Ratings based on 276 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Birthday present for my wife.

Posted 15-Dec-2016
Pros: The staff were all very friendly and eager to help. The food we had was very good.
Cons: There is always room for improvement but it would be very picky to single anything out.
Location: We found the location ideal, close to the sea front and flat walk to the town. Leisure centre virtually next door.
Stayed in the Grosvenor some years ago and I must say that there has been an excellent transformation, the improvements have been done to a high standard.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Dec-2016
Very nice hotel close to the beach & the shops we could just leave the car in the car park.
4out of 5
Recommended
for Everyone
by A verified traveller from Dorset

great view from room of the sea

Posted 12-Dec-2016
Pros: Close to the sea with panoramic views and easy access to sea front
Cons: Keep updating decor inside rooms
Greeting on arrival by receptionist very warm plus helpful and easy check in, explained all facilities available for our use during our stay. Would stay again the hotel has been refurbished since our last stay and continues to be the case. Thanks for a very pleasant and warm welcome.
3out of 5
Recommended
for Everyone
by A verified traveller

Hotel close to the seafront

Posted 14-Nov-2016
Pros: The hotel position to the seafront is the reason we booked it.Very good.
Cons: Noise from other rooms people having televisions on much to loud. New mattresses in the bedrooms would be a godsend.
Location: Walking is easy all flat.Good views close to town.
We had room 39 a lot of noise from the road late into the night.The bed was very uncomfortable. My wife and I had dinner in the hotel the first night which was very good.It's a pity the breakfast was not up to the same standard.The food seem to be swimming in fat.Such a pity.
4out of 5
Recommended
for Everyone
by A verified traveller from birmingham

Cheerful enough

Posted 02-Nov-2016
Pros: Excellent staff. Great breakfast
Cons: Needs a make-over
Location: Excellent location. Out of town but close enough to get in & out. Not much going on but that suits me
Long time since being here... the piano kind of sums it up; an excellent model but in need of quite a bit of renovation. Notes stick. Needs a good tuning & the case needs repolishing. But the team are excellent - very helpful, personable & take time to talk to you. Great breakfast and all very clean. The location of the Grosvenor is perfect... near the bottom of the hill, out of town but a gentle walk gets you into Torquay, 2 minutes to the sea. Reminds me a bit of someone taking over Fawlty Towers, putting in fabulous staff but forgetting to renovate the place. Maybe that's on the cards for next year. Either way, I shall always stay here when in the area. If nothing else, they all love my piano playing even if the occasional note sticks! alan@pianosmith.co.uk
4out of 5
Recommended
for Everyone
by A verified traveller from wiltshire

Toddler friendly but good for grown ups too.

Posted 01-Nov-2016
Every member of staff was friendly and helpful and this more than compensated for the areas needing updating. With a 2 year old we were able to enjoy the excellent food served in the restaurant and breakfast buffet was very good. The indoor pool was a hit too.
1out of 5
by A verified traveller from Bristol

A sad old hotel

Posted 25-Oct-2016
Unfortunately the illuminated Grosvenor Hotel Sign which was on all night shone into our bedroom via the bathroom window and through the glass which partitioned the en-suite from the bedroom. The sash windows had no latch on them. So the top window fell down and rattled all night. The mattress on our double bed was limp and not supportive. The coffee at breakfast was unbelievably weak, only beaten by the fruit juice that had a concentration level that was so low to make it tasteless. Look at the cobwebs in the breakfast room between the pillars and the ceiling. For my party this was too much. We requested our money back but to no avail.
4out of 5
Recommended
for Everyone
by A verified traveller

Great location, and very good facilities

Posted 21-Oct-2016
Pros: Location, price, food and cleanliness, there is a pool, and fitness suite, we went in October, but the gardens and outside areas looked very welcoming, food was first class, drinks where far too expensive
Cons: Drinks in bar were too expensive But I suppose you could take your own, or go for a drink elsewhere.
Location: Great for the beach and town
5out of 5
by A verified traveller

Nice position

Posted 20-Oct-2016 on Hotels
Very nice friendly staff and good food and super room
2out of 5
by A verified traveller from Bath.

Needs Updating

Posted 17-Oct-2016 on Ebookers
Cons: The decor was out of date.
Location: Location was excellent,bus stops right outside.
This hotel is in need of a desperate update.The walls were peeling in the bathroom,and the room in general wanted redecorating.