Stanwell Hotel by Mercure

Photo gallery for Stanwell Hotel by Mercure

Primary image
Balcony
Balcony
In-room safe, desk, iron/ironing board, rollaway beds
In-room safe, desk, iron/ironing board, rollaway beds

Overview of Stanwell Hotel by Mercure

VIP Access

Stanwell Hotel by Mercure

4.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
171 Town Lane, Stanwell, Staines, England, TW19 7PW

Explore the area

  • Popular LocationRoyal Holloway, University of London8 min drive
  • Popular LocationStockley Park10 min drive
  • AirportLondon (LHR-Heathrow)14 min drive
  • Popular LocationThorpe Park21 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

Sorry, this property is temporarily unavailable 20 May 2022 - 31 Dec 2023.

About this area

Staines

In a rural area, Stanwell Hotel by Mercure is in Stanwell, a neighbourhood in Staines with good airport proximity. Windsor Castle and Frogmore House are notable landmarks, and some of the area's popular attractions include Thorpe Park and Royal Botanic Gardens, Kew. Looking to enjoy an event or a match? See what's going on at Twickenham Stadium or Ascot Racecourse.

What's nearby

  • Royal Holloway, University of London - 8 min drive
  • Kempton Racecourse - 9 min drive
  • Stockley Park - 10 min drive
  • Thorpe Park - 21 min drive
  • Frogmore House - 22 min drive

Getting around

  • Ashford Station - 4 min drive
  • Heathrow Terminal 4 Underground Station - 6 min drive
  • Heathrow Airport (LHR) - 14 min drive

About this property

Stanwell Hotel by Mercure

4-star Staines hotel in Stanwell with free parking
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, conference space and dry cleaning are on-site.
Stanwell Hotel by Mercure offers 53 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Satellite televisions are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre.

Languages spoken

Arabic, Czech, Dutch, English, Filipino, Hungarian, Polish, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 7 AM–10 AM: GBP 10 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Zamoras Restaurant
  • Atrium Lounge Bar

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff

Business services

  • Conference space (646 square feet)
  • Meeting rooms - 3

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Renovations and closures

This property is closed from 20 May 2022 to 31 December 2023 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15.00 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for GBP 15.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 10 per person (approximately)
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Stanwell
Stanwell Hotel
Stanwell Hotel Staines
Travelrest London Heathrow Stanwell
Stanwell Staines
Stanwell Heathrow Hotel Staines
Stanwell Heathrow Hotel
Stanwell Heathrow Staines

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 444 out of 951 reviews
5 - Excellent 47%
Rating 4 - Good. 377 out of 951 reviews
4 - Good 40%
Rating 3 - Okay. 84 out of 951 reviews
3 - Okay 9%
Rating 2 - Poor. 27 out of 951 reviews
2 - Poor 3%
Rating 1 - Terrible. 19 out of 951 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

3.9/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service
This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough
Stayed 2 nights in Apr 2022

1/5 Terrible

I did not stay there. It was closed and I had to find a different hote.
Stayed 2 nights in May 2022

1/5 Terrible

I have not stayed here..
Stayed 2 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2022

4/5 Good

Stayed 3 nights in Mar 2022