Find Hotels with Hot Tubs in Cranage

"General manager and the cleaning team were very helpful and was the only one that we felt that understood good customer service. Lifts are small. Card wasn't working on the second day and had to come back downstairs after running the Manchester marathon to get it activated again. Reception staff barely made any eye contact the whole time we were there which came across rude and unhelpful at times. Good place to stay for low-medium budget and location near the station is good Avoid the restaurant completely. Worst customer service I've ever experienced. It's not part of the hotel but it's joint next to it. Staff there are very rude and one of them shouted at the top of his voice across the room "oi oi" because the card machine didn't go through. He should have come over and explained what had happened calmly but no he continued to shout and say "I AM SO BUSY" to us in front of all the customers at the bar. He should never shout or raise his voice at anyone. I have never had my voice raised at in a restaurant/bar never mind be shouted at. Not long before this, the other member of staff came over and put some reserved signs down at our table saying "sorry you need to move". Again this was in a rude tone and I had just ran in the Manchester marathon and was shattered (it was obvious I was wearing running clothes and the medal), and instead should have said "sorry just to let you know this table is booked in __ minutes and I can help find you a new table if that's okay?"."

"Super overnight stay at the Brittania, shame I was solo this trip as was welcomed with a upgrade to a fantastic room wasted on me lol, shame about breakfast which I missed as service didn't start until 7.30am my flight was 8.40am, would have got all 5☆ if breakfast started at 6am, big old building lots of character, could do with a bit of tlc, otherwise great stay."

"Location"

"Gorgeous hotel. Spa was lovely. And great breakfast"

"Great stay, would recommend"

"We decided on same day to book this hotel last minute as had just arrived back to Manchester airport and wanted to extend holiday time a day longer. We wanted somewhere within range of the Peak District with a pool and Spa facilities etc and De Vere Cranage estate came up in the search looking like it fitted the bill. It didn't disappoint. Scenic well maintained grounds and good parking on arrival. Quick check in with friendly professional staff. Room was a double on lower floor. Decent size comfortable bed and pillows. Large tv, good wifi, safe, fan, additional heater, iron and board. Tea/coffee making facilities with biscuits etc. Swimming pool, jacuzzi, sauna and steam room plus extensive gym facilities which are complementary for guests and open from around 07:30 till 20:00 which is good. Very hot sauna and steam room which is what I always hope for. All nice and clean as well. Keypad lockers you just enter a four digit sequence of your choice twice to set it. (I had to ask a guest to show me as hadn't paid attention) We had a fantastic lovely sunny day and warm evening there so we watched the sunset in a cloudless sky in the grounds along with others. Breakfast was very good although we arrived at peak time so was busy. A good range on offer that I can't fault at all. I will most certainly use this hotel when in the area again and give it 10 out of 10. "