Search Marina Hotels in United States of America

"The room was spacious, but we had a few issues. The mini fridge was not cold. The comforter on the bed was stained. The only issue we had was that we called the Horseshoe a week prior to arriving and specifically asked if the pool was open, and we were told it was going to be open by the time of our arrival. When we arrived at the Horseshoe on April 9th, we were then informed that the pool was not open and we had to use other hotel pools. When I asked the management if this was a last minute action, they said that different hotels open at different times through the season and the Horseshoe was the last one to open. I just feel like they were aware that the pool was not going to be open when I called And they didn't tell me So we wouldn't change hotels. "

"Excelent suites, very clean, great staff"

"Shutt down water in bathroom"

"Positive: staff was nice and friendly Negative: room was not clean, food wasn't good and the restaurant wasnt working The pool towels were damp, The housekeeping towels and washcloth were delayed with request. The pool was supposed to be heated and wasn't. Although the staff was polite they didnt have a clue about the property and their amenities "

"The renovated room was great! There was not enough staff working to ask questions. We didn’t know the pool was public so it was crazy crowded on the weekend. There was not enough chairs for people to be comfortable at the pool. "

"There was no breakfast. "

"Really run down, dirty, barely enough shampoo to take a shower, never again "

"It’s a great place. Amazing!"

"Hotel entrance look fantastic but rooms were kind of outdated. Location is perfect, walking distance to subway stations and most tourist destinations. There was a mandatory destination fee applicable daily to selected food/beverage and a couple complimentary activities but were not really explained by the front desk. Although they gave a paper to read about it, it would be better customer service to explain what it is and how can you use and maximize the fee. And also to direct you where you can check ahead about the availability of complimentary activities. "