stay at the Grosvenor again.
5out of 5
by A verified traveller

First class service.

Posted 10-Dec-2016 on Hotels
Very helpful and friendly staff, couldn't be more helpful. I wouldn't recommend it to disabled people however. A lot of stairs and no lifts.
3out of 5
by A verified traveller

ok

Posted 30-Nov-2016 on Hotels
no Wifi in my room only in the main areas, staff helpfull, breakfast ok, no good for buisness use
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely, friendly, hotel with very good facilities

Posted 28-Nov-2016 on Ebookers
Pros: As above.
Cons: The heating in the room.
Location: The location was very handy for the Theatre, sea front, and many eating places.
We had a lovely,comfortable very clean room with excellent amenities although the heating could have been better.The hotel staff could not be more helpful and obliging. Breakfast was excellent.
4out of 5
Recommended
for Everyone
by A verified traveller from australia

Big rooms, comfortable stay, convenient location!

Posted 20-Nov-2016 on Wotif
Stayed at this hotel for 3 nights whilst in torquay for a conference at the riviera conference centre. Very quick walk to the conference centre and to the ocean. Despite a somewhat grim initial appearance at the entrance, the room was large and very beautiful and comfortable (and i had a gorgeous ocean view- although i think i was lucky as my friends staying there had no ocean view). The room was much nicer than initially expected from the appearance of the front entrance. Staff were lovely and very helpful! Gym was not very well equipped, but ok to do some exercise. Overall i really enjoyed my stay here and it was quite homely!