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"This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed...

"When we arrived the hotel was closed and we had to find somewhere else!"

"Due to Covid and having to self isolate for 14 days on our arrival back to Canada, We decided in April to cancel the two rooms booked. We corresponded with Expedia and through them were advised that we would not be refunded. As we did not stay at the hotel we can’t really review. But we were disappointed that they did not even offer a partial refund - given the circumstances "

"Wonderful hotel, spacious tidy rooms, friendly efficient staff, good food, lovely garden"

"This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough "

"Lovely location"

"The breakfast was very good, with a large variety of choices, well presented and helpful staff."

"The hotel was absolutely lovely, with friendly staff and wonderful facilities. I will definitely be staying again."