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"Overall okay experience. However, long waiting times to speak to staff at reception. "

"Parking great just across the road "

"A full week after we checked out the hotel emailed me saying they reviewed our recorded and I had an outstanding bill from the restaurant. We never ate at the hotel or used any services. They asked me to pay the bill online. I will not be staying here again. "

"It was a really top class stay from great staff to great location. Easy tram access and lots of secure parking nearby. Will stay again. "

"Lovely welcome. Great location. Lovely, comfortable room. Fast lifts and enough of them to never have to wait long. Would highly recommend and stay again."

"I had a very pleasant 4 night stay here. Everything was great. I was quite surprised that they only service the rooms every 3 days however you only need to ask reception and they organise this whenever you want. The hotel is a bit bougie, nicely decorated. The staff are excellent. I liked the security of having to scan your room key to access the lift. I never had to wait once for the lift!"

"Ticks all the boxes; nice rooms, great breakfast and a superb spa!"

"Handrail on entranceneeded cleaned. Had used brasso but no wiped it off so hands were black with dirt. Hotel lounge bar was closed, the adjoining bar closed at 10 and didnt let an 18yr old in whohad no ID"

"Perfect hotel for a weekend getaway that isn't too far away from the centre. Also, walking distance of around 10 minutes to the O2 Apollo. Amazing stay."